The view is spectacular! Great craft beer and food variety. It's so quiet and relaxing.read more

First day arriving and not a good start. August 15th 2023- No one to greet us and explain the…read moreproperty. I was told to go to the bar and Elisa would check us in. Back history - we got the Poseidon room 11 most likely the most expensive about $415 a night and we were excited to start our vacation with a great view in luxury. Not at all luxury and more like a bad Airbnb experience, let me explain below in details. By the way I complained to the manager via WhatsApp since that was the form of communication, ***and read to the end to hear the excuses from all of these issue outlined below We spoke to Elisa and right away was charged the 50% remaining fee upfront? Would think this is done at check out but ok. Then here is our experience: 1. Entered the room it was literally 90+ degrees. I told the manager prior I would be there at 3pm and then before that time I was running late and would be there at 5:30. You would think the room would be nice an chilled since we traveled over 2 hours to get to this location. Maybe some water or something as a customary gesture... no crickets 2. The door is digital, would not lock after we enter asked Elisa to let us know, she didn't know we eventually figured it out on our own but it meant that one of us had to stay behind since we couldn't lock it. So far wasting our vacation to figure something so simple not even the bar tender would know.... 3. The fire pit on the balcony which is one of the amenities of the room wouldn't start and asked Elisa and of course didn't know. 4. The bed for our son was not made and no sheets or pillows. It was clear it was three of us and we would not fit on one bed.... 5. They brought us a fan since after 3 hours still not. The fan was disgusting!!! Dust all of it like in a kitchen with grease...Don't understand what kind of customer service this establishment thinks is a standard. 6. Salamander in our room they said it's normal so I guess we deal with it and let it sleep with us. 7. No toiletries, we didn't see any in the cubby of the shower but then later on was told it was there all along. When I spoke to the manager he said that they can't have the air conditioner running because this area has electric issues so they don't want to consume the energy and thankful that they have it.... As if saying I was a spoiled brat and should know that having it on all day was selfish. Hay I'm paying like $500 a night and the most expensive room so maybe I should get the best treatment or service that they can offer. The bartender at night was the nicest and polite person their and was able to order food before they closed. The good things about this place was that they offered a place to eat when there really wasn't a lot in the area. The free breakfast was not really anything - black coffee ( had to ask for milk as if it was too much to give me for my coffee) and some cereal kids boxes were left around. To get to beach, you have to walk down a bit so if you are not a hiker don't bother since it is not handicap friendly- not an issue for us but could see a problem for older people. The jacuzzi at night was not working - they were going I turn it on but heard some linking noises when they tried and the manager came back and said it's the summer they don't usually have this on... guess no jacuzzi under the stars. They didn't turn in the fire pit and the bartender delivered our drinks before our meal which was nice. Think the bartender at least helped the situation a little since the manager at night was horrible. You know when someone talks to you and the thing is they don't apologize at all or accept that the service is bad and here is what they would do... One last thing - why give me a menu showing Mexican prices and then charge me at the end US DOLLARS?? Think this I a bit illegal and taking advantage since then they also take the currency in MEXICAN and convert it back which makes it almost extra charge... they did the same thing with the remains 50% hotel fee, it was cheaper when I didn't it online. Something not right here, Never again! Let me be clear if I got a small normal room I would say who cares deal with it at least it has a good view, etc but for what I rented it was the highest amount and was treated poorly.