I placed an order online for some merchandise from this business. Every few months I would call and email the business only to get no response. I had given a great amount of leeway due to COVID, but they have had more than enough time to either ship my items or admit there is an issue and refund me. Finally, I decided to leave a google review with a screenshot of my account's order page showing the order date, the unfulfilled status, and the current date. The owner did respond with "thanks appreciate you go ravens", which not only feels like a sarcastic response but a very disrespectful one. I would prefer to either receive a refund or receive the items I've paid for but it doesn't look like they have any respect for their customer's wishes. Baltimore fans beware. As another reviewer mentioned, they also have a CBD shop that they seem to be prioritizing over their Ravens memorabilia. read more

Raven Zone - Response from the owner. - Sporting Goods Near Me - Baltimore, Maryland

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Ordered 2 shirts which were not correct. The Zone exchanged them immediately. The replacement shirts are perfect. read more

Placed an order on July 30 for Ravens and Orioles earrings. They have already charged my bank account and as of today 8/12. I do not have the items. read more

I did not have a good experience here. I placed an online order on December 1, and hadn't received it by the 15th. I called and was told that they didn't have the item I ordered in stock, but they would send me something very similar. I waited another week and heard nothing, so I called again on December 23rd. He said they didn't have the replacement bracelet either and hadn't sent it. I drove to the store to see what they had left and I didn't like any of the things they had. I decided to get a t-shirt instead, but--guess what?-- they were out of the one I wanted. I found the customer service to be terrible and they are "in over their heads" with orders they can't fulfill. They also seem to be more focused on selling their CBD items rather than their sports items. The whole store smells like marijuana. Not a fan. I won't be doing business there again. read more

Does not deliver ordered products or respond to emails. They dont answer the phone raven zone, just awkward mumbles. I'm out $40 bucks now

Thanks for making personalized T-SHIRTs ! Also, tHanks for explaining CBD products for me. I'll definitely be back-huge assortment and reasonably priced. read more

Very late on my review, but I cannot express enough to never shop here and that is why I am writing one. Near the middle of January I purchased a 'customized' shirt for my girl friends birthday that was coming up. I was really excited for it, as my girlfriend is a huge fan of all things Baltimore sports related. Placed the order, and my money was immediately taken out of my bank account, and an email confirming my purchase. A week went by and I heard nothing about my order. Called several times, left several emails and a couple messages on FB and finally got a message from Ken Breeden (the owner) saying it would be out for delivery in a couple of days. Well another two weeks went by and again, nothing. Went thru multiple hoops and again was finally promised by Ken that he would send it out the next day. Got an email with a 'pre-shipment' label so I assumed I was finally going to get my order. (Even though it is now near the end of February) Another week had gone by and still, nothing in the mail, and no update. It was then March when I finally heard from Ken again when I called his store. He threatened me and told me that were I lived, "wasn't too far away" and I would regret "filing a complaint and writing a bad review". Continued to cuss at me and essentially blame me for not calling my bank, or having a family member in the area pick up my refund. Another two weeks went by and I finally was able to get him to Venmo me my refund on April 24 (three months after the purchase was made. At no point in time did I ever receive an apology or a real explanation about why I never got my shirt, just a lot of excuses about "forgetting, not having enough help, the fabric not being in stock" etc. Please, please, please do not make the same mistake I did, and find another business. I read other reviews with similar problems and was hopeful I wouldn't have the same experience, and it was a huge mistake -Response from the owner: Haha thank god you got a refund tough guy do you think anyone that reads this would believe you??? You should get the story half way straight 1st out of fabric??? We ship 50-100 packages per day here and see a small handful of negative bashing like yourself Please Get a life or a job (google review) read more

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