This review is being left because of the incredible branch manager, Marja S. She is extraordinarily…read morehelpful. This credit union is very lucky to have her. She went above and beyond to help my mother with a problem today. Thank you so much. Please give this woman a raise.

Hilariously misguided and wrongheaded approach to customer service. I have a checking, savings, and…read morea car loan through this bank purely because of their interest rates. But I spend a couple extra minutes in their lobby, finishing up some financial transactions, and I was harassed by their staff about my presence in their bank ((as their customer!)) no one else was in the bank... And I was dressed entirely professionally, as I was on my way to the office. Probably will never visit them in person again and will move my loan and my checking as soon as possible.

I love this location. Super fast and attentive. I've never had a problem and since I come in daily…read moreoften they know me by name. I always look forward on coming in here

In late 2025 I moved from SE Portland to Canby, and I was really sad to lose the close access to my…read moreRivermark branch on Belmont, as I had long considered them a standout in the banking world. Probably an anomaly. But nope! I found the Happy Valley branch ( much closer to my new home) to be every bit as friendly, helpful, bend-over-backwards as the Belmont one. ​This must be a Rivermark trait, to hire people who smile and are competent and efficient. I initially opened accounts at a Canby-based credit union, but they treated me as an annoyance and no one ever smiled. If all you ever need is a kiosk and can do all your banking online, this probably isn't a big deal, but if you need to conduct business that involves face-to-face transactions such as power of attorney or notarization of documents, Rivermark is the gold standard of banks.

This keybank stands out as the BEST branch since the Lloyd Center branch closed. I have to use…read moreKeybank for commercial deposits for my employer, and having to go to the Broadway Branch was misery because it was always at least a 30 minute wait to get seen. The tellers were nice enough, but never enough of them and the manager couldn't be arsed to help out, even when there are 8 people waiting(seriously, that was my final time going to that branch), and I drove to one in a not great neighborhood, but I found people ready and able to help! The small line moved quickly and it seemed that everyone in there was stepping up to help clients. Everyone has been friendly and the parking is convenient. It's now my regular branch even though it's out of my way.

I'm confused as to how this location has one of the highest ratings as my experience was nothing…read moreclose to pleasant. Nu Mai did not even crack a smile until I was all the way at her counter and that appeared to be a struggle for her. After I explained to her what I needed she just pointed to a person in an office behind me and that was the end of our interaction.

Giselle is an incredible business account manager, who clearly leads by example. She is…read moreknowledgeable, approachable, and truly cares about providing excellent service to every member. Her leadership is reflected in the positive, welcoming atmosphere throughout the branch. Wylie and Clara are equally amazing. They are always friendly, patient, and efficient, taking the time to answer questions and ensure every transaction is handled accurately. They consistently go above and beyond to make members feel valued and appreciated.

I opened a Unitus account a little less than a year ago hoping to get away from big banks and…read moresupport something local. Unfortunately, I regret that decision. From the start, I've had nothing but issues with their fraud protection system. Every time I tried adding my debit card to Apple Wallet, my account froze and triggered a fraud alert. Then, after making a small purchase (under $6!) at a supermarket I visit all the time, the same thing happened again. Of course, these alerts always seemed to hit on weekends -- leaving me without access to my money until Monday. When I finally reached customer service, they offered no real help. I was told there was nothing they could do and that "Apple or the market" was causing the alerts -- which makes no sense, since I've never had this issue with any other bank. More recently, my direct deposit didn't post on the scheduled day. I went into the branch to let them know and asked that any overdraft fees be reversed since the deposit would arrive the next business day. Instead of helping, the assistant manager, Kay Birgul, was dismissive and rude. Her exact words were, "If you have more items that hit before your deposit, your employer will have to cover them." I've never requested a fee reversal before and didn't appreciate being treated like an inconvenience. To be fair, other staff at that branch have been kind and helpful in the past -- but this experience was enough to push me to close my account. I'm moving out of state soon anyway and will be switching to another bank. I'm sure there are plenty of local options with better customer service and fewer technical issues.

I had an excellent experience working with Oliver. He was highly professional and efficient. In…read moreaddition to his prompt communication, he provided very competitive pricing that met my needs. I am thoroughly satisfied with the level of service I received and highly recommend his expertise.

Oliver was so nice! We added homeowners to my car insurance, and he made the process easy. This was…read morea big load off mu day, and the rates are very good. I recommend this agent.

I bought several policies (home, auto, earthquake) from Kim Hanlon and really felt well taken care…read moreof during the whole process. Their rates are more than competitive and the coverage beat what I had before when working with a large national firm. Highly recommend Timmco.

I have been with Timmco for 35 plus years. Never remember being informed that they merged or…read morepurchased by Liberty Mutual. I have only filed a claim one time maybe 30 years ago. Maybe it is the new way for insurance, my local new rep shuffled me off to someone at Liberty Mutual. I have Safeco insurance? I don't like not having one person locally handling my claim from start to finish.

I spoke with Angie regarding cancelation of my car insurance policy today. She was extremely…read morehelpful, respectful and accommodating to my needs in full detail and easy to talk with. I went with another company because of personal finance issues. I truly appreciate and valued your company with coverage of my vehicle, renters.

I got my insurance here from Antonio for my Subaru and the process was smooth…read more I am really grateful they took the time to answer all my questions

We've been with Elliott Powell Baden & Baker for 10 years and we are very happy with their prompt…read moreservice and how they work with us. They help us stay in business. And we are satisfied with the company they put us with and the premium.

I had a problem with a local repair shop and was directed to Donna Jones as my regular agent, April…read morePreston wasn't available. Donna listened to my concern/complaint and immediately researched the names of the business owner and general manager. She contacted the general manager and obtained results that I was not able to achieve on my own. She was amazing. I've also had excellent service from my regular agent, April. Both of these women provide excellent customer service. April provides a yearly review of my policies and has helped me save money while still maintaining coverage levels. I feel fortunate to have found an agent (now 2) that I can trust.