Very professional and friendly staff. The bank lobby is very comfortable and inviting. We reached…read moreout to the bank when we decided to buy a home in the area. The process was easy and managed competely by email and phone calls. Coming in for closing was like visiting with friends, where we easily set up new accounts for savings and checking. It was definitely a full-service experience! I wish the ATM network was more robust in the Upper Peninsula. They've added video teller machines that are readily accessible on evenings and weekends. I'm encouraged that UP State Bank is a steadily growing business and look forward to many years of service.

Excellent service, very friendly staff and many options for your money. Missy took great care of us…read moreas she set up our accounts, our online access and the ATM cards. I've never opened an account and had the ATM card in hand at the end of the appointment! The Negaunee branch is undergoing renovation inside and out. We're excited to see the changes that are coming our way. It's already such a convenient location, looking forward to being a long-term customer! Kudos to Missy for helping us get underway!!

my master card and membership were closed without notice leaving my veterans disability with no…read moreaccount to go to until i could set up with a account. Now i'm worried about my mortgage (always paid on time.) I've spent up to 26 minutes on hold waiting for customer service having to listen to non-stop ads, promos ad nauseum.

This is the best financial institution I have ever dealt with. The employees always go above and…read morebeyond in helping, and they were really kind and supportive in helping my college student get her financial footing.

Worst customer service skills ever!!! At least I can give them 5 stars for being…read moreconsistent...consistently rude EVERY SINGLE TIME I CALL. I live out of state and recently had to gather information regarding my account and every person who assisted me via phone was just down right wretched. No thorough explanations, no chipper voice or greeting, completed the absolute minimum required and literally hung up prematurely...WITHOUT a closing remark. Ever teller I spoke to had a monotone depressed robot like voice. Ugh...hoping I won't have to deal with them much longer.

The cat is out of the bag! Smokin'Hubster and I are relocating and Central UP Insurance Agency is…read moremaking all of the details fall into place. We researched so many agencies over the Internet. As soon as we found the Central UP Insurance Agency, we stopped looking. We knew they could cover our new home and auto coverage policies. I can tell you how wonderful they are, but see for yourself: Real people on the phone! Up to the moment email Q/A and updates! Direct information with details and next steps! These are the hallmarks of great customer service AND confidence that you made the right decision. Any and all future insurance needs will start here; no need to wonder or hesitate. We are looking forward to a long relationship with this local company AND new neighbor!

This is the best company for insurance! I have used the Elder Agency in Marquette for years on my…read morecar and home. Agents are great, service is outstanding, and insurance is the best. These people go out of their way to help you. You will never find a better company to deal with. Call them and then enjoy...your insurance needs are taken care of. Melody

Jill and her staff are always super nice and professional.. very helpful if there is ever an issue…read moreand will help resolve issue in a timely manner and they find you the best pricing for your needs It is a pleasure to have them as my insurance team

Appointment with Andrew. He clearly and patiently answered all our questions. We didn't feel rushed…read morein any way. He was polite and friendly. Andrew is an asset to State Farm. I will ask to speak to him for future questions.

Not the sharpest folks and more expensive than the same online policy. We have 3 cars, boats, atv,…read morehouse and a cabin. Moved here last month and wanted to help local despite higher prices than one can acquire online. They are friendly but in my opinion lack some serious knowledge. I Never write reviews but after waiting over a week for a call back, we decided to go somewhere else in town. Retired with a bunch of "toys" is expensive when it comes to insurance and after a week i felt that my 7 policies didn't matter to these folks. The lady on the phone needs to talk much, much less and listen much more.

Great company to work with. Friendly staff that goes out of their way to make things work. Very…read moreinvolved with the community. Would recommend to anyone that wants good coverage with personalized service.

Great company to work with. I like how they continually review your policy to make sure that you…read moreare fully covered and getting the best value.