Arrived Friday early afternoon to get a room for the night because we (My SO and myself) had a wedding to attend the next day. Our room looked GREAT, it was clean and everything, but the indoor pool looked horrendous, there was this cloudy film all over the top of the pool, and the benches inside the pool had major paint wear from the lights.
The main reason we booked here was FOR the indoor pool. We let the people at the front desk know that their pool looked real bad and told them if they cleaned it we would've gladly used it, she said her "Maintenance" man was already going to clean it but thanked us for our concern.
After we had rehearsal and helped decorate, we came back to our room and slept, we were both super exhausted from decorating for 8 hours straight.
Fast-forward to the next morning, we wake up and as soon we turned the lights on, we were horrified to find HIVES... ALL OVER HER BODY. (Might I also mention that they failed to clean the pool that next morning as well.)
We went up to the front desk to let them see how bad her hives were, she (Different lady this time, older, nicer lady that seemed like she cared about her job) told us that she didn't know how it happened, but told us they use "Industrial Cleaner" to wash their sheets. She came back with us to our room, apologizing profusely and immediately checked to see if there were any bedbugs (My SO had a bug bite on the inside of her leg.) or anything like that, which, thankfully there wasn't. (I reckon the cleaner used on the sheets is what caused it.)
The lady said there was nothing she could do for us, but she was extremely apologetic, so we had good customer service.
If that's how they maintain their pool, the one thing that draws people IN, I fear to see what their kitchen looks like. We were scared to eat there so we went to the Taco Bell down the street, and it was pretty good.
I don't know why this Ramada has two Yelp pages, but I highly recommend you read the reviews on both of them. read more