Here's my story about Ray Gordon's Brake Service: I took my 2014 Highlander (~107,000 miles) in to Ray Gordon's on a Monday after a few weeks of a worsening brake noise from the right side; they gave me an appointment for the following Thursday. Somehow I forgot the right day, and took the car in on Wednesday. Although they were busy, the manager told me to leave it for an hour and they would squeeze me in to see what the problem was; I walked down Capital Circle to Publix to have a Coke while I waited. 45 minutes later the manager called me to tell me the rear rotors and pads were worn through and needed replacement, they could do it then in about 3 hours, or I could make an appointment and bring it back in a few days. I replied that I couldn't wait three hours -- a close friend of mine with a terminal condition was being med-evacuated the following morning to his family in Dallas, and this was my last chance to see him. There was a pause at the other end of the line, and the manager said: give us 75 minutes and we'll have it ready for you. 80 minutes later I was back in my car, brakes fixed, on my way to a last visit with my old friend. I'd give Ray Gordon's ********** stars if I could. Roger LaBrucherie, Tallahassee read more

I've taken several vehicles to Ray Gordons over the past years. The one time we didn't we regretted it They always shoot from the hip and help save us money and time read more

Great experience here, again. Brake technicians know their job. Best brake service in the 100 mile Tallahassee region. I have had several of my vehicles serviced here over the years. Manager Jeff Elder is very knowledgeable and straightforward. I recommend this brake shop to everyone. Marty E. read more

So this place was recommended to me by Star Import Service in Gainesville. Because you can't just take a Mercedes anywhere. Hadn't had the brakes checked out since I took ownership of my car from my dad so I brought it in. I knew i needed new tires but wasn't sure about the brakes.Turns out I had a leaking gas line. Glad they caught it. Thanks! read more

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Excellent knowledgeable mechanics. I have a 2018 Range Rover and that no one else in town was able to service the brakes because they did not have the knowledge expertise or equipment needed to remove the rotors or the computer software needed to put the vehicle into service mode. I got a quote from over $1300 at range rover to fix my problem and we did a complete fluid swap out and corrected my problem for under $300.. very excited to find a shop in town that's not after the almighty dollar and does great work at a reasonable price. Jet used his 29 years of experience to correct my problems fast and efficiently. Thanks LimoMike read more

My grandfather started this company and I'm very happy to see that his name is living on with excellent service read more

Ray Gordon Brake Service - Ray Gordon himself - Auto Repair Near Me - Tallahassee, Florida

A few years ago I took my 2015 Honda in. They did a great job. A few weeks ago I took an old Sienna in. the repair cost was about $1,500. "before I pay, could I drive it round the block to see if it seems better after the repairs", I asked. "No I can't let you do that" said Ben, quite spontaneously, "but something seems to be rubbing, is it still like that", "you need tires" they said and that should fix the bump sound. went to Coscto got four new tires, bump sound still there, took it back to Ray Gordon Brakes. "you'd have to drop it off, we are very busy". dropped off, returned. "we thinks it's a transmission issue" I got back home, realized they'd forgot to put back one hub cap. called Ben, he said it may be in the back, I said ok and that I would drive down next week to get it. just went in. AS SOON AS I WALKED IN THE DOOR. Ben says, without even making eye contact and in a dismissal tone "We don't have the huh cap" I left, but called him and said. I knew the hubcap. he now says WHEN YOU BROUGHT THE CAR IN THERE WAS NO HUB CAP ON. i said get your story straight: a) why did you tell me it was in the back? b) all four wheels had hub caps on, I just replaced all tires, so I had checked. c) if you knew you didn't have the hubcap why did you not call and tell me v making me drive all the way back? d) prove to me my car was missing a hub cap, when you said just a week ago it's in the back. A few years ago this place was honest. but my experience with Ben and the BS makes me opine that they may be less than. read more

Quick, honest, and professional. I recently needed new brakes put on the front and back wheels of my car after punishing it with a hard winter up north - the technicians at Ray Gordon were able to have me bring in the car in the morning (10am), call with an estimate by mid-morning (1130am), and have it ready for pickup in the early afternoon (2pm). Fantastic service. read more

Ray Gordon Brake Service - Auto Repair Near Me - Tallahassee, Florida

The shop replaced my brakes last year. After picking up the vehicle, I noticed that the brakes squeaked when I pressed and released the pedal for the first couple of weeks. The problem then ceased. Earlier this year, the squeaking returned, and I had to pump the brakes in order to get the vehicle to stop. When I returned the vehicle to the shop to get the mechanics to inspect the vehicle, the man at the desk told me that the shop could not find an issue with the brakes, and that the problem stemmed from my tires. I had all four tires replaced a week later. Three weeks after replacing all tires, the brake problem recurred, with both my husband and I noticing the issue. I took my vehicle to the shop a second time to get the mechanics to address the problem. At this second visit, the man at the desk told me that the problem was likely my ABS system. I then told him that the problem was not a result of the tires or the ABS system; the problem is with the brake job itself. I emphasized that we did not have an issue with the brakes until I brought the vehicle to that shop to have the brakes replaced. I am extremely dissatisfied with the work done and the non-response or evasiveness on the part of employees. read more

Extremely pleased with my service! I brought my vehicle in due to the fact that the brakes were making weird grinding noises. I didn't know exactly what was wrong and I don't really trust non-dealership mechanics (bad experience in the past). I'd heard good things about Ray Gordon's, however- so i chose to give them a try. My appointment was at 7:30 am, and while the technician was a little late (they opened closer to 7:50), they were polite and efficient in getting my car in the shop. After giving my vehicle a look over, the technician called me and worked with me on my options. rather than charge me for a more expensive fix, they worked out a solution that would be more practical for me and my wallet. By the time i left with my car, i had actually spent less than i had planned! my brakes no longer grind, and the technician also gave pointers so I can keep it from happening again. Ray Gordon had earned another loyal customer! read more

Have always depended on them for my brakes, and have never let me down. Wouldn't go anywhere else when I need brake service. Will always shoot you straight, and let you know your options. Hope they're around for decades to come. read more

I first had my brakes serviced by Ray Gordon in the late 70's. I still use them to this day. They have a great, knowledgeable staff and perform their task at a fast pace at a great price. read more

The shady and unethical business that this place has caused me $500 in damages to my car. They use inferior quality brakes that have been nothing but trouble. The brand new brakes start squealing and grinding after a few weeks. They also gave me defective brakes which gouged my rotor.... That alone cost me $500 to get replaced. On top of that I have had to take it back twice for them to attempt to fix the issue. This place is a joke!!! STAY AWAY. read more

By far the best place. Honest good work, quick response time, and they work hard at getting you in quickly. Prices are very reasonable and love that they aren't taking advantage of the college students in the area! I've been here now for work on 3 different cars and all are working perfectly with no problems. Definitely a place I will continue to go back to again and again! Spoke to Charlie at the counter and he was very knowledgeable and patient and made sure I knew everything that was going on with my car when I left it and called me before doing anything we didn't talk about to talk me through it all again. The best!!! read more

If i could give them a negative star i would. I've been doing business with them for 20 year, something has changed. I took a truck in to get a brake job and it cost me $586 (not cheap - btw, this included a $68 dollar charge to "flush the brake system" and then on top of that another charge of $12 for "shop supplies and hazardous waste disposal") When i got it back i noticed three things 1) soft pedal 2) emergency brake would not work, 3) brake lite on the dash would not go off. I set up an appointment to get it fixed, dropped it off and walked to my office and got a call from them (Jeff?) who tried to convice me that the emergency brake did work, said he would have to charge me $88 dollars to find out why my emergency brake light would not go off (not to fix it just to diagnose) and the that might take two hours or two days, and that the brakes were not soft. My advice is don't go there. High prices, lousy service. This is an honest review, my name is Greg Preble and I live in Tallahassee Florida and my phone number is 850 509 7522. read more

I have had a wheel bearing replaced on a 2005 Equinox and recently all the brakes replaced on a 2012 Frontier. They did a great job and were very professional and timely. I highly recommend their service. John D. Gordon. read more

Been here twice for brake service on 2 separate cars. First time, they told me it was a relatively minor problem on our Tahoe. Turned out to be inexpensive fix. Honest service! Brought back car #2 for brake service. Be sure to look for coupons in the coupon mailer that you get in the mail - saved me $60. read more

I rated them before, but differently. They 100% took advantage of me. They saw that I had been there before and spent money because I had to. I was marked as a sucker. My fault. I had a small issue and they figured out $530 on new this and that. Beware. Joe (850) 21.... read more

Took my truck in for an estimate for the brakes (bad grinding) and was surprised at how low it was compared to price ranges with other quotes. Dropped it off and picked up on the same day within a few hours. I was very impressed by the level of professionalism and speed on getting my vehicle back on the road and in working order. Also the staff takes their customer service very dearly where I received a follow up call to see how my truck was doing and thanking me for choosing their establishment. I appreciate the one on one that they offer to their customers and I will take my truck back to them with any problems and routine service. I recommend Ray Gordon Brake Service anytime for you will be a valued customer and not just another car. read more

They are an honest and professional shop. This is the first time I used them but they came recommended to me by others. I liked the straightforward answers I received and they didn't push me to buy services I don't need. The pricing was very reasonable and I was in and out quickly. The waiting room is a bit dated but what do you expect from a brake shop. All in all a good experience and I'd use them again for brake service. read more

We've been going to Ray Gordon brake service for a number of years, for our cars and our children's cars. I took mine in today and they inspected it and told me I didn't need any work on it yet, there was still life left in my brake pads. No charge for the inspection either, since we'd been in with another car within the year. Point is, they're honest, they do good work, and they're reasonably priced - they even have coupons on occasion. Highly recommend. read more

I have used Ray Gordons since the 1970s. Ive never had a problem with their work and I have always felt they are honest people. I would never recommend any other brake shop, no need to. read more

I was most disappointed in the quality of customer service yesterday. I called them yesterday around lunchtime to inquire about closing time so that I could drop my vehicle off to be serviced the next day. I spoke to Jeff and he told me to bring my car around 5:00pm to ensure that it would be secured in the garage overnight because they closed at 5:30pm. After making arrangements to make sure that I make it to the service center before 5:00pm, I was most disappointed and shocked that they had already closed for the day!!! It was 4:50pm!!! They didn't even have the decency to leave a note of apology on the door!!!! read more

Very unimpressed with Ray Gordon Brake Service. After paying for new Powerstop pads and brake rotor resurfacing, front and back, fourteen months ago, at a total price of $279, they wanted to charge me an $18 inspection fee to look at my brakes today after major vibrations in my steering wheel caused by the very rotors they resurfaced. And they assured me that since I was beyond the 12 month labor warranty, I would be paying the full labor price for whatever they found that needed to be repaired. That is NOT how to get repeat business. I'm headed to Jake's Brakes. read more