I contacted RK early this morning for emergency repairs on my car. Unfortunately, they were not…read moreable to help me within my particular time constraints but in the spirit of total customer service, they called back to offer the name of one of their competitors. We are here in Raleigh, passing through on our way to Carolina shores. I scoured the directory and phoned RK. I relayed my dilemma and met with a courteous and concerned response. The fact that they went out of their way to help us has made me customer for ever. I am moving to Carolina shores and will travel the two hours to have my car serviced by such a professional company. RK, thank you for your help and your obvious commitment to putting your customers over profits. You folks are a true rarity in our country today. Bob DeThomasis

Amazing people but not good business. This shop does not accept any payment from insurance or…read morewarranty companies. THEY DO NOT! They hold that right as business owners, which I understand completely. One of their staff members was not aware of this and it was not until after a $120 diagnostic that I was notified they don't accept payments from insurance/warranty companies. I explained to the owner that I had multiple phone calls with this staff member about using my warranty company as payment. Staff is not educated on the shops policy and client is bitting the bullet! No refund.

Great experience all around for a transmission fluid and filter change on my Mini Cooper. I…read moredropped the car off the night prior and dropped the key through the door slot. They called me the next day around noon pickup. Price was reasonable (sub $300 - which is way less than Mini dealership) and everyone I interacted with were professional, friendly and helpful.

Yesterday I stopped by Jiffy Lube because they had forgotten to reset my oil light after my last…read moreoil change. While I was there I mentioned I had smelled a burning rubber smell recently so asked them to check it. They said it looked like my transmission was leaking so they referred me to Cottman's. I didn't know they normally require appointments so I just went in yesterday afternoon and explained the situation to the woman at the front desk. The owner was in the back and heard what I said and told her I needed to be moved to the front of the line. If I truly had a leak it was extremely flammable so he wanted them to immediately check it instead of sending me away to come back later because there was a chance my car could catch on fire and he didn't want to risk that happening. A mechanic immediately came and checked my car. After their inspection they said I had a few oil leaks, it wasn't my transmission and I could drive it without risk of it catching on fire. They referred me to the mechanic next door since they don't fix oil leaks there. While I didn't end up getting anything done, I really appreciated their sense of urgency and concern. The inspection they did was free which was nice. If I have any transmission issues in the future (which fingers crossed I don't) I would absolutely come back here.