Like others state here, STAY AWAY!! Tried this service for first time today, I was needing a…read moreservice to bring my father to an Appt today 445pm, they were to pick up 345pm, arrived 515pm!! 1.5hrs late!! The facility where he is, also stated it took them 15min to come inside, just sat in van--Zero urgency. When I called Pulse, they had no answer why late or why no communication to facility. They did apologize adamantly, but will never use again. Terrible!!

On November 4,2025 I called 911 for my daughter that is 27 years old she was experiencing severe…read morepain and vomiting and losing consciousness every minute to the point she was collapsing to the floor. FYI it was not drugs related!!! 2 emts arrived at my house asked all the questions that needed to be asked. First requested to go to st. Joseph in Wayne they refused they wanted to take her to Paterson second thing I told them multiple times that my daughter has been passing out every minute.i told she can't walk to the ambulance. The told don't worry we got her they made her walk I said to them ( Are you sure you got her ?) they said yes don't worry . Guess what as soon as they walked out the front door she passed out and dropped straight to the ground then they decided to get the wheelchair to transport her meanwhile my daughter was lying down on the cold ground to be honest that's when I lost it . I understand that their job is tough but they need to have more compassion if they handle this kind of duty then they look for something else . I was so upset they were so rude and mean and inconsiderate.please find a solution for the overnight emts .

Terrible service , they sent a young girl to transport my mother to a rehab facility. I had to help…read moreher down the three steps which I had made the service aware of with a double wide wheel chair that just about fit through the door of my mother's house . We paid good money for a trip to her doctor and had to help her again to bring her home. The following day they had confirmed that the would pick up my mother and they never showed . When I called we were greeted on the phone by young girls who put us on hold for extended time and then returned to the line to tell us they had trouble with drivers not showing up. Do not use this service for your loved ones . It seems they hire anybody they can find and they use unprofessional office personnel to schedule their pickups . Hopefully someday they will be left in the cold like they leave their customers. Horrible, unprofessional ,be warned, do not use this service !!!!

This company is the worst. Had the worst experience with them. My son is disabled and in a…read morewheelchair. We had a scheduled pickup with this company and they never showed up. I called the company and asked to speak to a supervisor who unfortunately was rude and unprofessional he refused to give me his name and hung up the phone. I would never recommend this company to anyone. No compassion for people. I would not have people like that running my business. I was only trying to see why the driver never showed up and if there was something that could be done about getting my son to his appointment. No success with that.

This "Medical Transport" Company is extremely unreliable even when a Hospital calls them to set up…read moreyour SCHEDULED Transport. My transport was 4 that's FOUR hours late while I waited in a hospital with a broken hip. The Head Nurse called them repeatedly and was given every excuse you can imagine. When they FINALLY arrived I was told by their " EMT's" that I was NEVER put in their schedule and they were headed to pick someone else up until their Supervisor called them to respond to my transport. Also, please be aware you are allowed only 1 bag of your personal belongings during Transport and if you are leaving a Hospital and have some of your OWN medicine that was held by hospital pharmacy you are NOT allowed to have it on you whether it is a Life saving medicine. Do not call this company.

This is the worst transport ever. Think of your loved one waiting to go to the doctor so they can…read moreget their meds and no one shows! This has happened more then once! Never Again!

Care Plus Medical Transportation is hands down one of the most reliable and professional transport…read moreservices I've come across. The drivers and staff go above and beyond to make patients feel comfortable and safe, which is especially important for individuals who may already be dealing with stressful medical situations. Their vehicles are clean, well maintained, and equipped to handle a variety of needs. They keep you informed and treat every client with dignity. I highly recommend, ask for Christian, Feliciann, Alex or Lateefa.

From the owner: Care Plus Medical Services is a premier provider of ambulance/stretcher and wheelchair van…read moretransportation proudly serving New Jersey since 2011. Our mission is to provide safe and professional transportation services to all patients. We strive to meet or exceed all established standards of care within the scope of our training. We are fully insured and approved by the New Jersey Department of Health and Senior Services to provide non-emergency medical transportation services. At Care Plus Medical Services we look forward to serving you and providing a seamless experience. For more information on our services, feel free to contact us at (201) 265-1199.

Totally wish I could rate 0 stars by far the worst medical transport ever!!! Late pick up no…read moreCurtesy call, only a text when driver arrived but he also arrived at the wrong address even thought was given specific Instructions for location. Call the company main number to voice opinion on the service and was called RIDICULOUS by a women who answered the phone, called back ask for a supervisor only to be completely ignored by said supervisor as she verbatim disregarded my complaint, hung up on with no apology for such poor service and or the fact that I was picked up 15mins late and late for my appointment

I wish there was a ZERO score for this company. We contracted for transport more than 24 hours…read moreprior to bring my elderly mother to her Dr. They showed up 25 mins late for this busy doctor, which made us behind 3 other patients. We had a similar experience prior, but gave another chance figuring it was an aberration. NOT. The driver asked the receptionist how long mom would be and was told an hour to hour and a half due to our lateness. Already upset, the driver Jackson (very nice) told us he was told to wait for us. We finished with the Dr 45 mins later to find Jackson gone. My husband searching the parking lot.....no Jackson. Finally, thinking maybe he went for something to eat maybe, we called the office to get the nasty attitude of those who answer the phone. They said although they told us he would wait, they "never guarantee" a driver waiting. I asked why they told me that and the reply? "We can send a driver out anytime".....with attitude. That they would send someone "30 to 45 mins". You guessed it.....an hour and 4 minutes. I am instructing our moms rehab to never use them again, and writing this so you don't lose your whole day because the nasty office women don't care about you.....obviously the owner doesn't either. Driver home? A very nice guy. Not THEIR fault this business rots.

this company allows drivers to run siren test at four am when locals are sleeping. now they have a…read morealarm system with the screeching pounding sonar deter noise! can hear it from my backyard! can not sit outside no more in silence! gives you a headache! want it off for noise pollution! makes your ears want to bleed! no way to e-mail the company about the alarm noise! trash website! anyone could make their type of website! my family can hear this company run their air tools all day nonstop from our backyard! ridiculous! hope you get shut down! contacting bbb.org aganist your noise pollution! your type of industrial business does not belong where locals live!

Great company. Very reliable and friendly staff. Drivers are very professional I would highly…read morerecommend them.

From the owner: Welcome to StepRite Medical Transportation, your trusted partner in non-emergency medical…read moretransportation. We specialize in providing safe, reliable, and compassionate transport for our patients, ensuring they get to and from medical appointments with comfort and dignity. Our trained and courteous drivers are dedicated to supporting each client’s unique needs, offering punctual service and a stress-free experience every step of the way. At StepRite Medical Transportation, your health, safety, and peace of mind are always our top priorities.