Autorent saved our vacation. We had a fall trip to South Carolina planned, rental reserved with the…read morecompany down the road back in April. Apparently a reservation wasn't good enough for them to hold the vehicle I needed. I called Autorent in a panic last minute for a vehicle that would seat 6 and have room for our luggage for two weeks. We were looking for an SUV when Rebecka at Autorent suggested a mini van as they are often overlooked. I guess you dont get style points in a mini van but at that point I didn't care. They had a Chrysler van with way more room than I was expecting and the price was way cheaper than what I was going to pay at the other rental place. The entire staff was very helpful when we arrived, the process took a total of 10 minutes and we were on the road. So glad we discovered Autorent and will be using them exclusively in the future.

I had a reservation at another rental agency but when I showed up they didn't have my car even…read morethought I reserved it over a month ago. So I tried Autorent. They were able to find me a rental which meet our needs. Everyone was very nice. Transaction was easy. Autorent you have gained a new customer.

Linda is awesome, planning a trip to Italy and she was great, excellent advice and guidance. Great…read moreideas, if you are traveling in the US or international I highly recommend them. My wife even loved her and she hates everyone.

I've been renting cars from this Avis location for many years. When my family come into town they…read moretoo rent from this location. His prices are always reasonable and the vehicles he provides are tasteful. I would highly recommend this Avis Car Rental location.

Not a 1 for the pick up place but the drop off. Dirty, looked like a hole in the wall, no…read morecertificates no pictures of happy customers, you know the magazine stuff. The staff or agent was unhelpful and unknolegable. So this is the shirt version. We broke down at a rest stop... we got a taxi...we got a car from avis..1 way..I contacted the drop off place explained my situation and ask several times what can I do, not once did the agent advice me that if the car was not back by 4:30 I would be charged for every hour. Mr agent man advised me that there is no drop box place closes at 6...that if car is not at drop off by closing I would be charged 90.$$$ or could rent vehicle for a day at 44/something so did go over options again provided by avis...advised mr.agent that I would be there before it closed I would figure a way After getting someone to pick up my child leave work early and get the car back by 5:15. I was told that I was going to be charge for an additional hour at 71.41 plus tax= 187.84...REALLY. do I look like a total nimrod? I would have rented the car for another day and would have been less aggregate. So mr agent tells me to ms barb who left at 5 and ms? Can't help but to call back. I have worked for customer services for 30 years and never would I advise an upset customer to call back.. Anyway never again until my tomorrow conversation..use Enterprise!

I have rented many cars from Enterprise. The past 4 times I rented I had issues. First, the one car…read moreI rented was full of bugs. The next one had a tire pressure sensor issue. Next time, I had to get an oil change for the vehicle. Nothing like taking time out of your day while on vacation and you have excursions set with specific times.. Lastly, the tire pressure gauge AND oil sensor light was on.I had to travel an hour to meet my wife and exchange cars out. I called twice and waited on line for 30 minutes each time before hanging up. As I'm posting this, I am still waiting for a response

I use to clean cars for Enterprise 20 years ago. Things have changed drastically. Things started…read moreoff strong with them picking me up on-time at the collision center. The young lady at enterprise explained the car wasn't clean and to give her a minute. They ran the car through the wash and was handed over with suds all over it. The inside smelled like marijuana/cigarettes. Took the car down the road and the steering wheel was getting ripped out of my hands due to the front end being out of alignment. Once I inspected the vehicle I discovered three different tires/tread/manufacturer on it. I'm sure this didn't help. They took the vehicle back with zero questions and put me into another vehicle. This vehicle doesn't have a shimmy and only one tire is a mix match. The inside side of the windshield is so filthy I had to clean it 3 times. The interior smells so bad like cigarettes I decided to deodorize and ozone the interior. The smell has prevailed. Enterprise needs to enforce the no smoking policy by charging these degenerates for smoking in the vehicle. To date I have never been in a clean/ well kept enterprise rental.

Billy was absolutely amazing!! Truly went above and beyond! The 5 stars go to him. I would subtract…read more1 star for the broken safety feature on my rental BMW (ability to play back the current speed limit), but I don't want to risk people thinking Billy only got 4 stars

Nightmare fuel... I rented the same vehicle from this particular Enterprise for two months (my…read morevehicle was being overhauled). Each week I would call in and add another week over the phone, and once a month I had to go down and do it in person. It was fine and most people there were pleasant. Toward the end of my final rental, it was set to expire in a 3-4 days. I started getting a series of rather insistent phone calls from a woman named Eden. I met her in the location once. She is very tall. She started giving me a rather hard time about my rental and flat-out demanded I bring it back. I didn't understand the request or the hostility and explained that there was still several days left on the rental, and that it would be brought back on the day agreed. She began to become borderline belligerent at this point, even though I explained that I had paid for the vehicle already, in advance, and had a 2-month history of renting the same vehicle. I asked to speak to the rather affable gentlemen who'd helped me with the rental several times before. She said he no longer worked there and then demanded I bring my rental back (again, 3 days early and I needed the vehicle). When I said I would bring it back the day it was due (and paid for) she threatened to report me and to have me listed as a "high risk" customer. I had to look that up to see what it meant. Per Google: [Being labeled a "high-risk" customer by a car rental agency means their risk management system has flagged you for an increased likelihood of financial loss, fraud, or policy violations. This categorization typically results in denied rentals, canceled reservations, or placement on internal "Do Not Rent" (DNR) lists.] That was insane. I spent thousands on my rental and returned the vehicle in perfect condition, but for some unknown she was threatening to do that? Someone like that should not be working in the service industry. Enterprise should be ashamed. I took my business elsewhere.

Unfair Fuel Charge Due to Delayed Fuel Gauge - Enterprise Warminster (Street Road)…read more Dear Enterprise Customer Care, I am writing to formally complain about an unfair fuel charge resulting from a vehicle issue during my recent rental from your Street Road location in Warminster, PA. I rented a Mazda CX-90, which I received with half a tank of fuel, per my rental agreement. After driving for three days, I used approximately one-quarter tank of fuel. Before returning the vehicle, I intentionally refueled the car to bring it back to half a tank, as required. To ensure accuracy, I turned the car on at the gas station to monitor the fuel gauge while refueling. The fuel pump automatically stopped while the gauge still appeared to be below the half-tank mark. After removing the pump and parking the car, the fuel gauge continued to rise. After approximately 4-5 minutes, the gauge indicated that the tank was full, not half. This delayed fuel gauge behavior caused me to pay for significantly more fuel than required, through no fault of my own. When I explained this situation to the Enterprise employee at return, I was told that: "It happens all the time, and we can't do anything about it." Enterprise disclaimed responsibility for the vehicle issue and placed full responsibility on me as the renter. While the employee did offer to contact Corporate, no immediate resolution was provided. I have been a loyal Enterprise customer for many years, but this experience was extremely disappointing. I believe it is unreasonable to hold customers financially responsible for known vehicle defects--especially when the customer made a good-faith effort to comply with the rental agreement. I am requesting: Reimbursement for the extra fuel cost caused by the inaccurate/delayed gauge A review of how fuel disputes related to vehicle malfunctions are handled Confirmation that customers will not be penalized for vehicle issues beyond their control Reply: Hi Stacy, Thank you for your prompt response. For your reference, I have outlined a timeline of the events below prior to proceeding with posting my review on Yelp: On April 30, I informed the local personnel of the issue at the time I returned the rental. On May 5, I followed up by phone to further discuss the matter with the local staff. After waiting an additional 2-3 days without resolution, I escalated the issue by contacting the corporate complaints department via email. I then allowed another week to pass without receiving a satisfactory response before considering posting my complaint publicly. Given the above timeline, I do not believe that contacting a general corporate email address will be effective at this stage. If possible, I would appreciate being directed to a specific individual or department with the authority to resolve this matter. Thank you again for your attention to this issue. I look forward to your assistance.

They charged my credit card for a rental that was supposed to be paid for through insurance by my…read moredealership. They never refunded the money and when I called 4 separate times they didn't do anything to help my cause. Here I am being charged interest with zero help on getting my money back. I finally call my dealership and they figured it out within 6 hours. I don't like leaving bad reviews but this was ridiculous.

i would not recommend purchasing used vechi from Hertz. A day prior to buying a SUV, I ran a…read more Carfax on the Jeep, and noticed the odometer had been flipped back. When I bought the attention of the matter to the sell representative he immediately disconnected our call. I then notified Hertz corporate office and unfortunately, no one contacted me back. Today, 2/30/2024, a supervisor contacted saying they removed the SUV from their inventory. Highly disappointed!

It's a terrible experience here. Too low efficiency, and the attitude is perfunctory.read more

Hertz knows there is an epidemic of car break-ins, but no only did they charge me over $1,200 for…read moremy two week rental, but the car window was broken and they want me to shell out the extra $300! The woman at the counter practically forced us to get extra services for the car...$150 toll charge? DO NOT USE HERTZ!!!

Hertz in Doylestown PA has atrocious customer service and fraudulently overcharges their customers…read more On February 5, 2018 I rented a Rav 4 from associate Eric. Prior to signing, he told me the cost will be $7/day plus $21.99 for basic insurance coverage. At no point prior to my signing the agreement did he tell me that the $7 a day was contingent on my insurance coverage. Apparently the full price of the car was a whopping $36/day + 21.99 insurance. This is an outrageous price for a car rental. But I was never informed that it would actually cost $30 more than I agreed to. Had I been told this, I would have chosen a less expensive car. I had the car for 18 days. I expected to pay $521.82, but without warning was charged $1288.67. For some reason, in addition to being charged more than agreed, I was also charged for 20 days instead of 18. When I called to question this, associate Eric agreed that he made a mistake and would contact his area manager to correct the problem. He said he would call me back that same day. He never did. I called him 2-3 times a week looking for an update. Each time he had said he spoke to his manager and was working on it, and would call back. But never did. Finally after 3 weeks of my frequent calling he said a refund would be processed. I asked if I could speak to the manager myself, but was not permitted to. But again I was told I would be called back, and again, wasn't. Now, a week later, Eric says he is surprised that the refund hasn't been processed yet. I asked how much the refund would be for, and he didn't know. He kept me on hold for 10 minutes - supposedly speaking with the manager. And again has asked me if he can call me back. I was charged $766 more than I should have been, have not had a resolution for a month, and have never been given an update. In my opionion, this is absolutely unacceptable and I think everyone should avoid this company.