Where to even begin... I thought that I had major issues with IU Health when I used to go to them…read morefor PCP services and then I experienced the hell that is St. Vincent. With my insurance, I'm given a free annual preventative wellness exam. This means that anything that is preventative in nature (i.e. you don't have anything but want to prevent anything from happening; vaccinations, vitals, etc.) is all included and my insurance pays for 100% of it. With this in mind, I went ahead and scheduled an appointment for a PCP. Before I get into that hot mess, I'll include that they give you ONE NUMBER for literally everything. That one number is somehow supposed to get you to billing, your PCP office, scheduling an appointment, and anything else. Their phone system is horrible and insanely challenging to use. I scheduled an appointment for preventative care. During my appointment, my doctor advised I get some vaccinations even though I've already had them and also assumed my sexual orientation and personal life without asking any questions based on her assumption of my sexual orientation. She advised that I also get an HIV test, even though I expressed that I had the opposite issue. She also pressured me to get the flu shot when I told her that I didn't want one and made me feel bad about it. She advised that I go to the lab and get lab tests done for blood work (as per my request during the exam). She didn't tell me where it was, when I needed to go, what I was supposed to do, etc; I had to ask her everything. To make matters worse, I then get my bill and it's over 300x what I'm supposed to owe. I call my insurance and they acknowledge that they miscoded something so I called St. Vincent (somehow got to someone pressing random buttons on the call system). They told me everything was correct and that I was charged properly. I was annoyed, but I sucked it up and ate the cost. My PCP then referred me to a specialist within the network shortly after. I arrived and had to wait 45 minutes after my scheduled time. After waiting, I was then not even seen by the doctor, but rather a resident who was not even from this hospital. That stuff annoys me. I pay to see the doctor I schedule to see. Not only that, but I then get the bill and come to find out I've been incorrectly charged for something 3x more than what I owe. Again. I call the insurance, furious, and again, they tell me that they are going to directly call them and figure it out because they "need to get their act together." I also called St. Vincent to tell them. Finally, they admitted fault and that they incorrectly coded the specialist visit. I'm currently working on getting the preventative care appointment mess figured out. Regardless, I would never recommend coming to this network. Ever.

I've been a patient of the St. Vincent Primary Care Center for over ten (10) years and their…read moreservice as of the past year has been piss poor. I constantly have to fight with them concerning my prescriptions and my doctors appointments and the staff is incompetent, rude and just down right unprofessional. Don't trying calling. You NEVER get through and their website is nothing sort of a joke. I'm supposed to have seventy-two (72) hour turn-around on the website. REALLY. If I could afford better, I'd leave in a heartbeat. I am placing them on the news and they need to be investigated. I even had the heads of the hospital and the program get involved. This is ridiculous. Even the insurance companies have a hard time getting in contact with SVPCC.

Finding a doctor and a dentist in a new city where you don't know anyone - this was probably the…read moreworst thing about my move to Indy. I had a persistent cough and figured after 3 weeks it was time to see a doctor. St. Vincent's is close to my house so I called and asked who was 1) female and 2) had the earliest availability. I received an appointment with Dr. Szewczyk (don't ask me how to pronounce it, I have no idea. I think it's Sedgewick). The experience was great. I wasn't kept waiting long, and I really liked her energy from the minute she walked in the room. Since I was a new patient, she went over my medical history, did a quick checkup, and wrote me a prescription for my cough. Then she asked me "Is there anything else I can help you with?" Now, that's not something I've ever heard from a doctor before!!! She also suggested some ways I could manage some of my issues with minor changes to what I was currently doing, rather than suggesting yet ANOTHER prescription. Very satisfied.

Absolutely not useful doctor. When I tried to tell her all my symptoms, she cut me off and told me…read morethat for every single symptom I have to make a separate appointment..... every appointment is $320 that's what St.Vincent Medical Group charges ok? After 2 years of complaining and moaning from my pain she just ignored my symptoms all together. When I complained about numbness in hand and it was getting worse and worse she was checking my ears in early spring for flu symptoms. Told me that it's "chronic" I never had such symptoms before! On my last appointment she was late for 1 hour! Then she came in and told me "I have other patients" she didn't listen to me well and prescribed anti inflamatory pills and walked out! One of the worst doctors out there.

In my search for a new general physician, I was looking for a female doctor, near my location, and…read morethat would be a good fit for potentially a variety of doctors visits. Dr. Phillips was amazing in my first visit to her. I arrived early and was brought back to an exam room only a minute after sitting down in the waiting room! The service was so great, I had to finish filling out my initial paperwork at the end of my appointment. Dr. Phillips is extremely nice, very personable, and was a pleasure to speak with. It almost seemed like I had been going to her for years -- but it was my first appointment! The location is Broad Ripple is convenient and parking is hidden so it is not consumed by the craziness around Broad Ripple. The office staff was very helpful and extremely nice, I felt very welcome. I'm glad to know if I need a doctor I can turn to the St. Vincent Broad Ripple clinic and Dr. Phillips!

Dr. Phillips has an easy and comforting demeanor. I have only seen her a couple of times but she…read morewas very attentive at each visit. She also does Gyno visits so she is a one stop shop for us females! She seemed concerned about some bruising I had on my leg. She didnt brush it off, but dug into my family history to see if it could have been something serious. I had some testing done that ended up not being covered by insurance. Her staff worked very hard to get insurance to adjust the bill. In the end, after many many hours of hard work from her staff, and many many faxes later, I was able to get the bill dramatically reduced. I brought them flowers to show my gratitude. Its not every clinic that provides such quality of care! They all went the extra mile and that doesn't go unnoticed!

I have seen Dr. Kevin McNulty twice in the past 14 months at the Ascension St. Vincent Center for…read moreHealthy Aging. Dr. McNulty & the staff are awesome! The care and help I have received have been outstanding! Those two appointments are at the top of the list of doctor appointments I've experienced in my 75 years! Kudos & 5 stars plus! ******

Dr Kevin McNulty is absolutely amazing! Just when I had given up hope that anyone would give me the…read moreclear information and directness I needed to help me make the right decisions for my mother, along comes "Dr. Kevin"! He is compassionate and understanding, without being condescending or obsequious. He answered my direct questions with equally direct and detailed information that made me feel enlightened and capable of making the best choices. I cannot recommend him highly enough; to say he was a godsend is not an exaggeration! If I could give him more stars I would but then I know if his work with me and my family is any example, he has earned plenty of stars in his crown!

My husband and I were both feeling achy, with sore throats, earaches and chills. To make matters…read moreworse, it was Thanksgiving evening AND we aren't from in town (though I did grow up here). My husband located this urgent care center that was actually open until 9pm and was near 86th and Michigan Rd. We ran over. It is a small place on the north side of 86th St. Very clean and accommodating. Dr. Khan was patient and very thorough. He told us exactly what we had (strep) and why we had it. He explained what medication he was prescribing and why. He told us where to go to fill the prescription and said that if we were going to go directly to the pharmacy he would wait (past his 9pm closing time) to make sure that the pharmacy didn't need to call him because of the narcotics prescription (Tylenol with codeine). He said they would bill our insurance and on our way we went. He was maybe the best urgent care doc either of us has ever seen. Dr. Khan told us that he used to work at the urgent care in Nora but he left and opened up this place on his own. Looks like he has a second location on W. 10th St. as well. We would highly recommend this clinic.

I would love to give them 0 stars to be honest. I had a simple eye infection and was told I would…read morepay $75 only to receive a bill a week later for an additional $165. When I called to ask about it, Susan was very rude and condescending. She even laughed at me. On top of that, the Dr. misdiagnosed me and set me and my family into a panic. The Dr. had a student with him, he did not ask my permission first and then spent the entire time talking to his student. This isn't a doctor's office, this is horrible.

Tried to make an appointment with a lady over the phone and she told me that if I want any sort of…read moregynecology testing done, I'd have to go to primary care... which makes no sense. I told them the website says there are available gynecologists that are "accepting new patients." She then told me I STILL can't make an appointment unless I've had an annual with them (I haven't). I then told her the testing is sorta urgent, and she told me to go to urgent care then. Jeez. It's like they don't want my money or my business and tried to do everything possible to steer me away from the office.

I have been going to this office for several years and have always found them helpful and easy to…read morework with. I go here for primary care and OB/GYN services in the same building. The St. Vincent online portal is easy to use and there is plenty of parking. The office is located in downtown Broad Ripple. Dr. Sood and everyone else I have interacted with there have always been kind, helpful and understanding, no matter if I have a health concern to discuss or need to reschedule an appointment. I get pretty anxious about doctor's appointments and very queasy/lightheaded with blood work, etc. and the techs have been so patient and nice and helped make me as comfortable and distracted as possible which makes a huge difference for me. I would recommend this office to anyone, and even though I haven't lived in Broad Ripple for a few years, I have continued to use them!

I went to my family doctor, whom I adore, with physical complaints, including weight gain. He said…read moreI must be feeling lousy because of the weight gain, though my autoimmune numbers were up, and I should just try to lose some weight. It was a frustrating answer, since the inability to lose weight was part of the problem. My husband's coworker recommended Amy Nicley, NP, at Excell for Life, since they work on your health through dietary changes and supplements, so I made an appointment. Blood tests galore revealed major inflammation and an autioimmune issue, as well as a problem with my pancreas that prevents me from processing carbs (hence the rapid weight gain!). I never would have known that! While we're continuing to figure out my body's autoimmune issue, I'm already feeling so much better with the dietary changes and supplements we've implemented. I was having heartburn all day, every day, headaches every day---that's all gone! I have far more energy, too. And Amy won't stop looking for answers until my whole system is happy again---no shrugs and, "Let's wait it out," or, "I don't know what to tell you." She's excited to figure this out, like a detective with a thrilling case. I absolutely love that about her! The supplements are a bit pricey, but some are rather exotic compared to what I've taken before (the grocery store variety, you know), so I don't know if they'd be cheaper elsewhere. And there is a $97 out-of-pocket functional medicine fee for each visit (on top of what they bill insurance, I believe), which is a little different. But it's been worth every penny! A side note: many of the medical professionals here were patients here and experienced such great results they just HAD to make their way on staff. Truly, it's that great.

patient portal is impossible to understand or use . it is worthless!!!!!!!!!!!!!!!!!!!!!!!!!!read more

I have been a pt of Dr. Evans for many years. Her nurse Shameka is supportive and very attentive…read more I recently had a change of insurance coverage and left a voicemail for the office supervisor who also happens to be responsible for billing, SHELLY STURGIS. This individual did not identify herself and immediately asked for insurance details. She proceeds to cut me off and responds in a condescending and rude manner. She continued to cut me off before I could relay a full sentence and then - she disconnected the call after yelling (I AM WRITING THE BILL OFF). You should be ashamed of yourself for acting as an immature disgruntled "professional" or lack thereof. If you are having a bad day then stay home. Treat and speak to people with kindness or perhaps find a different profession!

I see Dr. Collins here, and I am very impressed with her. I can get in to see her in an emergency,…read moreand she has an emergency after hours number that she personally answers. I unfortunately know that from experience. Even in non-emergency situations, I never have to wait very long to get an appointment. I am most impressed, though, because when I started seeing Dr. Collins, I was incredibly sick, and had been for almost a year. I mean sick as in I couldn't work and just stayed home. She sent me to the best specialists in town, and she personally caught a thyroid problem. Between her and the specialists, they figured out I had a rare metabolic problem combined with a thyroid issue that was making me really sick. I am so thankful that they figured it out, because otherwise, I literally would have just stayed sick for months or years longer, unable to work or socialize on any meaningful level. I am now on my way to being fully recovered!

Dr. Arno is great. I came to her when I was having headaches, and I felt like she (and her nurse…read moreMarie) did a great job making me feel welcomed and listened to. Some docs spend 2 minutes with you, and you don't feel like they have addressed your concerns. However, I feel that Dr. Arno was really patient and asked me a lot of questions. I am very happy with the care that I receive here, and would recommend Dr. Arno to anyone looking for a new primary care physician.