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    Ram Exterminators

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    3 years ago

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    American Pest Management

    American Pest Management

    (10 reviews)

    I was a loyal customer of American Pest Management from 2011 to 2024, across three different homes…read more That's over a decade of uninterrupted service, consistent payments, and great interactions with their technicians, who I want to be clear are absolutely excellent. Every one of them was professional, courteous, and did great work.   Unfortunately, the same cannot be said for the administrative side of the business, which has gone drastically downhill since the company was bought out around 2020. What was once a well-run and customer-focused operation is now disorganized, confusing, and rigidly corporate.   After moving outside their service area at the end of 2024, I was charged an early cancellation fee, something I had never been made aware of, and frankly, it made no sense considering I had been with them for nearly 14 years. At no point during my time with American Pest Management was I made aware of an annual contract, and not once did I receive a renewal notice... until after I had already canceled service. That was the first and only time I ever received a renewal notice in all those years.   Because of that notice, I reached out to ask whether the new owners of our house had continued service, since I had been told by American Pest that if they did, I would be refunded the cancellation fee. When I followed up, I was told this refund offer had "never existed."   So which is it?   This kind of inconsistency, coupled with the complete disregard for a long-term customer, is deeply frustrating. To be hit with a cancellation penalty almost 14 years of continuous service is not just disappointing, it's exploitative. If this is how American Pest Management treats loyal customers, I can only imagine how they treat new ones.   Again, the technicians are wonderful, and this review is no reflection on them. But the business practices, customer communication, and administrative policies are seriously broken.   I would not recommend American Pest Management based on how I was treated. Loyalty clearly means nothing to them.

    Initial consultation was through and informative. Doug was helpful in diagnosing issues and…read moresuggesting solutions.

    Ram Exterminators - pest_control - Updated May 2026

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