A master mechanic was called to the site of a factory because the equipment was malfunctioning. In 10 minutes, he found that a bolt was missing, replaced it, and wrote the name of the part on a bill for $10,000. The manager looked at the bill and exclaimed, "$10,000 for a bolt?!". The mechanic replied, "I'm not charging you for the bolt, I'm charging you for knowing where to put it."
So my sister and I are not a big time corporation. We are two girls in our 20's and 30's who suddenly lost our mother last year. When the winter came, we went to fire up the furnace at her house and it would not turn on. A more mechanically inclined friend stopped by, and tried the emergency shutoff switch on the wall and poked around. He thought there might be an electrical problem. I called Raj Electric and he told me that he would go have a look for a "FREE ESTIMATE". I was not able to be there, but my sister was. It turns out there was a second shut off switch that all of us overlooked, as it was in a precarious place. He flicked in on and handed a bill to my little sister for $150.
We felt gouged.
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