Can someone on the Ravensburger customer support team please help me? I placed an order with Ravensburger recently. My order was for two Disney Lorcana Chapter 2 booster boxes and one Disney Lorcana Collector's Edition Gift set. Total of 3 items. When the shipping box came in, it was missing one of the booster boxes. The booster box retail price, including tax was around 150-160. I basically lost that money for no reason. The Ravensburger company has a phone number but it does not help, it basically tells the customer to send in a customer support service ticket. I have tried multiple times in the span of over multiple days to send the customer support service ticket for my issue. But every time I try to send in the support ticket, there is an error code that states "Please check your entries. All mandatory fields have to be filled out and no invalid characters are allowed." I proceed to check all my entries and they are all filled out and I double checked everything to make sure I don't use ANY special characters at all. NOTHING WORKS AND THERE'S NO ONE TO HELP ME. I feel robbed, and I am worried that after 30 days of when I received the shipment, I will not be able to get a refund. Please help me. I don't know how else to contact the company. I've never felt so helpless and robbed of my money before like this. How is there no help to the customer for purchasing their product. Let alone such a huge and popular product representing the Disney brand. read more
