So far my experience with them has been fantastic. I really enjoy the people as well. They…read morereacted so swiftly to my dilemma. While it is still in process, I want to give them a giant thumbs up. I feel so much better about this company than the former one we had.

Bad experience trying to assess if it's worth making a claim for my portion of our strata insurance…read moredeductible. Staff repeatedly provided incorrect information and failed to answer questions. I can't imagine what it would be like dealing with them if it was anything complicated. Agree with other 1 star reviewers -- they're nice when you're buying but not great on the other end. Wendy McCracken below says I have already spoken to other staff. Yes I have, but no-one answered these questions: 1. Why was I repeatedly asked to fill out a proof of loss form, then suddenly didn't have to? 2. I understand other factors go into premium changes. I asked to know how my premiums would be affected by one factor only -- me accepting the amount I'm entitled to for the insurance deductible. That amount is ALREADY SET and won't change when the claim is finalized. So why can't it be calculated before a claim is made? 3. Why did Rahat say the insulation we ADDED (via special levy) we was just "repairs"? If your staff can't correctly interpret basic documents, I'm not confident you could manage a more complicated claim. I'm happy to change my review if these items are addressed. Thanks!

I recently had the best experience with this business- they were super helpful and fast and…read morecompleted something in 15 minutes that my regular insurer couldn't do in an entire business day. They completely turned my day around and cheered me up in a stressful situation (my vehicle had been stolen).

Just like the other reviews, this place is professional and seems to have knowledgeable people that…read moreinspires confidence. They have moved kitty corner to their old place as may be seen in the pics, but it still has the same charming atmosphere and professional vibe. Well done :)

If long, protracted telephone trees annoy you, do not call BCAA. I had to spend an interminable…read moreamount of time listening to the canned voice of a woman who sounded like Death Incarnate. I got sick of pressing 1 for this, 2 for that, 3 for something else.... only to receive another long message and a command to repeat my selection. Ad nauseam. Honestly, that female robot they have on there sounds as though she's being dragged to the guillotine. Be prepared to wait. And wait. And wait. ALSO don't bother walking into a BCAA office, hoping that someone will look after you as in years gone by. It always comes down to phoning for telephone assistance - or making an appointment. Note: The next day I tried again and this time I was told that someone would call me back if I didn't want to wait. I was instructed to punch in my 10-digit number starting with my area code. I began this process, but after entering my area code Ms. Death scolded me: 604 is not a valid number! I had to return to the never-ending hold queue. I am very very happy to say that I DID eventually receive assistance over the phone by a competent agent named Rita Li. She was wonderful. This one-star review is for the telephone system, not her.

I have been a member of BCAA since 1968. My house is insured by BCAA. My sister passed away in Nov…read more 2023. Probate has been going on since then. My sisters affairs were managed by the Public Guardian and Trustee. Now I have been assigned executor of my sister's estate. I have not had much cooperation from PGT. PGT has insured my sister's condo but are stopping insurance next month. I had an appointment with BCAA this morning. I was told that they will not insure my sister's condo and that I should contact an insurance broker. More wasted time.

Fred Ng at AMC Insurance in Yaletown was welcoming, professional, and thorough. We were so…read moreimpressed with the service that we'll definitely return for both our home and auto insurance. Highly recommend AMC Insurance and Fred Ng! In contrast, our experience at BCAA in Yaletown was disappointing. The sales agent was dismissive, constantly rolled her eyes, and made us feel uncomfortable with her rude attitude. After a frustrating interaction, we left and went to AMC Insurance, where we received excellent service.

I've got car insurance and travel insurance from All Risk Insurance twice. Both times they've been…read morevery patient, professional and helpful by giving me hints to save me money while getting the insurance I need. Last time I dealt with Michael Guzman. I'll go back and do business with him again. All the best.

When I was initially completely let down by Jack Chow Insurance to insure my place, I turned to…read morethese guys for my insurance needs. I had my space covered within hours all for a reasonable price and late on a Friday no less! They really are miracle workers. Of course, any insurance company can be pleasant to deal with. The true test is when you have to make an insurance CLAIM. Unfortunately, this is exactly what I was faced with when my place got broken into a few short months later - I've had bad experiences with insurance claims in the past and I was really hoping they weren't going to rob me blind as well. Despite my fears, Westland Insurance covered all of our stolen property and in a timely fashion to boot. Very professional and trustworthy - I'm so glad I found this company! Use Westland with confidence.

Called to inquire about their license plate selection, to my surprise they actually have the exact…read moresame letter and number combination I was looking for. Thanks Rahark for taking the time and patience to check the inventory. Arrived at the office and was greeted by Kenneth, who was friendly, professional and enthusiastic about his work. Thanks Kenneth for doing all the paperwork in an organized and timely fashion. A positive experience with this W. 8th location...5 stars!

I lost count how many years I have been buying my household insurance from Wong's!!…read more I usually go to their Richmond outlet but also like to come to their head office once in a while, as they are open during the weekends ( Yes! Sat & Sun!! ). Service is always attentive and very detailed, they also would give you suggestions regarding different plans and insurance package etc. Mr. Wong & Sally is our go-to experts whenever we have questions about ICBC matters and household insurance questions! Highly Recommended!!

I've been wanting to write this review for a while... I…read morehave been going to Wong's for years because I live so close, but not this year. The service was never incredible but after the rude service I received last year I vowed to never come back. Do yourself a favour and go to Tony Lau Insurance a few blocks up the street. I went there today and the service was so much friendlier and there wasn't clutter all over the office! I will gladly travel further for better service. Learn to appreciate your customers Wongs! You're not the only place to get insurance.

Grest service! Jackie was very efficient and a delight to work with. She renewed my car insurance…read morewithin a half hour! Definitely would recommend! Janis C

Thanks for helping us with the move from Alberta to BC and getting our insurance paperwork…read moretogether. Very friendly and helpful staff - ask for Kenneth. Super great place!

Mohammad was extremely helpful! Very, very knowledgeable, very courteous. Superb customer service!…read moreTruly an asset to the London Drugs Insurance department.

I went to LD Kerrisdale to renew my car insurance. I was served by a pleasant, competent young…read more man, Flaubert N. He tipped me to take a picture of my mileage to see if I was entitled to a discount - and I was. I was also getting new licence plates. He lent me tools to take my old plates off. When I had difficulties, due to striped old screws holding the plates, he cheerfully came out, got the old plates off and the put the new ones on. Exceptional service! And so pleasant in this day where 'No service' is the norm .

We have purchased our home and auto insurance at InsureBC Arbutus for years. Richard and Cathie…read moreare very professional, knowledgeable and friendly. They are always willing to take the time to answer all our questions. We highly recommend them.

This agency does a fantastic job finding me the right coverage our property and cars and business…read moreand insurance company at a very competitive price every time my insurance renews. Very happy with them as my agent!! They are professional, friendly and care about their customers. I highly recommend them.