I've had multiple experiences with MemorialCare Fountain Valley recently, including two mammograms…read moreat the MemorialCare Breast Center and my husband's colonoscopy procedure last month at MemorialCare Surgical Center at Orange Coast on the 3rd floor, Suite 304. Overall, I would describe the medical teams as professional, efficient, and caring, with one recurring system issue that I hope can be improved.
*Location:
Very convenient and easy access from the 405 freeway.
*Parking:
Parking is very challenging. Out of five visits, I was only able to find a spot within about 10 minutes once, and that was only because a car happened to be leaving.
They do offer complimentary valet parking, which I have not personally used, but it may be the most practical option when parking is full.
Mammogram Experience at MemorialCare Breast Center:
*Front Desk:
The front desk staff were friendly and efficient. They verified my identity, then provided a tablet to complete personal information, medical history, and consent forms. After returning the tablet, I waited briefly before being called.
A staff member then escorted me inside, reconfirmed my identity and insurance details, and guided me to the dressing area.
*Dressing Room:
The dressing room was very clean, bright, and secure. It did not feel like a public space, which made the experience feel safe and comfortable.
Amenities included tea bags, a water dispenser, hand sanitizer, lockers, and gowns. Staff clearly explained the locker process and provided assistance when needed.
*Imaging Staff:
When called in, the imaging technician brought in a trainee and asked for my consent, which I appreciated.
The technician, I believe her name was Kira, was very kind and professional. She introduced herself and the trainee, confirmed my name and date of birth, and explained each step clearly throughout the exam.
The entire process was smooth, efficient, and comfortable. I never felt rushed.
After the exam, I was clearly guided back to the dressing room, and once changed, I was able to leave without waiting.
*Results:
My mammogram results were available within about a week and could be viewed directly through MyChart, which was very convenient.
*****Important Scheduling System Issue*****
There is one issue I hope the hospital administration or IT team can look into.
The hospital sends mammogram reminders through both MyChart and text messages, and the text message includes a scheduling link, which is very convenient in theory.
However, I encountered the same issue two years in a row.
Last year, I scheduled through the text link, but when I arrived, the front desk could not find my appointment. I assumed it was an error and rescheduled on-site.
This year, I used the text link again and had the same experience. No appointment was found when I arrived.
When I asked for help, I was told I needed to call to schedule, which felt a bit rigid given the situation seemed system related rather than user error.
I eventually scheduled directly through MyChart on my phone, and the appointment immediately appeared correctly in the system.
Based on my experience, it seems the text message scheduling link may not properly connect to MyChart unless the user is logged in, which can result in appointments not being recorded.
This can lead to patients believing they have successfully booked an appointment when in reality it is not in the system, resulting in wasted trips.
*****Recommendation for patients:
I would strongly recommend scheduling directly through MyChart or by phone, rather than relying on the text message link.
Overall, the medical care has been excellent and professional. I genuinely wish I could give five stars, but I'm leaving four because of the recurring scheduling system issue, which unfortunately caused avoidable confusion and inconvenience.
