personal customer service was amazing! having products we need available that we don't have to…read morepurchase is such a nice plus! being able to use email and then talk with a person! this is top tier staff as well, asked questions and made pick up time amazing!

Front desk staff are consistently friendly and helpful, which I appreciate. Unfortunately, the…read moreexperience with the team loading equipment was a completely different story. I rented an aerator and mentioned that I had never used one before. The staff did take a moment to explain how it works, which was helpful. I also asked at the front desk whether I should use a trailer to transport it, and was told it shouldn't be necessary since they could load it into my truck using their ramp. Three employees loaded the aerator into the bed of my truck (with a canopy), rolled it in, and we closed the tailgate. As I was slowly pulling out to get onto Highway 99, the machine rolled forward, breaking through the canopy glass and shattering the rear window of my truck. What's most frustrating is that no one mentioned that the aerator can freely roll or that it needs to be secured during transport. For someone who has never used this type of equipment, that's critical information. When I returned to the store, I was told, "it has wheels and it'll move," which came across as dismissive. The owner pointed to a sign stating they are not responsible for damage during loading. While I understand liability policies, this situation could have easily been prevented with a simple warning or basic guidance. I've been a long-time customer and regularly rent equipment here, which makes this especially disappointing. I expect better communication and care, especially when safety and potential damage are involved.

Needed an articulated aerial lift to repair some siding on my house 30' above ground and was…read morecertainly glad I got one from Shoreline Aurora Rents instead of one of the larger national rental centers. Reserving and paying for the lift was easy online and I received a friendly follow-up call from Craig confirming the reservation shortly after. Delivery day of was on time as scheduled by personable Andy and away we went about our project with a clean, recent model diesel 34' Genie Lift. The lift periodically struggled to swing left/right at times so I called the shop and they had both Andy and Curt out to check on its operation on consecutive days. Rather doubtful I could've gotten such quick, personable attention from any of the larger chains. I've worked in commercial/industrial building construction for 35+ years and getting an equipment mechanic on site to service their leased equipment/machinery is often a hit or miss ordeal. Won't hesitate to rent equipment locally again from Aurora Rents. Thanks Craig, Andy, Curt and others for your help in getting our projects accomplished this week.

I have been renting from Aurora rents for almost 20 years and they are hands down the best customer…read moreservice price and convenience. I cannot say enough about how helpful the staff is whether it's finding what you need or safely loading.

Very strict on the way they want their equipment handled and the times/dates you should drop…read moreoff/pickup. We rented a couple of King and Queen/Throne chairs for our wedding and asked for specifically the purple ones as it fit our theme. They do have green ones available as well. It fit exactly the description and pictures online. Make sure you communicate who will pick them up ahead of time, otherwise it will not be handed over. Returning though, according to our designated people, was an easy process. Just a drop off, inspection, and done.

Thanks Make-A-Scene! Easy to contact & work with and had excellent communication. The delivery was…read moreon time, the props were as advertised and the return went smoothly. Thanks Lisa!

Heart and Soul is an absolute MUST if you live on or come to visit Bainbridge Island. Owned by one…read moreof the most creative people I know, this place has SO MUCH to offer! There are so many options if you want to come create a ceramic piece of art. Adults and kids will both have a blast with all the options they have to offer. Karey (the shop owner) is also incredibly thoughtful with all of the art options she has to offer in the store. So if ceramics aren't your thing, you can always try glass fusing, mosaics, etc. In addition to daily drop in offerings, Karey provides exciting camps for kiddos (both during summer and the school year), with an extensive offering of art options. There are plenty of kid nights planned throughout the year, which my daughter (age 7) LOVES attending! I have also had two birthday parties at Heart and Soul, and Karey worked with me thoughtfully to curate experiences that my children were beyond excited for. You won't want to miss a visit to Heart and Soul for an afternoon or evening of fun!

We had a lovely time painting ceramics at this little shop. It's very relaxed and there are many…read moreoptions for simple projects. It's fantastic for kids and there is also a tank with an axolotl for them to look at. The pieces were fired pretty quickly too, compared to other ceramics experiences that we've had.

this was my first time here, my boyfriend and i were playing with our dog by the water and i walked…read morein with a bathing suit top and shorts, nothing too crazy. before i was welcomed in, the older lady immediately goes "this is a restaurant, you need to have a shirt on." I was taken back by the attitude and delivery as it's not a restaurant but a GENERAL STORE. So i said back, "looks more like a store" and she goes "EXCUSE ME??? thought i heard something." i was baffled. i couldn't help but laugh because of the audacity. I should've just walked out right there and taken my service elsewhere because for the mediocre sandwiches we got and spent over $20 for, wasn't worth it at allllllll. Just go anywhere else, no one should be greeted that way and embarrassed in front of other people. do better.

The apple crisp and pear preserves were delicious. However the zucchini potato soup and the…read moreminestrone soup has so much pepper in it that it was all I could taste and it burned my mouth and lips otherwise the minestrone would have been probably pretty good .

Excellent! TC provided the heating for my recent family reunion. They were on time and had our…read morevenue warm and cozy by start time. Easy to get ahold of and met all my requests. Definitely would recommend!

I am SO happy I went with Tony's Jump. It was so easy, a quick call and text, delivered right to us…read moreand set up in 15 mins. The bouncy house was clean and well taken care of. I've seen a lot that are raggedy looking lately - strings hanging off, faded colors and patches. But Tony's was pristine. I was super behind on planning this year and only had about a week to lock this down. I called Tony while out of the house so I couldn't measure my yard for him to recommend a bouncy house that would fit according to specs. He told me he was in our area for another birthday that day and would drive by our house to measure for me. He did just that and we got an amazing house that the kids absolutely loved. It was the hit of the party. We did it in our front yard too so a ton of kids and parents stopped by to ask about it! I will absolutely book with them again and recommend them to all my friends. Thank you Tony!!

If you're thinking about renting a bouncy castle for your kid's event and considering using Tony,…read moreDO IT! Excellent value, great communication, prompt arrival and set-up - just all around a great experience that took minimal stress on my part and made my kid's birthday amazing. Thanks so much!

Had the pleasure with working with them for a styled shoot and they were amazing. Beautiful rental…read moreitems and excellent service. They were very accomodating and flexible. Love everything about this team. Thank you for helping SWAY Event's first styled shoot.