Jason and the cleaning staff are top-notch. Very flexible with our needs and the communication is…read moregreat. Would recommend this folks to anyone who needs a cleaning service in the metro-Detroit area.

At our age, my husband and I cannot do things like climb on ladders to clean bookshelves, or do a…read morelot of bending to clean floor moldings. I reached out for a good cleaning before the holidays. They did all I asked, including cleaning the inside of the oven. Professional, thorough, and friendly.

service Excellent! Very Reliable & Manners Was Outstanding . If Your Looking For someone Royal…read moreCrown Cleaning Is The Person To Call

Do not use this service! We booked a cleaning and then the women that came to clean a deep house…read morecleaning was rude and unable to clean properly.

Had a "deep cleaning" done and the floors, baseboards and bathroom were still dirty. Tried to blame…read morestains but stains don't wipe off with a damp cloth. Would not recommend

We fully recommend Michigan Maids for your home cleaning needs! Barbara is so easy to work with and…read morethey do an outstanding job of keeping our home clean all year long. We've been lucky enough to have them clean our home for 4 or 5 years now. They come every other week while we're at work and we come home to a clean, dust free, organized, home. It should also be said that their prices are very reasonable. We are very, very happy with Michigan Maids!

Less than an hour before coming to my elderly mother's home, the owner called and threatened to…read morestop services unless my mother signed some new contract at that moment. This was after 3 years of service. The owner then screamed at my mom, accused her of having conversations with her staff about her, and hung up on her after screaming, "you're fired!" My mother is a widow and I can't believe that a business owner would treat her paying clients this way! Unacceptable! Would not recommend. *UPDATED* There is no campaign against you. You earned a negative review. You disagree. But you're not reviewing my family's business. My family is reviewing yours. However, your absolutely unhinged reaction all over social media has proven that your workers, my mom, and my family were right. The paranoia. The controlling behavior. The vitriol. All of it. It would benefit you to learn how to resolve conflict, because these types of personal problems do tend to cascade. Clearly.

The owner can't keep staff. The workers quit every couple of months. And before the staff leaves,…read morethey tell all about the owner, and it isn't good. Very toxic. They always make sure to take payment, but don't always make sure to show up. They don't do the job they say they're going to do and leave you with a dirty house, but less money. There are several companies in the area that do a great job, are worth the money, and are kind. This isn't one of them. Buyer beware.

Professional, timely, & offered a great first time rate. They met my expectations regarding my…read morecleaning needs.

Overall it was a great experience. I would recommend. Especially after pointing out a few things…read more They were very prompt and responded with working everything out and making sure they did the best that they could do. I think that kind of honesty and integrity is hard to find nowadays. From that alone, definitely worth it and they did a great job overall.

Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Switched maid services after 3 years. We had Smiles are Maid come out once and they did a great…read morejob. Problem is they can't get here on time. Second visit again wasn't on time. Apparently my time isn't worth anything as I sit and wait for their arrival. Never made fun of the cleaners cars. Geez what is wrong with you. Only stated that when a car leaks oil and gas they should park in the street. Your 2nd cleaner wanted me to handle her road service. I asked her if she had AAA. I shouldn't have to use my AAA for your employees. As for pictures of me laughing at your employee. Please post them. Quite honestly I didn't even know where her car broke down. So I would love to see the proof. Be very careful Tabatha you're close to slander. Any further posts of incorrect information will be dealt with accordingly. Can't recommend this business. RE: When you have a window of 9-11 you don't show up at 11, when you have a window of 8-9, you don't show up at 9:20. First visit of the day should be an easy appt to keep. Roads have been dry for 7 months now. No weather delays, I would suggest you tell your maids that when their appt is between 8-9 don't leave the house at 8:45. Your 2 hour comment is out of line when I have proof of email and texts that say the 8-9 arrival. Your company is highly unprofessional when it come to customers valuable time.

The early communication was very good but I was disappointed in the results. They said a deep…read morecleaning was needed and spent extra time there. When my agent came to look at the property there were too many obvious areas not cleaned. Countertops still had obvious signs of dirt, debris on the floor and bathtub was as if untouched. The only reason I'm giving them 3 stars is they came back and made it right but a whole week later! If it where my business I would have gone out there when notified to rectify. Really disappointing with the reviews I saw and what I should have received was the same quality.

Very competent team, good communication and punctuality from start to finish. Would recommend for…read moreoffice cleaning and residence only.

An overall great experience. Houz cleaned my mother's house after she moved out. Excellent…read morecommunication from inquiry to job completion. Our cleaner was prompt, thorough, and worked very hard. Appreciative of the total pricing in advance versus hourly pricing which can vary from cleaner to cleaner.