We had some minor bodywork done at Urgel's this month. They did a beautiful job, faster than…read morepromised. The loaner car was a very nice Altima. When we picked up our car it was spotless, inside and out. Practically like a new car. To top all this good stuff off, we stupidly left our National Parks Pass in the loaner car. We called and they promised to mail it to us as we live two hours away. When it did not come we called again. They next day Helen put it on the bus and apologized for not getting it in the mail! That's great service when the mistake was ours. We would recommend Urgel's hands down!

Had an estimate done for a door problem and they went out of there way to be helpful--including…read morefixing the door to make it more usable for free during the estimate! Entirely unasked! Just really kind folks. Explained various insurance possibilities for payment and gave a reasonable estimate as well. I ended up buying a new car instead but these folks were so great im still second guessing that decision.

Simply amazing! A…read morebird flying into the front of my Lexus dislodged the parking sensor. The repair entailed taking off the front fender (and probably right front quarter panel) in order to assess whether the sensor or its holding clip was damaged. Arriving at Willy's, Patrick (Willy's son) cheerfully introduced himself and the office staff quickly offered me a ride back home. 3 hours after dropping off my car, Irene (Willy's wife) called and advised that the sensor appeared to be undamaged and that they were able to remount the dislodged clip on the inside of the bumper. What Irene then told me was astounding: They didn't want to charge for job and suggested that a box of donuts or some treat for a staff break would be appreciated! I came to Willy's on a recommendation by a trusted mechanic, however, this happy, family-owned business went way beyond my expectations. It's a treat to find such an amazing gem! I'm hoping that I won't need any auto body work soon, but I know who will be my first call if I do!

Pulled my front bumper out on a snow bank and took the car into Reliable on a friend's…read morerecommendation. They were slammed, but Curtis still got one of his guys to come out and do an on-the-spot repair. I understand why they have the great reviews that they do and will be back, plus recommending them to friends. Thank you!

From the owner: Based in Courtenay, CSN Reliable Auto Body Ltd offers a full range of auto collision repairs and…read moregeneral auto body work. We are a fully accredited shop as well as a licensed Government Vehicle Inspection Facility. For honest repairs you can count on, visit our garage, located on the corner of Cumberland Road and McPhee Avenue.

First class through the entire repair process. love that they give you daily text updates and they…read moreeven stayed late so I could pick up my truck before the long weekend. Truck looks great again!

MASSIVE RAVE TO CRAFTSMAN COLLISION!! Nanette was…read moreexceptional through the whole process!! Helping me juggle car rentals and courtesy cars and my insurance claim and showing such amazing care and attention the entire way! Shane was also wonderful at keeping me informed and even went above and beyond to help fix an issue outside of my claim. I will be a Craftsman customer for life and although I hope to not need them again soon, lol, I want everyone to know about my phenomenal experience with them So happy to have my RAV4 back in perfect condition again

Nick was very easy to deal with. The repairs were done well on a timely basis. The coordination…read morewith the rental car company was flawless. Great experience.

The customer service of this shop leaves a lot to be desired. As for the workmanship, I could not…read morecomment and would not want to wait and see if the quality matched the customer service. Grade F

I moved to Nanoose Bay from Alberta and needed to get a rock chip fixed in my windshield in order…read moreto pass the BC vehicle inspection. Went to Terminal Body Shop and they filled it and didn't charge me anything. Really friendly and helpful. Geoff

From the owner: CARSTAR is a network of independently owned and locally operated collision repair facilities across…read moreCanada, providing expert auto body repair, paint refinishing, dent removal, accident damage restoration, and more services. Backed by the Driven Brands Collision Group, CARSTAR delivers OEM-certified repairs for all makes and models, including luxury and electric vehicles. Working with all insurance providers, CARSTAR helps simplify the repair process while delivering safe, high-quality repairs and outstanding customer service in communities across every Canadian province.

I had a very bad experience here. I brought my truck in to have an ICBC rear end claim done along…read morewith a few jobs. They had my vehicle for a very long time, implied everything was being worked on, in the end only did the ICBC claim, didn't do the other work I asked for and worst of all, returned my truck with damage to the side that wasn't there when I brought it in. I was told I'd get a call to bring it back to have the damage they caused fixed. It's been three weeks and I haven't heard anything from them.

I took my vehicle to Valley Collision for repairs on September 15th and I was told that the work…read morewould require 3 to 4 days. A section of my insurance coverage included a rental vehicle, which I took possession of on September 15th. On September 26 I phoned Valley Collision to ask when the repairs would be completed and was told Oct 4 or 5. I was finally called on October 10th to tell me that the repairs were complete and I could go and get my vehicle, which I did on October 11th also returning the rental vehicle at that time. A couple of days later I received a call from the car rental company asking for $500 some odd dollars for the extended portion of the rental term which they said was not covered by my insurance. Making a long story short, my insurance covered for only $500 for a rental vehicle in the event of a crash, of which I was unaware (my fault). Neither the Insurance company, Valley Collision , nor the car rental company would offer any recourse for me, and I am stuck with paying an extra $500 with which I was blindsided. Nobody informed me that my rental term was running out. I was given no warnings,but because Valley Collision took 23 days instead of 3 or 4, I am left with a huge rental vehicle bill. I think I just fell through the cracks and nobody will take responsibility for my loss. In future if it happens again, I'll make sure to go to a collision repair facility that offers a free courtesy vehicle!

Amazing a generous service from shaun. He helped me out with a quick repair of my boyfriends Nissan…read morevan. So helpful and honest, really appreciated having his assistance that day. 100% would go back there to support this business.

Ian is a perfectionist, he has done many small jobs for me: pulling out small dents, paint touch…read moreups, removing scratches etc. He also has many great humanly qualities

So impressed with Ian. We took the car to 4 places. 1 needed to full replace the entire bumper of…read morethe Jag - many thousands. The other 2 said they could do it but would have to leave the concave part of the bumper details with a scratch as it isn't possible to blend through that section. Ian looked at it said - I can blend that - it'll look great. Ian nailed it! It looks pretty much new. Great service, great price, super personable and outstanding workmanship. Ian is a craftsman. You need to have a lot of trust in someone to paint a $90k vehicle. I trust Ian. Thank you