I called about a chip in my windshield today, not realizing it was covered by my insurance. Crystal helped me navigate the appointment I had already made with auto glass now. She saved me $160 out of my pocket today and I thank her for her help And kind assistance. Merry Christmas to all at State Farm. read more

If I could give the Randall Young State Farm Insurance Agency 10 stars, I would. I am 71 years old and have never had an agent go line by line and explain what each item on the proposed coverage for my home and my vehicle means. I was searching for a different insurance carrier after the one I'd had since 2021 raised my home and auto premiums. I expected my house premium to go up because of all the disasters in our state in 2024. But I was shocked when my car insurance on my 2014 CRV went up by $44 a month. I have not made an auto claim since I was 19 years old. I carry full coverage on my vehicle despite having paid off my auto in 2020. When my agent and I finished comparing my current coverage to the proposed coverage with State Farm, I ended up with more coverage while saving money. I was also impressed with Dylan Trudell's knowledge of their company's products and his patience with me as I asked many questions. I was just not another number. At the end of our hour-long conversation, Dylan invited me to meet their team at their Tulsa, OK agency. I live in Claremore, OK. While on the phone, Dylan also explained the role of each agent and individual who works in their agency. I look forward to meeting them in a couple of weeks. If you are not happy with your current insurer, I urge you to reach out to the Randall Young State Farm Agency. read more

I have had State Farm as my personal carrier for years, so when my mother unexpectedly passed last summer, I was relieved to find out she carried with them - but with this Agent. Sadly though, when I had to file a claim for property damage, things went terribly wrong and this Agent's office was (and continues to be) absolutely no help at all. Understanding, as I have worked with agents for years, that agents cannot do anything about the claim itself - this Agent will not even advocate for their customers. In fact, when I first contacted this Agent's office to report the adjuster blatantly lied to me about coverage, instead of contacting his boss directly, they told him - and it just worsened from there! As it did, I continued to try and reach someone with claims to address the issues at hand as well as would receive harassing calls from the adjuster - all of which I reported to this Agent who did nothing except 'notate the file'. Then, when I took to the Oklahoma Ins Adjuster Licensing page to look up information for the claims manager I had been promised a call for weeks, this Agent made false statements about where or how I obtained the information and filed a report / complaint about my own agents office!! Most recently, I had called them to simply ask if they would just request someone in claims to contact me and they just flat out said 'we want nothing to do with this'. When asked a question about coverage, they said they couldn't advise on how the coverages THEY SELL worked, I would need to call claims - claims said that the Agent should be able to advise on coverages and processes. They do not want anything to do with helping their customers when it comes time, but this Agent was all too happy to inherit a policy that has literally been in place since 1996 and collect the annual premiums... including those where coverages increased and changed.... coverages that State Farm is now unwilling to pay out anywhere close to... I did file a complaint with the State Ins Dept, The Attorney General, the BBB, as well as two or three other consumer agencies but will be posting reviews on several platforms about not just State Farm but this Agent! I hate to think how many have suffered damages in Oklahoma recently and what they must be going through right now. Hopefully their agents are more helpful than Mr. Young. I hope this Agent looses his license. read more

Crystal Barrett thoroughly and patiently went through my policy and options available to me when changing address and adding grandson to my policy. She is extremely helpful and personable, an asset to any agency she ever works for! Thank you Crystal Barrett and State Farm! read more

love Randall youngs insurance. His office at 61st and memorial in Tulsa is awesome! They are very helpful at getting the best discounts and prices for your insurance. They call and remind you and are extremely helpful read more

I adore Randall young but his staff that you deal w seem incompetent. I was quoted a price and authorized that price and my billing showed $70 more came out of my acct than what was told. I want to know pricing and what I will be charged and hate being told stories. I know how insurance companies work and seeing how one member runs this office makes you wonder if you made a good choice by insuring anything w them. read more