Dr never explained nothing, just cut and cut. No care instructions given for surgery.. No bedside…read moremanner whatsoever.. I would never go back there or trust any doctors there performing any surgeries.. place reminded me of primitive back door institute...got there at 1pm appointment was 1:30 left at 4:45 waiting room packed with nowhere to sit, overbooked for supposedly two doctors.

This place used to be pretty good and I'd recommend them to people frequently. Yeah, there were a…read morecouple of girls that worked the front office/desk that were less than professional but overall the experience was always solid. At some point they switched to this new online/chat-based appointment booking system called "Klara" and ever since getting an appointment has been next to impossible. They no longer seem to answer the phones and you are essentially forced into using the new system. You are told someone will call you shortly, but that never happens. The other fun thing about this system is that it literally tells you when your message has been received and read, which means you're absolutely aware of the fact that you have been frequently "left on read" when trying to make an appointment...for DAYS. I guess if I was trying to make an appointment for something cosmetic there would be no real sense of urgency required, but as someone with a strong familial history of skin cancer, this feels pretty bad. Also worth noting that this place is out of network for me but I chose to pay more to be seen here in the past because I was so happy with the medical treatment I received. No longer. I'll be getting a referral from my PCP and just pay my 20 dollar copay for my treatments and procedures now.

Never much of a wait ! Great service from front office as well as back ! Clean and the Dr Steven L…read moreis so kind ! Lots of knowledge, always goes over results explains everything and provides printout . I really appreciate the service . I been to lots of Dermatology offices since I was a kid . He provides outstanding service !

Everybody working there is very nice and is glad to help you. I'm glad we have them for our skin…read moreproblems.

If you are looking for the BEST Botox & Fillers in town Jason is the guy! He and his staff are…read moreextremely helpful and friendly... I wouldn't go anywhere else

I agree with everyone here. Dr.Roddick is amazing no matter what he does, and I am hooked as well!read more

Best dermatology office in Fresno! 11/10 My third time…read morecoming in. All three visits were extremely fast to see a specialist and they fixed my skin tag and small mole removals on the spot! Never been more happier with my appearance afterwards! Hats off to Michelle and the ladies at the reception who all had lovely smiles and smooth process! Thanks Macias!

Been coming here for a while, always long wait times. I had scheduled an appointment and left work…read moreearly but when I arrived they had a sign on door "all appointments canceled due to power outage". No text or call to notify me. I then assumed they would call to reschedule but 4-5 months later no call from them. So i decided to call and reschedule my appointment. They said they are booked 2-3 weeks out for a 4:00 appointment. I said I am flexible this entire week (summer) and if I can be put on the wait list for cancellation. They said "No" I have to have a current appointment to be put on wait list. Making appointments should be easy and convenient for long term customers.

Loved my experience under the care of Dr. Stevens and his skilled team! He listened, was…read moreextremely thorough and pre to post op care was simply exceptional. I stayed overnight in the surgical center with 2-3 nurses looking after my every need. I wanted a natural result, and have been more than pleased with a boost in self confidence as well as great reactions from others. Just fantastic!!

He is gentle, I can't feel the needle when he injects it for Botox or fillers I never feel any…read morepain. I would reckon him to anyone. Definitely 5* or more.

I've been seeing Dr. Dehesa for about two years and followed him from his previous practice because…read moreI trusted his care. His new office is beautiful, clean, and welcoming, and every staff member I've interacted with has been friendly, professional, and efficient. Check-in is quick, scheduling has always been easy, and the entire office runs smoothly. Dr. Dehesa has one of the best bedside manners of any physician I've seen. He is warm, compassionate, takes the time to listen, and never makes me feel rushed. He's also helped me manage a recurring skin condition and my long-term skincare needs. Because Dr. Dehesa is so popular, appointments with him can book well in advance, but I've also seen his physician assistant, Dave, who is excellent. He stitched my forehead after my basal cell removal at the previous practice and recently got me in quickly for a new area of concern. He has a fantastic bedside manner, listened carefully to my concerns without dismissing them, and clearly explained what he was seeing along with my options. As someone with a personal and family history of skin cancer, I've learned it's important to advocate for any spots that concern me, and Dr. Dehesa has always been receptive to those conversations. If you're at higher risk like I am, don't hesitate to speak up about anything that worries you. Overall, I highly recommend this practice. The care, kindness, and professionalism from Dr. Dehesa, Dave, and the entire staff there is unfortunately not something that I think is common with Doctor offices any longer. Because of this, I'm happy to recommend them to friends and family!

Came in for a few concerns with hair and skin.. Sheila the PA was efficient, down to earth,…read morepatient, informative and overall great professional woman with a calming vibe.. the place is new.. its clean, the medical assistants were pleasant as well as front office staff.. hoping it stays this way

Have had nothing but problems since coming here in January or 2023. Originally came for eczema…read moretreatment and after my first visit the doctor "forgot" to send my prescription in and I was completely forgotten for 4 months until my eczema flared up so severely I had to contact them again and ask them to fill it! I went in again in June of 23 and was seen by a PA, Shawn, who was very nice and helped me get started with Dupixent's QuickStart program, as well as an emergency sample to help calm my skin. However, 3 months later I was dropped for some unknown when I moved from Visalia to Exeter even though there had been no change in my insurance. In addition to this I was also unable to fill my normal acne prescriptions as well. I was told the person originally running it moved so that patient volumes had increased and Shawn couldn't see me, no big deal. When asked if they could simply refill my prescriptions over the phone I was told I had to come in (even though I was already approved for the Dupixent in Nov) so instead I booked another appt with Dr. Lutzker who happened to be the next available. I left work early and when I showed up for my appointment I was informed he had left for the day and that the staff forgot to call me and inform me-thanks! Not only did I have to take off work, drive from Exeter to Visalia, but now I had to do it a second time because they forgot to call me?! Fast forward to my appt with Dr. Lutzker. He was incredibly rude and did not once let me speak or inform him of my problems or concerns. It was so bad that even his assistant apologized when he left the room. Not only did he completely disregard my request to fill my prescriptions, but he sent me home with 7 new ones! Why? Why is that necessary when 1) I already informed him I had tried them and they didn't work and 2) I JUST wanted a refill!!! I was told to come back in two weeks and if it didn't work I could have an emergency kenalog shot even though "it is incredibly bad for women." Then why prescribe it to a woman?! Having already received one from a previous doctor at another practice, I had no interest and instead asked for a sample of the dupixent, since I had received one at Luxe prior to getting approved for the medication from my insurance. I was told no. Fast forward to my next appointment with Dr. Lutzker again, and I was informed that I was approved of my prescription back in November, "and why didn't I say so?" I DID! He had just interrupted me so many times I couldn't actually say it! But at least I could finally get some relief and get my shot I knew that worked-or so I thought. So it was sent in to Walgreens for pick up. I drive there to pick up and was informed it was not sent. I called the office and they informed me that they would send it right over so again, I drive across town to Walgreens the next day because it's the only pharmacy that carries it but again, nothing. After going back and forth with them, I was finally put into contact with Devan, their patient coordinator. At this point I feel as though she knows exactly who I am because I have called with so many problems regarding my prescription during the first time when I was trying to get approved. I last spoke to her two months ago and she assured me she would take care of everything and help me get the treatment I need. Since then I have not heard a word. At this point I give up and am going to seek care somewhere else. I work for the state and have the best PPO plan they offer, my insurance is not the problem, this office is. Hopefully they can get their act together soon, a patient shouldn't have to beg for treatment! Posting this review so others can save their time and money and find providers who actually care about their patients.

I was a new patient dealing with pretty bad psoriasis. I went to LUX two times. Both times I was…read moretreated by a Physician's Assistant. Never saw a doctor. I won't go back.