My family and I just checked out of the Renaissance Dallas Richardson Hotel after staying in room…read more216. While our overall accommodations included friendly staff, clean bedrooms, and comfortable beds, I need to address the unacceptable condition of the bathroom in our room. My husband and I traveled from Washington, DC, with our 5-year-old son, who had just undergone facial reanimation surgery. As you can imagine, this was an incredibly stressful and emotional experience for our family. After his release from the hospital, we simply wanted a comfortable place to rest that could accommodate both our son and the wheelchair he required immediately following surgery. When I checked in, the front desk attendant explained that because our stay had been booked using points and we arrived before the 4:00 p.m. check-in time, they had not yet completed preparation of rooms tied to point reservations versus standard reservations. Rather than make us wait, we were offered room 216. The staff was kind enough to provide us with a wheelchair while we waited for our son's wheelchair to be delivered, which we appreciated very much. After an exhausting and emotionally draining week, we brought all of our luggage and our son's belongings upstairs and immediately fell asleep. It was not until the following morning, when my husband attempted to shower, that we discovered the alarming condition of the bathtub. (Photos attached.) At first, I assumed this must have been an oversight due to our early check-in and that housekeeping simply had not yet cleaned the bathroom. Because we had medical appointments scheduled that day, we wore Crocs and flip-flops while showering, and we had already planned to wash our son in the sink to avoid getting his bandages wet. Before leaving, we specifically requested housekeeping service and asked that the bathroom be cleaned. When we returned later that evening, the ring in the bathtub remained exactly as it had before. My concern is not only how unsightly and unsanitary the bathtub appeared, but the fact that I find it extremely difficult to believe this was the first complaint regarding room 216. The condition was too noticeable and too concerning for management and staff to be unaware of it. Frankly, I feel insulted that this room was offered to us at all. It leaves me wondering whether guests placed in room 216 are simply expected to tolerate the condition without complaint. I am also troubled by the possibility that we were offered this room because our reservation was booked with points and because we arrived visibly exhausted, traveling with a disabled child who urgently needed rest. I am a longtime Marriott Bonvoy Platinum Elite member, and to be placed in a room with a bathroom in this condition -- particularly when I strongly suspect management is already aware of the issue -- is completely unacceptable. We informed the front desk last night that we would be checking out a day early.

Front desk staff are great, hands down these folk rock. The place is clean and furnishings are…read morecontemporary. Location isn't the best but it's close to UTD and within a short distance to shopping, food as well as grocery. It's a convention hotel that is also adjacent to an event center, there's always something going so get your ass down to the bar early and make a reservation for the restaurant. I'll stay again due to as stated earlier its proximity to the university

These rooms are absolutely stunning! Very clean and updated. If you want a little "home away from…read morehome" then this is the place to stay!

Stayed for one night and it was a great experience. The hotel staff were super friendly and…read moreaccommodating. My room was very clean and ready upon my arrival. The bed was very comfortable, shower worked very well, and was given plenty of towels...overall a very good experience.

We stayed here during a trip to Dallas. The hotel staff were communicative prior to our arrival, as…read morewe were inquiring about an early check-in. And yes they delivered! We arrived on a Friday morning around 10:30am and upon entering the hotel it was filled with the scent of cleanliness. The "I'd stay here again" meter went up immediately! We were provided information about the amenities included at the hotel and off we went. The hotel room itself was so clean! If you've read my reviews about hotels then you know they are not my favorite. It could be the best hotel on the planet and I'm still coming in with my own cleaning tools regardless. Anywho, Home2 Suites by Hilton Plano Richardson made my standard cleaning process much easier. Room was spacious with more than enough room for two guests. There was a full fridge as well. I can see this being a perfect stay for a business trip or a lengthy vacation. My only grievance was them not having a safe. Something to consider for your personal items that you want to keep safe. Outside of that, I highly recommend Home2 Suites! This was an amazing stay!

Great stay. Very welcoming. Clean and organized. It is in a safe area. Close to shopping and stores.read more

Great hotel! Clean, friendly staff, and nice amenities. I was only there for a short night, but…read morehighly recommend.

What an Amazing and awesome customer service, cleaning crew needs to be mentioned for their…read moreexceptional work. I've traveled a lot and this might be the most cleanest hotel I've stayed at. Free breakfast and dinner.....WHAT......Never Ever, have I seen this before...... Huge rooms, kiddos can have free popcorn in the lobby, unfortunately we're staying for one night but to get an exceptional review from me, is pretty hard. They also accommodated us by allowing our truck and trailer to be parked within the property and taking up a bunch of parking spots....sorry folks!

I came here for one night needing to get away from my home situation. I was in a terrible mood…read morebecause of what I had going on. The front desk lady checking me in was still nice & professional. I was still in a terrible mood the next morning waking up & I was crying. Again, the lady checking me out in the morning was still nice & professional of me being in a terrible mood. THANK YOU!! This is what being professional is supposed to be about. Being understanding of people's feelings & their coming to a hotel to get away. The room was so spacious just for my little self & gorgeous. I loved being up high on the 9th floor so I could look out to the highway watching the traffic being alone in my thoughts. My only complaint taking 1 star off: there was a white powder on top of the comforter & it got all over my clothes when I laid on the bed. Idk what it was but that was weird & concerning.

Not the Double Tree standard I'm used to. No microwaves, hot rooms, bunch of old worn out plugs…read morethat don't work, a broken couch, broken bedside lamps. The staff was friendly, but overall very disappointed in this place.

Very well run, very convenient and well maintained Hampton Inn. We stay here when we are meeting…read morewith Toyota and it is very close to the offices, and not far from the airport. There are plenty of great meal options nearby, including Velvet Taco and Hard Eight BBQ that you could walk to if you needed. My room was spotless and the free breakfast was very good. I think this hotel is relatively new and it's in very good condition. Will continue to stay here in the future for sure.

Nice suites had everything I needed: a refrigerator, a microwave, and a nice TV. It felt like i was…read morehome. Prices are very reasonable and quiet, and a decent brunch was included. Bed is very comfortable and enjoys my one night stay.

I was hesitant to stay at this hotel due to certain reviews, but my stay was ok. It could have been…read morebetter but wasn't anything I hadn't experienced before. First room had a possible bedding issue so we switched rooms. The second one had a chair that was a little loose, but didn't need to use it. The room itself is spacious with 2 beds, sofa, desk, bench and small kitchen. The coffee machine is available 24 hours but went a little crazy when I arrived. It was fine in the morning. The breakfast was ok. It was skimpier than what I experienced at the Element - Harrison, NJ. The hot breakfast station offered an omelette with 2 veggies and 2 proteins. The turkey bacon looked like a fruit roll up so I took a bite and tossed it. The yogurt bar was really good. My bread was better here since I toasted it. They also offered hardboiled eggs, fresh fruit, oatmeal packets, cereal and muffins too. The hotel had a decent amount of guests, but breakfast just felt skimpy in comparison to the other location I visited. They have a gym, pool, nice lobby and free parking. This hotel was centrally located, ok priced and ok customer service (nice front desk girl at check-in, but didn't really interact with the checkout guy). I would consider staying here again.

I have stayed at the Element Dallas Richardson close to a dozen times…read more The common areas and the rooms have always been clean. There is a fresh smell in the rooms as well. The staff have always been friendly and welcoming. I once had a very minor issue and the AGM was very helpful in helping me. Free parking and breakfast included. Can't ask for more. Looking forward to many more stays here!

I recently stayed at Aloft Hotels for a work conference. Overall, it was an okay stay, but I would…read morenot want to return. The room itself was clean, but the overall feel of the property seemed a bit worn. The carpet and lobby areas looked dingy, and the decor felt somewhat cheap. While nothing was outright dirty, the atmosphere didn't feel as fresh as I would have wanted or expected. On the positive side, the bed and pillows were comfortable enough, and I slept reasonably well. The location was good in that there were plenty of restaurants within easy walking distance, including sushi, BBQ, seafood, and Mexican options. That aspect made it very convenient during a busy conference schedule. One downside: several of my colleagues experienced no hot water throughout our stay. I personally only had warm water, but it sounds like it was a broader issue. Overall, it was a decent stay for work due to the location, but the property could use some updating and better maintenance to improve the overall experience.

Called Marriott to launch complaint because GM would NOT respond!…read more The hotel rooms have a funky odor that smells sort of like curry. Had to request the staff to spray deodorizer in the two rooms where I stayed to mask the odor. I was told all of the rooms smell like this and the hotel is aware. One of the staff actually said they have a lot of wedding guests, and they think they eat curry in their rooms. One room was way worse than the other room, but both had the odors that other guest complained about according to one of the staff members. Housekeeping staff are not alike. Some housekeepers better than others and not all consistent. Sometimes my room was vacuumed, other times not. Sometimes I was left with toilet paper, other times I had to request. Sometimes sheets were changed but other times not....etc etc Hard to communicate with them due to language barrier. Request to front desk staff for towels, toilet paper, etc. But only delivered twice during long stay. GM stated guests are required to retrieve supplies on their own from front desk as the hotel is too small to handle requests. All of these requests were during the day when there are other staff members behind a locked door. & housekeeping are available. I have seen a sign at front desk during evenings stating staff is away helping guest and will return shortly. I just think this particular GM Allen Bosque just wants to play blame game for the shortfalls at his hotel & place responsibilities for retrieving supplies on hotel guests. Complaints reported during day on Marriott app were replied to by hotel staff, but the issues remained well over 24 hours. FOR EXAMPLE, only 2floor ice machine worked majority of time when other ice machines remained inop. The 2nd floor room with the only working ice machine was left in a dirty & gross state after someone spilled something. Pic attached. Left the trash bin outside my room for trash to be dumped and was left there over 19 hours before complaining for someone to dump even though housekeeping was actually on the floor and had cleaned rooms near my room. Pic attached. Received an email from GM whereby he lied snd told me to stop taking pics of his staff in these two pics. No staff in any of the pics. He was just mad because I have proof of the issues at this hotel. Washer and dryer not consistently cleaned even though there was a wet floor sign in the room at times. GM will never respond to you until you call Marriott to launch a complaint. Some front staff appeared to working OT a lot due to front desk staffing issues. The great people I experienced: Thomas should be a manager as he's very professional and great. Diana has a perfect professional demeanor and is lovely. Maggie in housekeeping came many times to spray deodorizer in my room of which I appreciated. She also vacuumed when housekeeping forgot. MX guy who cleaned the washer and reimbursed me when I ran an empty load after he cleaned was nice. Christina is ok, but she comes across a bit too abrupt at times and ends up rubbing people the wrong way as I experienced once and heard other people in the elevator complaining about too.

My husband and I returned to the Hilton Richardson Dallas while in the area. They are still working…read moreon the road so it was a little confusing pulling into the Hotel parking lot. We eventually parked, walked in, and checked in. The person working the front desk was friendly. We were upgraded to a suite during our stay. We didn't realize that until we opened the door to our room. The room had a living area, a bedroom area, a separate toilet, a separate shower, and two bathroom sinks. It was a nice upgrade with plenty of room to walk around and relax in. Overall it was a pleasant stay with good service.

I've stayed here about a half dozen times and have generally had a positive experience. This time,…read moremy Hilton Honors status got me upgraded to a beautiful corner room with a nice view of the city. I have long days at work and more to do after hours so I send a lot of time in the hotel and using their amenities. Here is my take on the good and bad. Good: While I have heard others complain of room quality, I have never had an issue . My only complaint about the rooms is the lack of a true refrigerator. The small coolers just don't add anything to the room since the best they can produce is lukewarm. Good incentive to visit the restaurant, bar or service counter, but a cold fridge should be a no-brainer. Which leads me to the restaurant and bar. The menu is small but the quality is very good. The staff is outstanding. I'm a bar guy, and I love this one. Chris, Selena, Sachi and Mani were amazing! They're so friendly and accommodating, and are just the best team members. They should be the standard for the staff. Which leads me to... the Bad. Shen I got to the hotel around 5:15 on Monday afternoon, I still had not received my digital key. I waited in a long line at the front desk to see what was going on. When it was my turn, I asked the attendant/host if my room was ready. I was told no, because I picked a room that wasn't clean. I'm sorry! I don't remember an option to pick an unclean room. While I was asking her when it might be ready, the phone rang and she answered it, dismissing me without a response. Off to the bar to have the staff there lift my spirits. My room wasn't ready until 6:00pm. Unacceptable. Also, 2 of the 3 elevators were not working for the week I was there, and one night when I was heading downstairs it wasn't working either. Luckily it was working after I walked down 17 floors. All in all, it was a good stay. However, it's an example of how small, cumulative hospitality failures can prevent a stay from being great.

Our stay was great. Super QUIET area of town. Plenty of parking and easily accessible from 75. Did…read morenot have to interact with front desk, a major plus for us. Got our digital key about 2h before standard checkin another major plus. Room was super clean, a/c was working like a charm, & bathroom water was hot. Comp breakfast was outstanding. Full breakfast and coffee, tea & milk avail. Would highly recommend this hotel.

This was just fine. The rooms are huge, nearly suite sized. There's a large divider in the middle…read morewhich is a desk, and a living room area. You do need to request house keeping, otherwise they only come to clean on the fifth day you are there. The gym is tiny. Two out of three treadmills weren't working. There are no machines, just dumbells that go to 50lbs. Breakfast is fine. Premade omelets with Hashbrowns, waffle station, bread, a little fresh fruit, juice. Hours are 6-10a, but if you go close to 10, it's slim picking and they don't seem to refill things fast. The pool is small. Does go to 5 feet, but there were two lounge chairs that weren't ripped. The other four that were there were ripped and not usable. So we had to sit on the ground. I think we'll shell out a little bit more next time for a drury inn.