Exceptional Stay at TRU by Hilton Garland-Richardson As a…read morelifetime Hilton Diamond member who has stayed at hundreds of Hilton properties worldwide, I've come to appreciate the little details that set a truly outstanding hotel apart. My recent stay at the TRU by Hilton Garland-Richardson exceeded my expectations in the most thoughtful way. The team left a selection of delicious snacks along with a very kind, personalized handwritten note in my room. In today's fast-paced world, this genuine touch of hospitality and the "power of the pen" truly stood out and made me feel genuinely valued and welcomed. The service was warm, the property was clean and comfortable, and the overall experience was memorable. It's clear the staff takes pride in delivering exceptional guest experiences. Highly recommended -- I'll definitely be returning on my next visit to the area. Thank you to the entire TRU Garland-Richardson team! Rod Gray Cypress, TX Lifetime Hilton Diamond Member

still at this hotel and writing the review because it's the worst hotel i have ever stayed in. save…read moreyour money seriously there's a hyatt place in the same parking lot just book there instead the only reason this hotel sucks is because the front desk lady is rude. for background info my husband and i had a 6 am flight into dallas but of course we were up at 3 am. i don't know what her limitations are but the lady (i will get her name next time im downstairs and edit the review) would not change our check in time to earlier so we waited till 3 pm to check in despite being in the state at 7 am. (we are in town for a wedding so we just went to our friends house to wait it out) we get into the room finally get comfortable to take a nap. here comes a random family that was assigned our same room banging on the door they're vacuuming the hall to make us wake up they're trying everything to get us up. we wake up in a panic and the man is standing outside with like 6 other people like we have room 312 flashes his keycard at us. my husband shows ours to him. im like clearly we got in here somehow. fucking idiots i hate this hotel. i was already so upset they couldn't let us check in even a little earlier but she's literally double booking our rooms. this place is a joke.

Very nice accommodations overall. Conveniently near SMU. Service is top notch! Sushi at the bar is…read moreincredible for the price. My only gripe is the shower pressure. It's awfully low. So be prepared to take a little more time to get ready.

We chose this hotel after a quick search for options in the area, and it turned out to be a great…read morepick for a Valentine's weekend getaway in Dallas. When we arrived, parking was a little tricky to figure out at first, but valet stepped in right away and made it easy. We booked a King corner suite for a one-night stay, and it felt like the perfect upgrade for a quick escape. At check-in, the bellman was incredibly helpful--guiding us through the parking garage layout and sharing recommendations for nearby restaurants, a coffee shop, and the on-site boutiques. The property has a true resort-style feel, and the amenities definitely elevate the experience. Our room was on the fourth floor with a beautiful view of the surrounding area, which made the stay feel even more special. The only minor disappointment was the lamps on the side of bed, to turn them off were turn knobs. But thats a first world problem (lol). This is a must visit hotel and we will certainly be back.

LOVED this hotel. The Reserve Restaurant Bar is amazing! Thanks Diana for always having a smile…read more The bartenders are great, the food is consistently good., Sundays they have a live musician playing smooth tunes and the atmosphere is sexy. Love the Buddha as you walk in, (def a pic op) The pool has poolside service on the weekends, it's a great place to stay!

My friend and I wanted to celebrate their birthday at a hotel doing basically nothing which meant…read morethat the hotel we chose was important as we would be spending all of our time there. We only booked for one night and were eager to get things going. Although we were excited, the experience overall was not great. We had to wait 3 hours to check in (check in time is normally at 3PM). Those hours were spent sitting and waiting in the lobby with a bunch of conference people as the hotel was PACKED. We didn't really wish to venture out to the bar as the bar was also packed and very loud. They did check our bags while we waited so we didn't have to keep watch of them which was nice. Once we finally got our hotel room, it was nice at first glance, but there were a few little issues: the fridge/mini bar area is fully stacked and super overpriced (we moved everything to make room for our stuff but it didn't matter because the fridge didn't even work and had lettuce and mayonnaise on the shelf), the drawers for your clothes were sticky and had to be wiped down, they only gave us one roll of toilet paper, and one of the towels was still wet and a little dirty. After doing some cleaning, we found that the room was spacious with a decent view, comfortable, and the bathroom was very cute. We spent most of our time in the room itself but we did venture out and use the swimming pool and hot tub which were both amazing: they were heated, clean, and empty. Because our fridge wasn't working, we decided to get lots of ice for our drinks which turned out to be a bit of an annoyance as the ice machine closest to our room was broken and the next one was a few floors up. With a fully packed hotel and only one working elevator, getting ice took longer than it should have. We had a random request later in the evening (we asked for straws) and the front desk was accommodating and very fast with that request. The next day, when we checked out, we were allowed to extend our checkout time by an hour and also the valet parking (which is normally $55 and the only parking option for the hotel) was comped due to the late check in. Overall, the staff was nice and accommodating but the hotel itself left a lot to be desired. I personally won't be staying here again.

Mid-level hotel that could stand to have some upgrades/repairs. Walking distance to the convention…read morecenter.

Worst hotel I have ever stayed at! I mean that from the bottom of my heart! I wish I could explain…read morewhat happened to my wife and I here but i can tell you it was quite unbelievable. Dishonest and manipulative staff, no hot water, internet was poor, room was dirty and poorly renovated, the staff literally does NOT care. Honestly the WORST hotel experience of my life and I stay in many!!! Avoid Avoid Avoid!

The property did its job for our trip. We visited our family from Friday to Monday. The staff is…read moregreat. The check in process was super fast, the fastest and most efficient I've ever experienced. Check out process was super easy, just drop the keys off in a box and call it a day. The location is very convenient, right by 190 with many restaurants, a mall (one exit down), a walmart, a target, and 2 gas stations close by. The hotel lobby feels humid. Each area has its own "scent", the lobby, the elevator, the hallway, and the actual room. Definitely has an older scent to the whole place. The hotel is definitely on the slightly older side, so it was an overall average stay and we knew that. We didn't get a straight sleep any of the nights throughout the stay because of the fluctuating room temperature. We're both hot sleepers, so when the AC turns off it warms up pretty quickly. When the AC turns back on it gets pretty loud, the machine itself is loud and the bed is right next to the AC. We were woken up either from the temperature or the loud AC. Again, we did not have any high expectations. It would definitely made the stay a lot better if the temperature was more consistent. Bottom line: The hotel did its job.

Room smelled like a hamster wheel. Rusty plumbing, patched walls, gross sticky carpet, multiple…read morelights out, extremely rude staff especially Sandra. Staff friendliness 1/10. Cleanliness 2/10. Amenities 0/10. Fire Sandra.

First up: this hotel is now an Extended Stay, not a Homestead Suites. I will edit the details after…read morecompleting this review. Found this hotel using Hotwire by selecting the price and viewing the property name afterward. For just under $50/night, we secured a room here for a mid-week trip to Dallas. This place is somewhat hard to find if you don't know where it is: the sign is small, and it's nestled behind a few buildings. Just turn in when you see a Wendy's, and you can get there fairly easily. Your GPS might get a little confused though. The unremarkable exterior did not prepare us for what we found when we opened the doors here: double french doors open to a high-end-looking lobby, complete with library, several sitting areas, and a fireplace. Front desk is attentive and quick, friendly and courteous. We were immediately helped and on our way to our room within minutes. The room was clean and bigger than expected, with a full size refrigerator, two-burner stove complete with dishes, and a flat screen TV and super comfortable bed. We were nearly late to check out, we slept so well; which rarely happens for us in a hotel! The property itself is very well kept- there's an interior court yard with a gazebo and a pool. Wish we'd brought our swimming suits, because it would have been fun to relax there. Courtyard itself is full of green trees, grass, and flowers, and is well-maintained. Property also has a small fitness room, with towels provided, featuring a weight bench, treadmill, stepping machine, and a bike. As i said, we booked for about $50/night through Hotwire and were really impressed with the quality of this hotel and the customer service. Would go out of our way to stay here again in the future. Highly recommend, especially at that price.

We stayed here for three days. For the price point, this location was ok. Decent sized…read morerefrigerator, two burner cook top, coffee maker and microwave. Dishes, mugs, place settings for four. two Postage size stamp soap for the bath and sink. Air conditioning unit worked well. No ice makers. They had two trays of ice in the freezer. Don't know how long they were in there. Some funky policies. You have to book on the Internet. Did not have Monday through Friday continental breakfast. Small, decent work out room. Outdoor pool that looked nice. Since this is extended stay they change sheets once a week. You can take your towels to the front desk for an exchange. For 64 bucks a night, it works. A bit outdated but it was clean and serviceable. I think this would be good if you had your extended family visiting and they needed a place to stay. We brought our own towels, what they had was ok, just a little thin. Free wi fi, althought you could get an enhanced package and it would have run faster. We would stay here again. It fit the bill for clean, quiet place.

Stayed here for 1 night for business. Hard to beat the price, but you get what you pay for…read more Pros: Inexpensive price ($90/night) Free, hot breakfast Spacious rooms Friendly service, especially gentleman in the afternoon/night shift Cons: Old and dirty. First room had body odor smell to it and bed sheets were stained. Asked to change room and staff obliged. 2nd room was cleaner but had a few bugs in it. Air conditioning unit is loud. Limited TV/movie channels I'm not sure if I'd stay here again in the future. Perhaps only if I were on a tight budget.

Standard express holiday inn where you get what you expect. We were pretty satisfied with the…read moredouble room we had. Looked like there was an in room safe in case you needed it. The AC was powerful and kept the room cool throughout the night. Location was easy to reach for us and was in close proximity to where we would be spending our weekend in the Lake Highlands area. There was little to no traffic around so was very convenient for us. Breakfast is your standard continental breakfast. The two mornings we ate there were different types of eggs (scrambled, cheese omelette) available which was nice. Kids enjoyed the fruit loops that were available.

If I could give this hotel location zero stars I definitely would. This location needs a huge…read moreupdate. I have stayed at various Hilton properties for the past 8 years and this property is the absolute worst one. As you read the other reviews on this hotel prior to mine, I will basically reiterate the same issues that people have had with this hotel with the exception of the pest problem as I have not encounter such. Housekeeping really sucks; it was non-existent during my stay. The best advice I will give to anyone is........ STAY AWAY FROM THIS PROPERTY OR YOU WILL REGRET IT!!!!!!!!!!!!

Spend extra 30$ and get a room somewhere else…read more Right off the bat you are met with broken front door that is stuck open and a high security deposit due to this being a dangerous area. The hotel is aging and not being maintained, other than photos that are attached my toilet was non stop running water. Not only is the iron questionable but iron board was missing which I needed, extra ironing boards were also missing from the front desk. Hotel is definitely having trouble with smokers as non smoking signs are everywhere but yet everything smells like smoke. Finally the gym here is tiny and has missing weights.

Pretty bad would not recommend staying here don't accept online booking super big hassle and issues…read morewith manager

your getting what you've paid for, nice customer service, clean rooms the location outside the…read moreproperty is not the best but the staff makes sure that none of the nonsense is on their property, overall a nice place for people who need to stay somewhere

This Super 8 has a lot of potential, but I can't give it more than 3 out of 5 stars…read more My initial interaction with the clerk was very awkward. He didn't talk at all and threw a paper at me to sign, but didn't tell me what spaces I need to fill out. He didn't even tell me where to park or find my room. He did grumble a few things as I asked questions, but he did not seem very personable or happy. The room did look nice, as if most of it had been recently remodeled. However, the A/C put out a very strong, musty, odor. This was very off-putting. The mattress was comfortable, but the bedspread was very thin. You pretty much only had sheets to sleep under. In the hallways, exit signs that you'd typically see on the ceiling or attached to the wall we're oddly placed on the floor by the doors. Overall, it was an odd experience. It wasn't completely bad, but my biggest issue was the terrible smell coming out of the A/C.

100% would not recommend. Stayed here because that's what the company booked. It's a cheap hotel…read more Front desk staff was rude. The whole place smelled of marijuana. The bath towels had rust colored stains. The a/c output was absolutely anemic. Yeah, don't stay here