The type of care you receive here is like no where else in the World!…read moreWorld Class Doctors from all corners of the Earth and the most up to date knowledge of their Craft is second to none! The Best Medical Care one is exposed to is amazing! The Staff are all First Class.

My experience at Mass Eye and Ear today has been extremely disappointing. I have already been…read morewaiting for 4 hours, and we were just told that because they are short-staffed, it could take another 4 hours. An approximately 8-hour wait is unacceptable. On top of this extraordinary wait, the patient workflow is very inefficient. I was seen separately by three different nurses, and registration-related steps were handled twice in separate interactions. There appears to be unnecessary duplication at a time when the hospital is telling patients that it does not have enough staff. I understand that hospitals can become busy and emergencies take priority. But being short-staffed is an operational problem that hospital management needs to address. Patients should not be expected to absorb the consequences by waiting an entire day for care. If staffing is inadequate, management should have a contingency plan and organize available resources more efficiently. The combination of an extreme wait, inadequate staffing, repetitive steps, and poor patient flow suggests a larger management problem rather than an unavoidable delay. My criticism is not directed at the individual nurses or frontline staff. It is directed at the system and management. Mass Eye and Ear is a major hospital, and patients should be able to expect far better organization, communication, and respect for their time.

Dr. Sang is the best. I'm not sure what else I can say except that you will receive excellent care…read morefrom Dr. Sang along with a very clear explanation of whatever is going on. And her staff is also very knowledgeable and helpful. Great practice group.

Dr. Sang is recognized as outstanding in her field. She and her team provide state of the art…read morediagnosis and care. She is genuinely compassionate and provides detailed information on all aspects of care and my current condition. Her team is friendly, polite and efficient. AND in these Coronavirus days she and her team have implemented a truly impressive array of precautions.

It is a privilege to write about Dr. Sang and her team. Not only is Dr. Sang an elite and amazing…read moredoctor, but she shows compassion and really cares. Sometimes, that makes you feel better and is more needed than the treatments! At a time when I feared losing my vision due to macular degeneration, she was reassuring and supportive , and always answers my never ending list of questions, and with patience. Another side of Dr. Sang that I recently learned about is her mentorship. There are a group of young college grads working there who are taking a gap year and preparing to get into medical school. She is so giving and proud of how many of these interns have gone on to great careers. Each time you go for an appointment, it's a "major production." There are so many steps in the process and I have come to understand why it takes so long -- they take no shortcuts! There is a huge staff that supports Dr. Sang and each one has a specialty, from the people who answer the phone and make appts. to the people who do complicated eye scans. I don't envy the appt. people as everyone seems to want a different time -- including me -- and it's hard to make everyone happy, although they try. I guess my only complaint is that I wish I could turn back Dr. Sang's clock about 25 years so that she'd be in practice for another 25+ years. While she is around, I feel incredibly lucky for her to be my doctor!

Dr. Sang is the best doctor of any type that I have ever had. She is extraordinarily thorough,…read morehighly skilled, and takes as much time as necessary to go over every detail. She is also extremely warm, compassionate and can explain complex problems in a very clear way. I have been seeing her for many years ever since she did emergency laser surgery on me after an accident. Yes, sometimes the wait is long, but you are told in advance how much time to allow for your appointment. It is absolutely worth the wait if you want the most comprehensive, experienced evaluation/follow up. All the staff are great. Monica is a gem and all the technicians and students revere Dr. Sang, for good reason. I always take Dr. Sang's recommendations regarding other aspects of my health as well. She looks at my general health and reviews all my test results and gives me solid, thoughtful advice.

I had a great experience with Dr. Yang. I had an early follow up appointment. An early morning 7:45…read moreappointment. The office was almost empty, maybe 2 other patients in the entire office. I was the only one in my waiting area, the previous patient had been attended to by his medical assistant. Dr Yang came out directly and treated me without his assistant taking me first, when I noted/asked 'do you do your own prep-work?' -- he said 'well i know people on early appointments are usually trying to get to work or somewhere else, so rather than have you wait I decided to do the prep-work myself because the medical assistant is busy with another patient. Beyond his pro-activeness, Dr Yang was professional, patient and competent and had good 'bed-side' manner. I highly recommend Dr Yang!

I've been seeing OCB for 20 years, bu they have become incompetence defined. Despite having a…read morefollow-up scheduled a year in advance, they called me two weeks before an appointment to let me know they had reschedule me... 14 months further out for a yearly exam! When I called they offered no other options at all beyond a vague waitlist. I can no longer recommend OCB regardless of medical reputation, as they have the business and customer practices of a third-world country.

Excellent care of my early glaucoma for 15 years with just eyedrops. Unfortunately my doctor just…read moreretired. Looking for a new one there.

husband Has been plugged with eye problems for years. He has Glaucoma Fuchs dystrophy and problems…read morewith his cornea,.His right eye has gone through Zen stents a Trabeculectomy, needling, laser, cornea, transplant, and removal of calcium deposits on his eye. We are here in Boston for an extended visit and needed to see an ophthalmologist to follow up on him. Dr. Azin Abazari was recommended to us by his ophthalmologist in Naples, Florida.Dr Abazari is a wonderful doctor! Very gracious and very friendly. She fully answered all of our questions and made us feel comfortable and confident in her. We Wouldn't think twice about going back to see her for any problems that may occur while we are here!

I Started going to Dr Putnoi a few years ago after my doctor retired. it has been a great learning…read moreexperience for me. He is very knowledgeable and professional physician and earlier this year I had to have cataract surgery done on both eyes which was such a surprise for me since I knew nothing about them. He, so patiently explained the procedure to me and left no questions unanswered. I am very honored and happy to recommend him and his services to everyone. I have already had 3 of my friends go to him and are very happy. The staff are very helpful and knowledgeable also. I was contacted after each procedure to make sure that I was doing well And if I had any concerns. Thank you so much Dr. Putnoi for taking care of me . Carine C.

My experience at Putnoi eye care has been exceptional. 1…read more The office is really well run. The staff is very well trained, very pleasant, and even though it is very busy, you don't have long wait times. 2. Dr. Putnoi is great, very caring and superb at his craft. 3. Great follow up. I am so glad I switched to this practice. I feel incredibly well taken care of. 4. Highest recommendation!

Great personal eye care and very competent staff and students to care for your issues…read more Easy access to subway and centrally located for everyone . Super clean and quiet and very professional acting staff!

They used to be in Brighton but moved a couple months ago. Very professional eye doctors with a…read morevery nice woman whose name I didn't catch who tested me and figured out my new eyeglass prescription. Will be going back in June.

Base on my personal experience from consultation to recovery:…read more Consultation appt was done in Milford closer to home. Location was great, staffs were really friendly, wait time can be long as it seemed that they were trying to fit in as many patients as possible. Dr Patel was pleasant and the assistants were all helpful and friendly. However, I felt rushed by my appointment. The following up email from the lasik team was always very efficient and helpful guidance to what to expect, videos of the procedure, the dos and don'ts for recovery and other additional information were sent out by email. The lasik team was able to answer questions via email. I felt a bit more at ease knowing what to expect from the surgery. A month before the surgery date, I was informed that my doctor won't be doing my surgery. I have had to reschedule my surgery. It was a bit unexpected since I have already taken those dates off from my workplace. Anyhow, I was able to get my surgery done a week before my original appointment. It was done by Dr Brenner instead. On Monday of my surgery week, I received my surgery time and more details by email. Parking can be a pain especially there isn't any designated parking lot for Boston Vision. Meters are everywhere so you can park on the street. Upon arrival, there was a bit of waiting time. Then more testings done. Met with Dr Brenner after one or two testings. They finalized and corrected something important in the contract regarding of my right eye being the distance eye and left eye to be the eye for reading since I was doing mono vision lasik. Dr Brenner was nice and easy to talk to. Answered a couple of my concerns and questions. From then on, they asked me to sit in the waiting area and to be called in for surgery. Then an assistant came back and ask me to re do one of the eye exams coz they didn't get the results or right readings. Went back to re do the test then I was being asked to sit in the lounge room to be called for the surgery. Snacks and water or drinks were provided. As I walked into the surgical room, lots of bright lights above me. I laid down on a flat bed and immediately the assistants put some numbing eye drops on my eyes. Everything kind of just went really fast. One after an other. My left eye definitely needed more numbing drops as I asked. So they went to my right eye and started there first. I could see the whole procedure. Tool to open my eye lids and kept them open. I think they said it took about 12 mins for both eyes. But the most traumatic experience I had was with the left eye, I could feel the pressure pressing against my eye, the blurred vision as they lifted up the flap, the smoking or burning smell of the lasik when I stared at the green dots or light, the tool they adjust the flap back on.... I could feel it all. But the right eye not so much, just the huge pressure and the blurry vision. After the procedure was over, I was guided to the other room, and out the waiting room already. I was given written instructions to follow up the day of, the day after to a week of what to avoid and what to do for recovery process. Eye drop medication to apply, Artificial tear drops, eye shields and protection sunglasses too all including in the take home kit. The first night was the hardest, no face wash and avoid water in the eyes. Slept with the eye shield and applied eye medication. I would recommend to stick with everything that they told you! It's been finally a week, my vision is still a bit blurry but 20/20 vision according to Dr Patel (from the one week follow up appt). Needs to be patient with the healing process. Overall, I am glad I did it despite the discomfort and inconvenience for a couple of weeks or months.

Rushed service , no doctors that see you, misdiagnosed my condition - impossible to get appointment…read morewith opthamologist Just random young kids and inexperienced optometrists !