I had dental work done last November, I had to pay cash as they couldn't verify my insurance…read morebecause it was Saturday. I was told they would submit claim and I would get money back once released from insurance. They finally submitted the claim six months later, in June, sun life has stated that they issued checks and because they checked box 37 and put their address in, the payment was going to the dentist instead of me. I still have no payment back from them. Very shady operation. My insurance stated is all they had to do was put send payment direct to member. So now I double paid since they apparently kept my money. I'm sure I'm annoying them with my calls but they are horrible at communication. Would never go back or recommend.

had an excellent experience at this practice. The staff was friendly, welcoming, and very…read moreprofessional from start to finish. They took the time to explain everything clearly and made sure I felt comfortable throughout my visit. The office is clean, well-organized, and has a calm, inviting atmosphere. I really appreciated how attentive and caring everyone was. I highly recommend this practice to anyone looking for top-notch service and quality care!

Dr. Demas and his team are highly professional and highly courteous, and it's been my wife's and my…read morepleasure to have them do the braces for both of our kids. One of the team even interrupted her Thanksgiving dinner to take care of an urgent and painful orthodontic emergency that one of my kids had gotten herself into. We felt terribly guilty over interrupting this young woman's family time, but we are highly grateful for her self-sacrifice. This is a mark of true class and distinction. You cannot go wrong entrusting Dr. Demas and his team. They will do their conscientious best, "crossing every t and dotting every i." No complaints from us!

After a really scary initial consultation with the orthodontist my son's dentist referred us to, we…read morewere referred to Team Demas here in Southington. The location is convenient, as it is in the same building as my optometrist. Parking is plentiful and off street, too. When you walk in, you will notice it is bright, spacious, modern, and devoid of the traditional smell of musty attic and latex that usually emanate the air of a dental office. The first thing you will notice is the friendly front desk staff. They are extremely friendly and helpful, and even though I forgot my son's initial paperwork, it was no hassle at all to get the extra paperwork. In the waiting room, there is plenty of room to get comfortable- there are lots of chairs, phone charging station complete with every charger imaginable, a TV, a coffee bar, magazines, and even a Team Demas monthly newsletter. The wait was a little lengthy, and there were quite a few patients in there, so I'm glad the waiting area makes the wait not so terrible. The consultation area was also very nice, we were taken back to a private office with a dentist chair and state of the art tools and software that were able to scan a 3d model of my child's mouth within a minute. It was crazy fast! The one thing that gave me issue is that after the consultation, I received a mixed message. I was informed my child would experience facial deformities and serious oral issues if not treated, yet his exam determined he would only qualify for our private, paid insurance, and that our public insurance determined there was no major need. I feel this was done in effort to get me to pay more out of pocket, as the private reimbursement rate is more than Medicaid's. They made the process seem so medically necessary, so it really boggles me that they would then turn around and say it isn't necessary enough, but still so necessary you must fork over $4,444.00. Overall, the office is nice and modern, and it does seem like a lovely place to get work done. All I have to say is beware if you have private plus public insurance, because it seems like they'd do anything to ensure you pay the most out of pocket.

Dr. C & "the girls" are the absolute BEST the day before my braces were to go on I received a…read morephone call from the doctor asking me if I had any questions that he could address which made me feel so comfortable before I even entered the office , Upon entering the office I must say it is impeccably immaculately clean the procedure room is beautiful all brand new and ultra modern Dr. C is an incredible doctor answers every question so that you understand The entire process going on he has made this experience so wonderful as I was very scared to have braces put on and now I love my teeth I highly recommend his services to anybody adult or child THANK YOU Dr.C & "the girls "

This place is very welcoming and like a family, they are understanding and patience with there…read moreclients. That are extremely kind and helpful. And I also get my braces on after having my pallet expander in for 7 months!!!!

Very friendly, clean office with amazing staff. They take time to explain things to my son who is…read moreapprehensive about the entire process. They do a great job of ensuring you have all of the information needed during and after the initial consult such as the cost of the procedure, how long it will take, etc. The office also does fun contests and promotions. This really helps so that it isn't such a drag to have to go to the orthodontist. Highly recommend this office for any and all of your orthodontic needs.

Dr. Menjivar is a great orthodontist. The patients that I have referred to her have always been…read morevery happy. The staff is very welcoming as well!

It used to be a great place, but it seems to go down hill. Waited for the Dr for over 45 min before…read morebeing seen. Every time my mom comes in the Dr pushes for implants and every time she has to tell him that she can't afford it and to stop asking. The waiting room has become less and less kid friendly. The equipment inside is outdated, old and needs to be refurbished. My mom left work early to come in and get a filling and when she made the appointment she specifically told them it was for a filling but the Dr saw her too late and she was told she would have to come back. So he just took a look and then said he didn't have time. So she wasted money for that appointment. So we go in for the second appointment and he's again about 30 min late. He then went on to verify she didn't eat for 3 hours prior, but she was never told that. The procedure continued and neither the Dr nor the assistant knew how to work the Nitrous oxide and had to call in another person. Tbh the Dr was kinda condescending as well. Idrk what happened cause this is wild.

This dental clinic has terrible service from both the medical and customer service staff. It has…read moreirregular policies that harm patients. I do not recommend it to anyone.

Our teenage son has been a patient of Dr.Ritoli for about 3yrs, maybe 4...and we have nothing but…read moresuperlatives for the entire team. Now it is time for the younger brother. At the very least, visit them for a consultation, you will not be disappointed. Dr.Ritoli is great and she has assembled an A+ team.

If you need an amazing orthodontist for yourself or your child, I highly recommend Dr. Ritoli in W…read more Hartford. She covers both myself and my son. She is incredibly patient and caring. And the attention to detail they give to each person amazes me. She went over options with me. Let me decide what worked best for my life. Got a balloon on my birthday and champagne, balloons and a song for getting my braces off. She also works with my son and keeps him engaged, listens to his concerns, and is very patient with him. Couldn't ask for a better family orthodontist.

Every interaction was amazing and the kids had a great time at the games in the office.read more

The game room is open so it definitely helps with the wait time!!Staff is so helpful and the…read morepayment plan makes it easier for the parents!!

I have changed my dentist to Dr. Buonanno. He is the best…read moredentist I have ever gone too. His expertise was evident from the first visit. The technology that he has invested in help him to produce work that exceeded my expectations. I am 75 years old and his kindness is greatly appreciated. His staff gives you the service that you always expect but hardly ever receive. If you want a new experience in the latest dentistry give he and his staff a try. I can assure you, you will not be disappointed. Patty Strazzulla, Town of Berlin Resident

From the owner: *C. Scott Buonanno DMD*Derrol Rudnick DMD*General and Cosmetic Dentistry *You Can Have the Smile…read moreYou've Always Wanted *New Parents Welcome *Emergencies Seen Promptly*Most Insurance Accepted

Awesome staff, super clean, fast, attentive, caring, and now I have a perfect smile…read more My experience with LCO was a great one. Having braces is certainly not a fun experience but everyone here made the experience much better. They were always willing to let me come in for quick changes and I never once got an attitude or eye-role for coming in multiple times a week for complaints. One time they even removed a few brackets because I was having a problem but they took almost an hour of their time to address the issue. I had a payment plan and it was an affordable way to have my orthodontic work done. I recommend them to anyone and actually recommended to a friend who is currently having her treatment done. My brother also goes here! Great practice with people that are genuine and kind and care about you and your smile.

great experience every visit.! the staff is wonderful and always so pleasant ! my son always looks…read moreforward to his appointments!