While we did originally confront issues with the initial install, there were various events that…read moreresulted in what appeared as a major issue where this contractor did not follow up. I have since learned that Alexander and team never received my original feedback until I had posted my review on yelp. And within days of posting I was called and asked what happen and how they could make things right. I forwarded my original feedback along with multiple pictures and immediately was told that action would be taken to correct the issues. Then came bad weather and various other events, but I will say, they called me every few days to keep me apprised of their availability to ensure it worked for both of us. Today, I am happy to say that a crew came out and put new gates in and repaired some of the other findings. As I expected, the crew came through and did an excellent job. They made sure that I was satisfied. The Project Manager later called me and asked if it all met my satisfaction. He gave me his number and said to call him if something else came up that presented an issue. I debated on leaving the original post up or not, but I wanted to leave it as a lesson learned. Not often is it sufficient to send a text or an e-mail, it takes both parties to try various forms of communications to ensure feedback is given and received. This works both ways. I think Alexander calling today even after he knew the job was done and asking/telling me to not hesitate to reachout. This company clearly is concerned about doing a good job and maintaining an excellent reputation. I would highly recommend them.

Just had metal fence with puppy panel bottom installed at new house by AMG. This is a great company…read moreto work with, and last minute add ons are not a deal breaker for them. From the owner down to his workers a hard working polite and friendly people . They worked quickly putting fence up and did a fantastic job, and leaving job site clean. You may wait a week or 2 but it is worth it.

Unable to effectively troubleshoot an issue with our DIY Mr Cool mini-split system and misdiagnosed…read morethe cause. This cost me around $350 with no results. Since my unit was under warranty, it also caused Mr Cool to send out $2,500 worth of equipment that they probably didn't need to replace. After I called another HVAC company out, we determined it was a straightforward leak after pressure test, and the other company fixed the problem. DETAILS: When I put the board into diagnostic mode it gave us a low pressure code. I told this to the Handsome Brothers tech, but turnaround time to troubleshoot was a full day due to slow response from Mr Cool. He said he got a board to equipment comms error when he followed their procedures, so he wrote up that the board was bad. This didn't make a lot of sense to me, so I went back and checked. The board/comms error code is the secondary error you get after the initial pressure error. (Low pressure causes the system to stop due to safety, then goes into board/comms error mode.) Tech probably did not actually start diagnostic mode after system reset, but I wasn't there to see what he tried. I called him over the phone and asked if he did a pressure check. He did not. I asked him to come back. He said he would later, but never called back. Based on this misdiagnosis, Mr Cool sent an entire outdoor replacement unit; however, I called another company out since I don't have a license to handle R-410a refrigerant recharge. They have worked on mini-splits before and were familiar with the Mr Cool brand. The other company's tech ran the same on-board diagnostics, verified that it was a low pressure code, and verified that the board comms error happens later as a side effect. To verify the root cause of the low pressure code symptom, he ran a pressure check and found that the leak was on the bottom fitting. Rain had gotten trapped in the covering, pulled down the copper fitting. He repaired the leak, secured/sealed/mounted the lines to prevent that problem from happening again, and recharged the system. The only reason this is a 2-star review rather than 1 is because Mr Cool's tech support is indeed hard to get hold of, not responsive unless you are a squeaky wheel (presumably due to pandemic and other things). But he should not have dismissed the problem as "bad board" after I told him about the low pressure error. I'm not an HVAC tech but I can look things up online, especially when it comes to basic things such as putting equipment into diagnostic mode. I mentioned the low pressure error 3 times and he never followed up when I asked for a pressure check. Had he done so he may have found and fixed the leak, I would have spent less money and time on this problem, and he would have been able to avoid a 2-star review.

I cannot even put into words, my appreciation for Handsome Brothers. We bought our house with a…read morecrappy HVAC system. Every year, we had to have it serviced, Freon recharged, compressor replaced etc. we just couldn't afford to have it replaced, especially knowing we would have to replace all the ductwork as well. We probably had 6 different HVAC companies out here over the five years, but Mitchell from Handsome Brothers stuck out. When we were finally ready to pull the trigger on a new system, we got quotes from five companies. We kept trying to remember the name of Mitchell's company because he really seemed the most straight forward and trustworthy of anyone else we had dealt with. Finally, my Wife started looking through two years of checkbooks and found the check we made out to Handsome Brothers for a service call. I called, and Mitchell came out the same day. Unlike the other companies who sent techs and salespeople out with a flashlight to inspect our ductwork configuration, Mitchell, unafraid to get dirty, dove under the house to personally inspect everything. His quote was just over HALF of the most expensive quote! Of course, there were unforeseen problems and the job took longer than expected. Unlike any other contractor we've dealt with, (been remodeling for five years) we were not charged any extra! Handsome Brothers is the most respectful, accommodating and hardworking group of gentlemen we have EVER experienced. I wish there were more like them. I would HIGHLY recommend them to EVERYONE. I'd say don't even go through the hassle and time waste of "auditioning" other companies. Call Handsome Brothers with confidence and be done!

I wanted to take a moment to let everyone know what an outstanding job Chris Molina did for us at…read moreElderhaven of Williamson County. We have spent several month struggling with our new commercial appliances. It has been more than a challenge to us. It was not until Chris showed up and started to help me that I felt like we finally had an expert in our corner. He did a great job trouble shooting our problem and was able to get us free shipping on some of the parts. Thank you for your great service. We will be calling when our second location is ready to begin the new food program. Chris Molina and Commercial Kitchen have been added to my Rolodex. Also, Leslie in dispatch was also really great at following up with my calls and tracking all the crazy issues we had with our commercial appliances. Thanks again!

Totally. Completely. Incompetent. After 2 weeks of failed attempts to fix the piece of equipment my…read morebusiness centers around (seriously lost hundreds of dollars over this being out of service!) Fetco called and said they are finding a new company to service it because Commercial Kitchen is completely clueless. Be warned!

I'm big on reviews. Good ones and bad ones. I think it's great for a customer to know what to…read moreexpect going into doing business with someone. That being said this one is an EXCELLENT ONE. Jacob and Julie have an amazing team over at Lone Star. They brought the idea my wife had to life. I cannot recommend them enough. Their professionalism, attention to detail, craftsmanship and their clean up is matched by few. As soon as we have another project to do around the house, they will be the first people I call. There's really only a handful of people I trust to touch my house at this point, and Jacob and his team are now on that list. Thank you again, we love it!

I had a terrible experience with Jacob and his wife, who assumes the role of project manager in…read moretheir company. Definitely not much of a project manager at all. I needed finishes done for a kitchen renovation (backsplash, stain island, paint cabinets and plumbing finishes). The only communication I had before the project started was them telling me they had to push back the start date. A few days after the original start date they finally started, it began by Jacob coming to the project for about 4 hours for 3 days. Then, he called in sick for the next 3 days, which was not a problem, but ZERO communication that he would be out sick, unable to work on the job. There was no communication for backup in his absence or in the event of a delay. Once he began work again, he only came for a couple hours each day and finally stopped showing up without any communication. I was told by another client of Jacob's that his guys had been working for them. I emailed about when work would resume and was told by Jacob's wife that there were more important clients. The project started on the 10th and by the 18th, was told that they would no longer be coming back because I was a terrible client and I added things for free. The work done was unprofessional and sloppy. Improper ventilation during painting caused our house to be consumed with overwhelming fumes for weeks. We quickly had to relocate our pets for the duration of the project. At one point I had to freeze the PayPal funds because they refused to finish the work they had started such as the backsplash, which had to be redone due to lack of attention to detail and sheer laziness. The total project took from Aug 10th - Sept 4. I am a firefighter and my department referred me to Jacob and his wife. His wife told me repeatedly that they had more important clients. It is now Oct 8th and the paint touch-ups have not been completed and my garage floor was not properly covered during painting resulting in paint covering the ground. I have asked for them to come out after payment to finish and no response. If anyone is curious, I have pictures of all the incomplete work and nasty text messages from the "project manager" of this company. I would never recommend using them or having any association with this company. I will be posting pictures of the work done in hopes to help people avoid this company.

If I could rate a 0 I would. This should have been a simple move. Furniture only. 1 bed, 3 piece…read morecouch, bookcase, desk, washer, dryer, fridge, some patio furniture and a few shelves in the garage. Showed up an hour late, ripped my dryer vent and told me I should replace it every year. Thought I'd let it go. Then busted my buffet legs off. Blamed it on the legs being loose. Then told about 1.5 hours to try to get my fridge moved. I stopped them and told them it was an absurd amount of time. I told them to finish and to leave. That was 3 hours in. I even broke down my own bed to save time. I Emailed the owner and explained. Then called him and we spoke. He said he'd talk with them. They said the vent wasn't torn and they had it. Also said the buffet weighed 20 lbs. Aaron agreed to fix the buffet, take off $20 for the vent, and reduce the move by 30 minutes. He said the manufacturer would have to remove the fridge door. Nobody else could. I asked why there was no convo about it. He lectured me and I ended the call. Later, after I called other movers and learned it would be a minimum of $250 to move only a fridge I told him he should pay for it or get it done for free. He called me, called me a liar, said "fuck it, you buy your own furniture!!" I told him I was reporting him to the BBB. He continued to yell and hung up. Then text me that I dug my own grave. And to report him all day. He also emailed me saying I was a liar and trying to extort money....I paid $500 for his staff to not complete the job, break items, and be yelled at. This was an awful experience and I'm paying $750 for this move of only a few pieces of furniture. I paid less with double the furniture years before. Don't use this mover. Update: new movers came today and got the fridge out in about 10 minutes. The door didn't even need to be taken off. This is a reflection of how inexperienced the staff of this moving company are. I had to pay $240 more for this to be done

Some tenants of ours hired this company to move them out of our house. When they drove onto our…read moreproperty they drove through our yard, with no regard for our grass or plants (tore up the grass, and probably killed the plants). They managed to bang things into walls a lot, due to not being careful. The truck driver insists on smoking all over people's property, as well, which gets into the buildings. He was very rude when I told him that we do not allow smoking on our property. Definitely an extremely unprofessional, and immature employee. As they were finally finishing up and leaving the driver started talking a lot of trash about me posting truthful reviews online. Then for some reason claiming that they could do anything they want on the property because my "parents" hired them. Very odd, since the tenants are not related to us at all. Apparently that driver bought into their cons (the reason we kicked them out). As they were driving away the driver kept yelling something out of his window... I'm guessing he was continuing to try and insult me, though I could not hear what he was saying through his mostly closed window. I definitely do not recommend this company.

I walked in and the guy in the store (an older white guy) im assuming his name is mark because Ive…read moreread some other reviews left and other people seem to have a problem with him as well. He had an attitude with me straight away! He said "Hello" and I said "Hey" and started looking at my packet of products I was interested in purchasing, and then he followed up with "HEY!" Again in a rude way. Im assuming he didn't hear my "hey" so I reminded him "yessir I said hello" btw I'm not a concrete stainer or do concrete work but I was sent to see if they had a specific product. I didn't even get his name he kicked me out as soon as I started trying to discuss a product. I had a packet with all the information needed but he didn't even care to take a look at it. I asked him "is everything okay?" "Did I come off on the wrong foot when I walked in?" And he asked if I had a problem! And I tried to call the person who sent me to get this product and he told me to just get out! Very shameful and disappointing for a small shop to have such poor customer service skills. If you don't know what you want or what you are doing, do not show up this guy is a piece of trash

I've used Cornerstone on projects 3 times over the last few years. His products are very good. The…read moresamples on his shop floor are helpful. The location is good and prices are competitive. If you know exactly what you are looking for and you don't have any questions...this is the place for you. If you are not quite sure what you are looking for and would like to discuss it with the owner (Mark?), this is not the place for you. Just a heads-up...he's big time rude. If you try to show him a photo of your project, he won't even look at your phone. He doesn't have that kind of time. He wants you to grab your product and get the hell out of his store. EVERY TIME I leave I swear it's my last. I can't believe his small shop stays alive under this business model. Good product...Yes. Friendly atmosphere...not so much.

"Think Clean came right on time. They did an amazing job cleaning our place, removing junk, and…read moretrimming our trees! They got rid of every bit of debris and left the entire property looking perfect. Efficient, professional, and highly recommended!" They answer the first time, and are very punctual. Also offers great pricing. Thanks Think clean!!!

My home warranty company referred these guys to me. The home warranty company is awesome, so I…read morethought Airtech would be, too. The contractor left all his tools in his truck when he arrived at my place, and was frustrated that he had to go get them when he discovered he'd need a screwdriver to reach my A/C unit, which was sweating and needed insulation. When he saw the problem, to illustrate that point, he quickly wiped off the bottom of the unit, slinging water all over the place. He told me I was in grave danger of water coming down my walls, but failed to offer a clear solution. Instead, he said he'd "do some research" and get back to me. I didn't hear from him for two weeks - had to call the home warranty company to find out he hadn't filed anything because "nothing was officially broken." Seriously, WTF. I wasted $60 on the consultation. When i called to request my money back (he never submitted to the warranty company or sent me a bid on the work they wouldn't cover), he didn't return my calls. I guess I can give him credit for taking his shoes off when he came into my condo... Honestly, if he'd just admit he should've gotten in touch and explained sooner, I'd be disappointed but satisfied. It's the lack of communication that really earns the one-star rating.

We have Total Protect Home Warranty. After dealing with three other referrals...all to crap…read morecompanies that didn't return calls or show up, we finally got a referral to Air Tech. My wife and I can't say enough positive things about this company. They're prompt, reply back quickly, and do the job right. I march they came out the same day and quickly got us back and running again. Now, when another part of the AC broke they came out and again, got us fixed right up super fast. I highly recommend choosing them for all your AC needs.