1. Hotel ZaZa Dallas Uptown

    1. Hotel ZaZa Dallas Uptown

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    Hotel ZaZa Dallas Uptown

    4.1 (417 reviews)
    Open Open 24 hours
    Updated over 3 months ago

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    Couch & bath entry
    Ron R.

    Had an even better visit to H. ZaZa than last time. The property is in the arts district of downtown Dallas. While it is a business area with large beautiful buildings and is safer than other parts of downtown, like all major US cities that we travel to frequently for work, homelessness has increased in the area--be careful walking around, especially at night. As for hotel essentials, on the third floor water pressure and temperate were good. The mattress was good and did not hurt our backs. Lighting in the room was brighter than many other contemporary hotels. Some staff were friendlier than others, but all were at least ok. There is a free hotel shuttle that will take you within 3 miles of the hotel--remember to give the driver a small cash tip. On this visit it seemed like the hotel elevators were in need of service. Although the hotel is known for their themed rooms, we prefer the non-themed ones. Last time we were in an Africa themed room and did not like it. This time we were in a non-themed room and it made our stay much better. The standard room was one of the top nicest and most beautiful rooms we have stayed at on a business trip. The room was spacious, well maintained, had high quality decor, and good aesthetics. We would definitely stay in this room again. There was also a private balcony with a sound/storm door. There was a good desk to work at. There is a business center down the hall, free coffee in the morning on each floor, and free snacks in the lobby in the evening. The hotel is near by several upscale restaurants and a strip mall. The strip mall has a gas station and across in another strip mall a Potbelly Sandwich shop, Smash burger, and an upscale possibly private steak house that took over for Morton's that closed. A little further at 2100 McKinney there is the 2100 Deli that is good for a cheap fast breakfast. The hotel has the Dragonfly restaurant off the lobby. It is more of an upscale sit down experience. We had breakfast here on our previous visit and it was nice. The hotel still seems to us more like a business stay place than a family vacation type stay. However, if on another business trip to the area, we would definitely stay here again.

    DiAndra H.

    Quick snack and drink before relaxing.. customer service was great. Bartender was super friendly and patient.

    Aaron W.

    I was on a business trip in Dallas and Hotel Zaza was chosen for me to stay at. It was quite a pleasant surprise. It is like a very high class Madonna Inn. It is quite unique. Many of the rooms are themed and the decor is quite unique. The rooms are lavishly decorated, quite comfortable, and super quiet. The service is also excellent. You could picture this hotel in Irvine or on Rodeo Drive. If you are staying in Dallas and want classy, this is the place for you.

    Now this is nice- a bit of everything!
    Marie G.

    What a unique hotel! I selected what I thought was a basic king bed hotel room and it is actually a mini suite in hotel chains. There is a very large glass topped desk to workin with a good office type chair and good lighting with connectivity ports. The closet is a beautiful piece of furniture- a spacious wardrobe with good wood hangers, padded lingerie hangers, ironing board and iron, luggage holder, two scrumptious bathrobes and two pairs of slippers! I have been living in all of this today! There is a lovely vanity type dresser with an impressive seat to relax. There are two other chairs in the room as well as a large, three seat cushion sofa and round glass coffee table. The mini bar is nicely stocked with all kinds of beverages and there is a snack box in the bar top. There is a full size mirror on the wall across from the bar and there is also a mirror over the bar making for three mirrors in the main area (excludes the bathroom). The artwork in the walls is whimsical and unique. There is a full service spa with wonderful treatments and massages, an on site restaurant with room service and a fitness center! From 6-10 am there is a "butler's pantry" set up in every floor with coffee, tea, hot water and all the add ins, along with apples and Biscoff cookies. Early evening the lobby has complementary wine, lemonade and iced tea, large cookies, trail mix and potato chips. Turndown service includes a vessel of cold water, ice for the ice bucket, a mini moon pie and a fresh pair of slippers.... There is a free black car shuttle to destinations within a 3 mile radius. I have not checked out the pool and other areas yet, so stay tuned!

    Lamb Lollipops  House Ground Brisket Burger Pearfect Martini
    Imani P.

    Food: 10/10 Service: 8.5/10 Ambiance: 9/10 Food -- I can't believe I had only been going here to do work and enjoy a glass of wine and that's it. I finally decided to eat a meal here with a birthday guest and every bite was PERFECT! The lamb was cooked to perfection BUT LET ME TELL YOU ABOUT THIS SAUCE... it's close enough to crack to become addicted too. I opted for the vodka martini which was THE perfect balance and pair. I'm completely fine with ordering this exact same meal everytime I go, that's how splendid it was. Great slow and dimmed setting for work dinners, private occasions and solo self-care time (my usual reason for going). See you there!

    Tommy P.

    Oh boy, oh boy - we had such a nice stay at Hotel Zaza's Dallas location! What a treat! The (regular - superior king) room was large, comfortably appointed and so sensibly put together that it felt spacious even WITH all the seating (comfy sofa, two chairs, ottoman seat at a makeup desk and swivel desk chair at a roomy regular desk) they managed to pack into it. Just really well set up. All the staff (from the front desk to housekeeping to the servers in Dragonfly to the lady handing out free champagne) was friendly, but the valet guys are SO helpful and SO on-mission to make sure they help you in any possible way they can. What a friendly, welcoming bunch of men - I've never stayed anywhere that had a better bunch. While several different gents shuttled us around in the (gratis) hotel shuttles and gave us directions and recommendations (the valet staff are almost like concierges, frankly, on top of their other roles), Danny was a hero for us again and again, helping with so many different things. The hotel is quiet (except for that tap-dancing elephant that was in the room upstairs last night) and well insulated (street noise and airplane noise is greatly muffled and dies to just nothing in the wee hours) and we slept great in the comfy bed. The shower - my word - what a wonderful shower. Lots of air flowing through the guest room - the bathroom mirror defogs in mere moments after a luxuriously blasting hot shower. Good toiletries (Bigelow). Great coffee/tea stations in the mornings; cookies, Tootsie Roll pops, red hot candies and fruit chews floating around in the afternoons. Oh, and a free wine station (with bubbly!) in the afternoons. Everything I saw is clean and fresh/new looking. Plenty of public areas to sit and visit. Great restaurant/bar on site. Wonderfully walkable location with an embarrassing richness of restaurants, bars and a handy Whole Foods. Why am I telling you this? We want to return and I don't want to have any problem getting a room! Hey, Hotel Zaza (Dallas) provided one of my favorite stays in a few years - and we travel for fun once a month, so it had some real competition.

    Dani S.

    Solid four stars! Very nice clean boutique hotel. Recently stayed here on a business trip and the experience was pleasant. The rates were surprisingly reasonable compared to the Hilton nearby but way nicer. The decor was old school 1920s revival charm. Service was very nice. The room was pretty spacious. There's a mini fridge in the room however it was filled with drinks as part of the minibar. The gum downstairs was nice and newer. They do have a restaurant/lounge/bar downstairs which is very convenient. Valet parking is extra but you can book a room with the parking included which comes at a discount. Overall nice experience. Would come back again.

    Semhar M.

    Spent a beautiful afternoon here getting some work done in the lobby before grabbing lunch with a colleague. This hotel is just absolutely beautiful. You feel like you're frozen in time with the decor. It's almost a mix of old Hollywood with a modern twist. I'm not sure how to explain it but we enjoyed our visit. Lunch was delicious with lots of dietary options and substitutes. Grab an iced coffee as well! It's delicious.

    I wonder what the Escape room is like? ...and what happens if you cannot get out before checkout.
    John R.

    I really enjoyed the ZaZa. Complimentary drinks in the lobby in the evening. No, not just at check in like some other places in the world. Super funky feel to it. Spotless and great service. There are courtesy cars you can hail from the valet that will take you to and pick you up from a three-mile radius. Valet service is generally quick even when manpower is tight. If you are looking at the website and are thinking, "that's a really small pool," then you will be 100% correct. Unless you are into the LA / Vegas, I am more here to be seen than to cool off in the water, then skip packing your bathing suit. Dragonfly, the hotel's restaurant, is actually great for any time of the day, including late night. Speaking of late at night there was a DJ there spinning tunes while getting a meal late after an event in the evening I went to. Late, as in midnight or later... the music was certainly loud enough for everyone to hear and to sometimes get the crowd singing along, but it was also quiet enough to have a casual conversation during a late night meal. That was simple magic no one else seems to get correct. The rooms are spacious, comfortable, and quiet. Some have names -- I had to laugh passing the room called "Escape" thinking about what might happen if you don't make it out in time for check out. In addition to the drinks in the lobby there were cookies at one point too plus non-alcoholic refreshments as well. Across the board it feels like a lot of attention is paid to the details which in the end make your stay feel really comfortable. Driving in Dallas, at least for me, can be confusing and just plugging in ZaZa into Waze took me to the back of the hotel. Weird. Going around the block I found the main entrance without issue but ended up plugging in Dragonfly for future returns to the hotel instead of trying to figure out what was wrong with the ZaZa address and Waze.

    Pool

    Staff is amazing. Honestly not very impressed with pool. It has green algae and not very clean.

    The "Little Hippie"
    Jodie G.

    I was in town for work for two days. I was given room number 5, which is the "Little Hippie" cabana. Love, love, love this space!! The design details are excellent, the bed is so comfortable and the area of Dallas the hotel is located in is so beautiful and safe. Highly recommend and cannot wait to come back!

    Chicken Sausage, eggs, potatoes French Toast

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    Nice rooms and balcony in the King room. Bit noisy from folks above us as could hear them walking around. Bed and bathroom were nice.

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    1 year ago

    The spa is great, the food is delicious, the staff is friendly....love the vibe...sexy boutique hotel in a wonderful location.

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    We LOVE Hotel ZaZa! The location is fantastic. Staff and service were outstanding.

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    Page 1 of 11

    Ask the Community - Hotel ZaZa Dallas Uptown

    Review Highlights - Hotel ZaZa Dallas Uptown

    Incredible property nestled inside uptown Dallas, among amazing restaurants and a row of bars.

    Mentioned in 8 reviews

    Read more highlights

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    Omni Dallas Hotel - Omni Dallas Hotel

    Omni Dallas Hotel

    (743 reviews)

    Downtown

    Came here for business trip. Stayed for 14 days…read more Coworkers recommended this location as it sits in Downtown Dallas. The hotel is nice, however outside the hotel it's not nice. There's lots of homeless people outside and not safe in my opinion. Just beware when booking. There wasn't many highly rated restaurants near Omni hotel, had to drive to places. They also host lots of events outside the hotel on their lawn. Hotel is nice. Staffs are super polite and trained. Everything is clean and super decorative. Hotel has restaurants on the first floor, they have small pool, small gym, and spa which you have to pay for. I stayed for two weeks and needed my clothes washed. The hotel does have a service where they send it out to get it washed. But it was insanely expensive. To wash a shirt was around $10. It would have cost me like $150-$200 for a week worth of clothes. I drove 20 min to the nearest coin laundry and spent couple dollars. Would love to see coin laundry in the hotel. Gym: The gym has dumbbells that only go up to 75lb. No barbells. The machine to do back, arms, etc were uncomfortable to use. Pool: Pool is on the same floor as the gym. Can see downtown Dallas. I think it's infinity pool(?) but it's pointing to the hotel building rather than facing downtown Dallas. Room: Room was super nice. The A/C is amazing, works very well. As soon as I got back to room, I set room to 62F. Then to 68F when i got cold. I stayed for 14 days and found out on my last day that there's a fridge hidden in the cabinet. I was super upset about that. The soaps, shampoo, etc are nice. The staff gives you new set even if you are using them and not empty. Price: My rate was $170 through business portal. So probably cheaper. For 14 days (13 nights), I paid little over $3000 due to various taxes and parking your rental car is like $30(?) a day. Really nice hotel, fast elevators, has gym/spa, near freeway and in Downtown Dallas. I just didn't like the environment as soon as you leave the hotel, feels unsafe.

    We were here recently for a conference and we stayed an additional night to celebrate Valentine's…read moreDay. Our experience with the Omni Dallas was just as excellent as our stay last year. I would definitely return.

    The Joule - Dallas

    The Joule - Dallas

    (379 reviews)

    $$$

    Downtown

    My favorite downtown Dallas hotel. The staff, service and restaurants are all excellent. It's such…read morea beautiful historic building and the rooms are decadent with plush linens. The artwork in the lobby area makes you feel like you are in another time. I always use the gym and it has all you need. Classic. Highly recommend.

    We spent the day touring hotels in Downtown and Uptown Dallas while selecting accommodations for…read moreour October wedding. Our event coordinator had already been in contact with each hotel's sales team regarding room blocks, but my fiancé and I wanted to personally see the properties before recommending them to 30-40 hotel room blocks. Although we arrived after sales office hours, Liz at the front desk was exceptionally kind. She walked us through the restaurants commonly used for private events, explained the renovation timeline, and invited us to take our time exploring before returning to the front desk to view a standard guest room. Unfortunately, our experience changed when another employee, who later identified himself as Clayton, a manager, stepped in. It appeared he had been listening to our conversation but had not introduced himself. He abruptly informed us that we would not be able to view a room. We explained that our event coordinator was already working with the sales manager regarding room blocks and pricing, and that we were simply trying to ensure we felt confident recommending the hotel to our family and friends. Despite understanding the situation, he remained unwilling to accommodate the request. His only suggestion was that we purchase a room if we wanted to see one. For us, this interaction spoke volumes. Hospitality isn't just about beautiful rooms--it's about making potential guests feel welcomed and valued. If this was the experience we received as prospective clients considering multiple wedding events and dozens of room nights, it gave us pause about what our guests might experience. As a result, we will likely to move our room block, welcome dinner, Saturday event, and Sunday brunch where we're met with warmth, flexibility, and genuine hospitality from the moment we arrive. The Joule is undeniably a beautiful property, but customer service plays a major role in our decision-making. Unfortunately, this experience left us feeling that our business was neither appreciated nor wanted.

    Lorenzo Hotel Dallas, Tapestry Collection by Hilton - Restaurant

    Lorenzo Hotel Dallas, Tapestry Collection by Hilton

    (41 reviews)

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    Maybe this is what Tina Turner meant when she wrote "Simply the best!"…read more Most famous for being the haven Tina Turner sought after fleeing her abusive husband Ike in July 1976. She crossed the four-lane highway with just 36 cents and was given the presidential suite for three days. With photos, custom pillows, quotes, the "Escape" suite is dedicated to her. If you want to commemorate Tina Turner, nothing beats it. Lorenzo Hotel, let's stay together. The creative, quirky, and poetic 237-room boutique is known for being an eclectic and vibrant art gallery with a different theme for each floor. Floor 1 is a mix-up with Shakespeare, Alice in Wonderland, Poe, and Einstein. Floor 3 is Literature & Journalism (if you like old printing presses this may be your type). Floor 4 is the Music Floor (vintage audio). Floor 5 is Mid-Century Modern (1960s Dallas history). Floor 6 is "Dali" or Surrealism Floor. Floor 8 is Botanical & Nature (floral pops of color). Floor 9 is Pop Art (bold and graphic). Floor 10 is Cinematic History (Hollywood glamour). Floor 11 is The Tina Turner Tribute. Floor 12: Skyline / Skye Ballroom event level with massive floor-to-ceiling windows. We stayed in Floor 7, which is "Literary Noir" (drama and mystery). We had a broken, blinking Neon sign, a wobbly ceiling fan, broken blinds, matchbooks full of phone numbers, an unfinished manuscript, an ashtray full of cigarettes, and a dead body in the tub. Not really. But we did have a giant seven foot "desk lamp", a paintbrush and frame above our bed, and and a carpet made from Hamlet quotes in Room 704. Dining: Hamilton's is the main on-site restaurant and bar, with a host or hostess in the lobby smiling at us when we walked in. Taco Enzo and Kolache Korner are in the refurbished shipping containers in the massive parking lot. The lobby store is small and not cheap but it beats a vending machine, especially if you want an ice cream sandwich or fingernail clippers. The "South Beach" pool is saltwater, so it's softer on the skin, eyes, and hair and avoids red eyes, green hair, and pool smell. Location: Though the Cedars district is the industrial historic heart of the Dallas arts scene, it's a bit gritty and has *freeway noise*, with gentrification friction, being a patchwork of high-end luxury lofts sitting right next to dilapidated industrial warehouses, making it feel half vibrant but half abandoned. The Walkability Score is 73, thanks to massive railroad tracks, the I-30, current construction, and inconsistent sidewalks. Be warned this isn't a tree-lined, window-shopping destination like Uptown or Bishop. Finding food, a drink, and even a movie will be much easier than groceries or a pharmacy (though drugs is a different story). Service: Everyone was awesome, especially Precious, who was, like her name Precious. That explains why they don't hire Dicks.

    We stayed here for a little less than a week, booked the hotel due to the location being near many…read moregood kid friendly attractions and the pool. The pool was great during the summer, it's small but has many chairs and even cabanas that are great for lounging in. The onsite restaurant for breakfast was delicious! The food was really good - probably the best part of the entire hotel - and the service at the restaurant was beyond friendly and accommodating. The parking is $20 a night which is a crazy price, but there were always plenty of spaces. There is a lot of construction next door, so we could hear that going on during the day and proved for a quite terrible view from our hotel room - completely obstructed by a tree with the bits you can see through being just trucks. One evening our toddler pulled the plug for the lamp that is on the night stand and it pulled the entire outlet out which created a hot flash of fire and smoke - then live wires were exposed - this is crazy dangerous and very disturbing that a very small child was in such danger from merely unplugging something. We went down to the desk and they immediately said they'd send an engineer up and asked if we would like to change rooms. We said we'd see what the engineer said, he came up about 5 mins later and said everything needed to be replaced so I said to him we have to switch rooms as it was completely dangerous for anyone to be in the room with live wiring exposed. A minute or two after the engineer left the front desk called our room and told us to come downstairs to change rooms. We packed up, trucked everything downstairs and they switched our rooms to the room next door (which it would've been nice if they would have offered to help move our luggage or at least tell us to just move it one room over, not bring it all downstairs). The front desk was actually really passive and cold - I found the situation quite shocking and dangerous and they had basically nothing to say about it. I thought it would've been nice if they had said something to apologize for the inconvenience, to offer something in return. It is completely their fault for having faulty electrical equipment in their room and they just wanted us to move rooms and go away - I was just happy to move the room and not be near them since they were such bad vibes - I think other people would've felt disrespected by their behavior. Thanks for the food, won't be back.

    The Lumen

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    This is an excellent option if you are on a weekend getaway, staycation or visiting SMU/Park Cities…read morearea!! Everything you need (shops, great restaurants) is a convenient quick walk away from your room. The pool is pristine and for the most part you get privacy since it is for hotel guests only. Stunning cabanas. Towel service, refreshments and they even have a cute coffee bar. I enjoyed dining for breakfast and dinner, great wine list! The customer service is top notch and any issues I had with my room were rectified so quickly I barely had time to blink. AC was ice cold inside my room, thank you for that seeing as we are in the dog days of summer! Check their website for specials. Valet parking only for a daily rate, it's worth it and I felt cared for and safe the entire trip. Thanks again for making my self care weekend one of the most memorable ones yet! I can't wait to return.

    Point of the hotel was not accommodating, welcoming and dirty. Front desk staff were but our room…read morewas not ready as we checked in at 3:30. I have stayed at before and was pleased that it was geographically pleasing since my daughter attends SMU. This time the hotel was under were not notified ahead of time, no, elevators were dirty and with box covering. Workmen with plungers in their hand as we are going in the elevator. Our room, like a children's room, renovated to a circus room. Dark, dirty and dingy. There was no complementary water, I guess you have to drink city water. Unfortunately, the stay was horrible. It will be the last time we ever stay at The Lumen/graduate Hotel.

    Renaissance Saint Elm Dallas Downtown Hotel

    Renaissance Saint Elm Dallas Downtown Hotel

    (26 reviews)

    Downtown

    We enjoyed staying at Saint Elm…read more We were in the area for a concert and decided to make it a weekend in Dallas. We booked a king room at Saint Elm for 2 night. About the Hotel I don't know the history of the hotel but I can tell it's a well kept older hotel. I like how they kept some elements of its legacy. The lighting, the mail chute and more, add to the charm of this place. The lobby is a modern twist with an emphasis on audio entertainment. There are a lot of record albums on display as art. There's a small walk up cafe for quick bites and drinks and you can take a comfy seat in the lobby to enjoy your snack. From the lobby, you can peer down into and access the Toussaint restaurant and bar. About our Room Our room (603) was spacious and functional. It included a king bed, 2 large side tables, a round bistro table with one chair, a large flat screen TV above a long counter to drop some of your stuff onto. It had a large wardrobe for hanging clothing plus a valuable safe. It had a bar with glassware and coffee service (Keurig). The bathroom was spacious and functional, though the sliding entry door did leave a large gap, taking a bit of privacy away from the commode area. If there was a con for this room, I'd say it was lighting and lack of outlets on one side of the bed. The room did have lighting, but it was very dim. Convenience We really loved the location of the Saint Elm. It was nearly next door to the Majestic Theater where we were going for a concert. It's walking distance to some great restaurants and sights. We'd stay at the Saint Elm again.

    I enjoyed the bed and comfortable linen. I also enjoyed the spacious room and contemporary decor. I…read moredid not enjoy having no shower door in the shower. It was a hassle trying to keep water from wetting the floor while showering. Also, there is too much space under the doors in each room. This interrupted my sleep and comfort zone due to hearing too much noise in the hallway. Overall, staff were great. The lobby decor is upscale, vintage, and bright. I'd recommend this hotel. The location is a bonus, and is within walking distance of local attractions and Deep Ellum.

    Canopy by Hilton Dallas Uptown - Outdoor seating, Upside

    Canopy by Hilton Dallas Uptown

    (128 reviews)

    $$$

    Uptown

    VERY poor customer service & people skills. Lethargic employees who do not understand what…read morehospitality means. Very unwelcoming and unfriendly interactions from all hotel workers except the valet person who was upbeat and nice. The rest of the staff is robot like with no personality or care in the world. The booking website promotes this gorgeous rooftop view of downtown Dallas's skyline and I was excited for that. The rooftop was closed both days of my stay. No notice or anything. This was my main draw to selecting this property. The air conditioner is only "allowed to" go down to 68 degrees. Sick of this save the planet aka save their money cooling restrictions. Is it really worth saving 50 cents a night to not allow your guests to sleep cool? The thick bedding / sheets are not breathable and I had a hard time sleeping. Only after I asked to check out early did they miraculously "get approval" to remotely reduce the room temperature by 2 degrees. What a joke. $350/night for a Holiday Inn level staffing and guest experience. The only good thing about this place is the location. Other than that I'll save my money and stay somewhere else where I'm valued.

    if you're looking for a clean, quiet, and welcoming hotel close to downtown, this is the place. The…read moreentire staff was friendly and made us feel at home from the moment we arrived. A special shoutout to the doorman/valet, Stacey. He truly goes above and beyond. He was incredibly friendly, hospitable, and respectful, and made us feel like family right away. He set the tone for our entire stay and was easily one of the highlights of our visit. Thank you for always checking in on us each time we saw you and for sharing fun suggestions that made our Dallas experience even better. We hope you see this review because you made such a lasting impression on our trip. We also hope the hotel knows what a true treasure they have in you.

    Homewood Suites by Hilton Dallas Downtown, TX - Guest room

    Homewood Suites by Hilton Dallas Downtown, TX

    (106 reviews)

    $$

    Downtown

    We did not have a very good experience with the Fairfield in Dallas. We were stuck for a night…read morebecause of a flight delay so already not a great start. We called to see if they had a crib since we had our young daughter and they assured us they did. On arrival they said they didn't have one and they only had 3 for both hotels in the building. So we had to door dash a pack and play. Super frustrating, we would've chose a different hotel if they were up front to begin with about not having any availability for the crib. The hotel was run down. Stains on the carpets and on the chair in the room as seen in photos. Room was big but set up kinda awkward. TV wasn't working either just was to the point where we went to bed instead. I wouldn't stay here again unless it was forced upon me.

    Strap in gang because this one is gonna be a doozy! Seriously get a drink, go to the bathroom, grab…read morea pillow and pull up a chair. Its time for "Story-time with Adam Cole Baby" (don't sue me TK, I'm working class and can't afford the lawyers) The TLDR: This is a serviceable hotel with great front desk and that's about it. I wouldn't feel comfortable with any single female friends/family to stay there by themselves. The very first interaction I had in Dallas, the VERY FIRST was a *ahem* "lady of the night as I was getting out of my Lyft and approaching the front doors of the hotel. She walked directly in my path, looked me in the eye, and with no warning said: "For $50 you can do whatever you want to my asshole" Do you know how hard it is to make me speechless? I muttered and stuttered my way past the woman to check in. Homeless people and working girl are a REAL problem here. In my eight days there every time I left the hotel I ran into one group or the other, some times both. I check in, go to my room, do a quick inspection and in the shower I find.....black mold!!!! An easy enough fix I think, I go downstairs report it to the front desk, go off to the market for supplies, and come back. The front desk guy tells me that he's made a concoction of sorts that gets rid of mold and he's left it in my room for me to apply it in the shower. A VERY WTF moment!! Bro I don't work here, and don't know enough about this chemistry experiment you've cooked up. I go back downstairs and they finally give me a new room. I'm not much of a complainer and I have a clean new room so let's just sleep and see what the next day bring. I wake up and decide to hit the breakfast. I grab some undercooked bacon and potatoes, as I'm grabbing juice I notice the employees were closing everything down (five minutes early but I get it) the really weird/annoying thing was that they were turning the lights off on all the people still eating. It felt like last call at a seedy dive bar. Like I said, I understand wanting to go home but turning the lights out on your guests was a complete and utter FAIL. My last notch in the complain column is that the building itself could really use some attention. When it was raining the ceiling by the front door was flooding like a TLC song. The elevators never seemed clean either. So if I'm going all Final Justice on my review why did I give it a three star and not a one? All the positives come from the front desk agents. Jasmine was the best agent I've had the pleasure to deal with in almost a decade. She was warm, welcoming, and quick as a whip. Every day that I came downstairs she had a different suggestion on where I should go and what I should eat. Honestly if I was building a management team from the ground up, I would poach Jasmine in a heartbeat. So yes on the strength of one employee a hotel gained two stars. Otherwise I can't really recommend stay here until they make some major changes

    Hotel ZaZa Dallas Uptown - hotels - Updated July 2026

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