Had an estimate done for a door problem and they went out of there way to be helpful--including…read morefixing the door to make it more usable for free during the estimate! Entirely unasked! Just really kind folks. Explained various insurance possibilities for payment and gave a reasonable estimate as well. I ended up buying a new car instead but these folks were so great im still second guessing that decision.

Simply amazing! A…read morebird flying into the front of my Lexus dislodged the parking sensor. The repair entailed taking off the front fender (and probably right front quarter panel) in order to assess whether the sensor or its holding clip was damaged. Arriving at Willy's, Patrick (Willy's son) cheerfully introduced himself and the office staff quickly offered me a ride back home. 3 hours after dropping off my car, Irene (Willy's wife) called and advised that the sensor appeared to be undamaged and that they were able to remount the dislodged clip on the inside of the bumper. What Irene then told me was astounding: They didn't want to charge for job and suggested that a box of donuts or some treat for a staff break would be appreciated! I came to Willy's on a recommendation by a trusted mechanic, however, this happy, family-owned business went way beyond my expectations. It's a treat to find such an amazing gem! I'm hoping that I won't need any auto body work soon, but I know who will be my first call if I do!

Pulled my front bumper out on a snow bank and took the car into Reliable on a friend's…read morerecommendation. They were slammed, but Curtis still got one of his guys to come out and do an on-the-spot repair. I understand why they have the great reviews that they do and will be back, plus recommending them to friends. Thank you!

From the owner: Based in Courtenay, CSN Reliable Auto Body Ltd offers a full range of auto collision repairs and…read moregeneral auto body work. We are a fully accredited shop as well as a licensed Government Vehicle Inspection Facility. For honest repairs you can count on, visit our garage, located on the corner of Cumberland Road and McPhee Avenue.

I was rear ended by a distracted driver. I took my truck into North Island Collision to have the…read moreframe repaired. That sad excuse for a repair shop wouldn't even look at the frame until I purchased a new bumper for them to put on... needless to say I'm not spending my money on anything unless I know the frame is repairable. I took my truck to Campbell River to No1 Autobody and they looked at it that day! Within 20 mins I had a repair appointment, a comparable loaner truck and a restored faith in humanity. No 1 treated me like a person and not a pay check, something lost on that other business. They had my truck fixed and ready to go in less time then they quoted me! Top notch service and I recommend the trip here even if you're from out of town.

I've had some bad body work before, some good body work..But never great work - until now. You can…read moretell these people care about you and your vehicle, and take pride in their work. I'm not too savvy with auto body repairs, but you can see this was professionally done with top quality materials...Unlike some work I've had at other places. I'm just beyond impressed. The overall experience was wonderful, from booking in to picking up the vehicle. Everything was super easy, I was kept informed of the status of my car throughout the process. The staff went out of their way to make sure everything was convenient as possible for me. These guys truly care about you, your vehicle, and take pride in what they do here. Thanks for restoring my faith and making this experience a great one! I know where I will be going for any future work, and sending others as well!

I took my vehicle to Valley Collision for repairs on September 15th and I was told that the work…read morewould require 3 to 4 days. A section of my insurance coverage included a rental vehicle, which I took possession of on September 15th. On September 26 I phoned Valley Collision to ask when the repairs would be completed and was told Oct 4 or 5. I was finally called on October 10th to tell me that the repairs were complete and I could go and get my vehicle, which I did on October 11th also returning the rental vehicle at that time. A couple of days later I received a call from the car rental company asking for $500 some odd dollars for the extended portion of the rental term which they said was not covered by my insurance. Making a long story short, my insurance covered for only $500 for a rental vehicle in the event of a crash, of which I was unaware (my fault). Neither the Insurance company, Valley Collision , nor the car rental company would offer any recourse for me, and I am stuck with paying an extra $500 with which I was blindsided. Nobody informed me that my rental term was running out. I was given no warnings,but because Valley Collision took 23 days instead of 3 or 4, I am left with a huge rental vehicle bill. I think I just fell through the cracks and nobody will take responsibility for my loss. In future if it happens again, I'll make sure to go to a collision repair facility that offers a free courtesy vehicle!

Amazing a generous service from shaun. He helped me out with a quick repair of my boyfriends Nissan…read morevan. So helpful and honest, really appreciated having his assistance that day. 100% would go back there to support this business.

While ferrying from Hornby Island to Denman Island, my travel trailer sustained damage. Rich's…read moretook great care of me, preparing an estimate for the BC ferry. Kelly was friendly and the facility is spotless and welcoming.

From the owner: CARSTAR is a network of independently owned and locally operated collision repair facilities across…read moreCanada, providing expert auto body repair, paint refinishing, dent removal, accident damage restoration, and more services. Backed by the Driven Brands Collision Group, CARSTAR delivers OEM-certified repairs for all makes and models, including luxury and electric vehicles. Working with all insurance providers, CARSTAR helps simplify the repair process while delivering safe, high-quality repairs and outstanding customer service in communities across every Canadian province.

These guys helped me out bigtime after my unfortunate encounter. I was at the wrong place at the…read morewrong time. Some @$$ h0le jumped up onto the hood of my car and kick-smashed my windshield! And damaged the hood too! The manager at Harbourview was the one to notice the hood damage and saw that it got repaired properly. They cleaned my car inside and out(it was SO dirty) and even replaced my wiper blades! You guys rock! LOL, don't take it personally if you guys don't see me again! Peace.

From the owner: Specializing in Collision and auto glass repairs, we deal with all major insurance companies…read moreincluding ICBC, Family, Canadian Direct insurance companies and more. Give us a call and we can give you a free estimate and have your car looking like new in no time.