I retired from the Army in 1997. I served in Airborne Special Operations for many of those years…read more On one airborne mission my parachute didn't open and I hit the ground REALLY hard. Needless to say I survived, but I suffer today with pain from the injuries I got from that mission. The medical staff at Roudebush veterans hospital are helpful and do their best to alleviate my pain. Over the years I've gotten better, but I've realized I won't completely recover. You learn to live with that. I volunteered to do the hard stuff and I had a blast doing it. It just happened to bite back, but I'd give anything to be young again so I could do it all over. My hip incurred some long term damage from the parachute accident, so I recently had it replaced. The hospital staff was great and not only prepared me for surgery, but gave outstanding care during the recovery period. The physical therapist gave me helpful exercises to accelerate my recovery and it worked perfectly. The whole process was exceptional. Just FYI.....parking is a scarce commodity there, but eventually you'll find spot. It's always nice to encounter other veterans while there. Their encouragement always helps.

I have had repeated issues with getting help for pain management at this VA. The Dr filling in for…read moremy PCP actually refused to prescribe what the pain clinic recommended and said I have to wait til my pcp returns in several weeks. I talked to every department i could think of and almost everyone says i need help, but nobody actually helps. I have heard "learn how to live with it" "I will not help you" and "thats for X department" and then i get kicked back and forth with nobody doing their job and helping me. I now have the crisis line on speed dial because of this ordeal. Only a very few people have taken the time to try to help me come up with solutions. I would advise having a pcp outside of the VA so you have someone you can reply on in case this happens to you.

This place gives very quality care, I would highly recommend coming here (if you need to)…read more Staff is very professional and top notch, they give amazing care and attention.

Mental Health is very important and must be taken seriously. Please don't go here if you have any…read moremental health issues or concerns because you will not be taken seriously. You will get laughed at and dogged out for getting help. Dr. Michelle Bryant treats mental health as a joke especially for black men! Highly recommend somewhere else.

For medical expertise/surgery, they are the best. I don't agree with them politically, nor will I…read moretake their advice on vaccines/shots because they are part of the system. Nevertheless, if you need a surgical intervention, they can't be beat.

This would have been a at least a 4 star review, but then there was the follow-up call this…read moremorning. I have stage 4 cancer which has resulted in crippling back pain. Two days ago, I had the first set of spinal injections. It took four months to get on their schedule, which is absurd to begin with. Although IUH has all of my current info (including insurance... I was just in their hell hole that they call an emergency room the day before) I received non-stop automated calls from the billing office to "please wait while we connect you to someone to help." That someone never picked up. After waiting on hold three times for more than 10 minutes, I left a message for them to stop calling. At the Surgery Center, everyone was kind and efficient. I was in and out within about an hour and a half. So, kudos there. This morning, I received a follow-up call from the Surgery Center. If you're familiar with IUH, they only care about what your pain level is on a scale from 1-10. Well, I couldn't answer that question because I'm not experiencing pain exactly, but rather the feeling best described as a low voltage electrical charge in the area of the injections. Being on chemo for nearly five years, at times, my mind isn't very clear and have some difficulty expressing myself. The follow-up call lasted exactly 4 minutes and 20 seconds. Before the line was disconnected, I heard the woman say to her coworker, "That was a long winded call!" WOW, REALLY?! So sorry to have been a bother to you, lady. My spouse was sitting next to me and heard it as well. I immediately called back and told her (I didn't catch her mush-mouth name) that I heard what she said. After a long pause, she lied and said she wasn't referring to me. Once she realized she was caught in her lie, she started throwing out apologies. I don't take apologies from liars and hung up on her. I left a message on the main line (which is only a recording) stayinyg that I wanted to talk to the director. We'll see if that happens. I also sent a message to IUH through the patient portal. I received an automated email stating that someone from the appropriate area would call. We'll see if that happens, too. From my experience over the past two years (aside from PT and my GI) IUH is the absolute worst. I would probably fall off my chair if I came across a doctor that actually cared or had any empathy. The same is true with most of the nurses. The following BS is from the Senate Street Surgery Center: "Your successful outcome is always our goal. You will be supported by expert staff and the highest standards of quality and safety." What a joke!

Dr. Miller and her NP Kelly are great, however over the past year they have had a new staff member…read moreher name is Brittney and she is extremely RUDE, to the point where I couldn't take it anymore, I know 2 other people that stopped going there due to her rudeness, I didn't judge until I discovered it myself. Once I seen that it was personal when I called in about an important medication and she answered the phone and didn't do what she said as far as calling it in, it took for me to email them to get it resolved almost 2 weeks later. However moral of my review the staff member named Brittany is very rude and I'm surprised that they are allowing her to be that way in their establishment.

No paper in the EKG machine after getting undressed and hooked up to it. Dr. made a special…read morearrangement through her nurse to see me at a time not usually scheduled. When it came time for my appointment the front desk receptionist rudely said that I could not come in at that time. Not at all bothering to check with Dr or nurse ...cut me off several times and talked over me as if I was 2 years old. So I told her to cancel the appointment. So, Someone from the center called me back later that day but I missed the call, and when I did a follow up call, the front office lady had no notes and made up that it was to bring my meds. I never have to because they have a list already. This place they will make up stuff to tell you just to get you out of their hair. They are unprofessional, rude, incompetent and clue-less. Which is too bad because the Dr. is patient but her office staff is arrogant and unbearable. I will never return. The customer service is ridiculous. It is usually anyway, but somehow has gotten worse!

To Whom It Make Concern: MD Medical Solutions is the best…read moremedical billing and collections company in the nation. They always work closely with their clients patients to receive and come to the best solution to resolve all patients account problems that may occur. Thank you! Sincerely, Dr. W. Brown, MD

MD Medical Solutions is the best medical billing and collection company around. They don't never…read morecharge you more money to their clients patients past due accounts and they work with you on a monthly payment arrangement that you can afford, and they're very professional. Please give them a call today. Thank you!

I have had physical therapy at the 5757 Decatur location for the past 8 weeks. The office staff is…read morefriendly and helpful. I mostly interacted with my PT therapist during my time at this location and he was phenomenal. Robert Cash always always has a positive attitude. He will make you feel extremely comfortable from day one. He will converse with you during your session. No quiet awkwardness during your time together. I've had physical therapy in the past at other locations and Scott by far is memorable. I almost hate that my time there is almost over.

Tink is the best nurse in the building. Ask for her! She did her job good and took very good care…read moreof me. Thank you.

I have been a patient with Community Health Network for 5 years and have noticed that they often…read moreattempt to pad their billing by providing unnessary care or misrepresenting what care is provided. My most recent wellness visit is a perfect example of this. I went to my primary care physician for my annual wellness visit. The nurse took my vitals and gave me a flu shot. My doctor brought up 2 issues during this visit. The first - insomnia - is no longer an issue, and I informed my doctor of this immediately after she asked about it. The second - high cholesterol - was just briefly mentioned by my doctor since she did not have my lab results at the time. Again, my doctor brought up these issues and the extent of "care" I received was just her asking a question. I was billed for an "office visit" and the codes submitted to my insurance indicated the additional charges were related to diagnosis/care related to insomnia and high cholesterol. This isn't the first time something like this has happened but it will certainly be the last.

Ever since Governor Braun made the ill-informed pronouncement that he would eliminate ALL major…read moreIndy hospital networks' nonprofit status in two years if they did not bring costs down to rural networks' costs (WHAT? Rural networks are starved for talent, equipment, and resources!!), Community Network has been a mess. They stopped communicating, allowed nearly a month to pass before letting me know my doctor had quit, and sent a no-reply message to offer two alternatives, one of which was a doctor I had quit after one visit. I knew I would likely need to leave them once they announced a two-stage confirmation process just to log in to my chart. With just my phone and no computer, I could not comply with their requirement. So, how am I to reply to the automated appointments for services that I had not asked for, nor expected? With primaries leaving Indy networks, available alternatives who are accepting new patients are few and far between. (Governor Braun should stick to systems he actually understands!) T. L. Ramaker, Indy

Staff was nice and helpful, this was a new doctor for us, they were able to get us in quickly and…read moreexplained what was going on very well, the only issue was they were short staffed in there lab and not able to take labs same day, I guess the staffing issues are everywhere. But overall, we were really happy with this location.

Darla Barry was the midwife that attended to my wife and he prenatal care. Darla is excellent in…read morethe care of her patients. In truth Mrs. F considers Darla more a friend who just so happens to have lots of specialized knowledge regards babies and their mamas! If you are looking for a natural birth experience Mrs F and I would highly encourage you to visit Darla-she's receptive to and encourages you to have a birth plan. We absolutely love Darla Barry-can she be out primary care provider? The office itself might surprise you. The phones seem always to be a little bit busy and sometimes you are on hold a while. But everyone is kind and caring. Sometimes the wait to be seen can be a few minutes longer than you might wish but I promise you that it's worth the cost. Stick with it! We switched from IU north because we wanted a more natural birth experience and we wanted a prenatal and medical team that could fully get behind those choices. Check it out-ask for Darla you won't be disappointed!