It has been about a week since I had my windows cleaned by Ray Access, and every day I wake up and look out my crispy clean spotless windows it brings a HUGE smile to my face to enjoy the beautiful summer view. Sebastian did an incredible job cleaning every window so thoroughly inside and out, he really went above and beyond to make sure that I was satisfied with his work before he left. Natalie was so awesome in getting me scheduled at a time that worked for me and even earlier than I'd hoped. I don't have a ton of experience with window cleaning, but it's definitely something I couldn't have done myself, so I'm grateful for the great job they did. You get what you pay for! They delivered everything they said they would, and I'm completely satisfied. Thank you! read more

RayAccess - Sebastian cleaning my high up windows like a boss! - Window Washing Near Me - Marina Del Rey, California

We are getting ready to remodel our sales office but the windows were leaking when it rains. Found RayAccess online and requested a quote. Michael gave me a competitive quote so I contracted them to do the work. Alexis and Nick showed up on site on time and ready to go. They were extremely professional and courteous. Alexis took pictures and showed me where the problem areas were and what they did to address them. I was impressed with their workmanship and communication. We will definitely use them again when the time arises as we have two buildings. read more

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My HOA chose that vendor for our window washing and I am very impressed with the job they have done! Was cool to see a giant drone cleaning our windows. As far as value I can't speak on it as it was for a 52 unit apartment building and it came out of my HOA dues. Just wanted to be sure they received a 5 start review because they deserve it! read more

Eduardo and Alexis were very professional and helpful in explaining exactly what they were doing and why. If they weren't able to fix an issue they gave detailed instructions on how to resolve and who to contact. They took extensive photos and notes. Would definitely use this service again in the future if needed. read more

I have a 20"ft skylight from the 1950's and it was leaking. No other company would touch it. They all wanted to replace it. I called RayAccess and they said "we can do it!". I paid a fraction of the cost that a new skylight panel would cost. Eduardo and Alexis repaired and cleaned the entire thing in a day and a half. Completely sealed, new flashing... gorgeous!!! They saved me tens of thousands of dollars!!! I am so appreciative and grateful for their professionalism and expertise. I highly recommend Ray Access. read more

Eduardo & Luis did an amazing job of finding a leak that has been an issue for almost 2 years. Appreciate all their work

I've used RayAccess for several years - they are always responsive and provide great service. Sebastian is thorough and friendly!

My experience with RayAccess was considerably different from other reviewers. First off, their opaque price estimation process led to them significantly overcharging me for a routine pressure wash. They acknowledged the excessive overcharge, but as a solution offered to not do it again. Say what? Not very impressive. The job itself was also unimpressive. One person sprayed for about an hour while a second person stood around on his phone the entire time, both clearly in a hurry to finish. They carelessly damaged a ring spotlight camera that I ended up having to spend $250 to replace. RayAccess "CEO" Will Brower gave me a half-hearted call to understand what happened, but ended up spending most of the call in defense mode without much listening. He asked for time to speak to his team, promised me a return call but never followed up. An overall poor performance in my book. Needless to say I do not recommend RayAccess. read more

They are INCREDIBLE!! In 3.5 hours Johnny and his son cleaned the gutters, all 15 windows screens, patio doors and power washed my picket fence, driveway and our whole 2 story house!! It looks absolutely brand new! They were lovely, respectful, wore booties inside the house and so good at their job! Once a year, I'm calling them back specifically! Thank you Ray Access! read more

Do you have a tough, complicated, hard to find rain leak in a commercial or residential building? I live in a 3 story house, and I had a very complicated rain leak. Do you feel like you called 100 contractors and no one knows anything about hard to find rain leaks? I sure did. Well look no further, you have found Sherlock Holmes, aka Eduardo at Ray Access. Eduardo will solve your mystery for you. It wasn't until I found Ray Access that my rain leak started to make sense to me. They are a lifesaver. I'd be lost without them. Professional, true expertise, true industry leaders, best in class, a wealth of experience and extremely knowledgeable in all things exterior building maintenance. You truly have met the Special Forces of Exterior Building Maintenance. It all starts with the first phone call. You will be greeted by Natalie, Ray Access Office Manager, who is super organized and efficient. I found her to be genuinely concerned with my issues and resolving them, and always had my best interest in mind. She scheduled me right away, and went out of her way to help me. Natalie is an impressive individual. She goes above and beyond every single day. She is friendly, professional and a true industry expert. She is honest, detailed, and good people. The care you will receive is nothing short of amazing. Call Natalie today. She will take care of you. Eduardo and Anselmo are Next Level Impressive. They will give you that peace of mind that it's done right from start to finish. Their professionalism, level of communication, expertise in the field of rain leaks, waterproofing and caulking your home and windows, is the Gold Standard. I had so many questions, and I was really concerned about my problem/a very complicated rain leak in a 3 story house, and Eduardo could see that. And I was amazed how many times Eduardo patiently listened to my concerns, and took the time to explain everything clearly, so I could understand it. Eduardo is so professional and a clear communicator. Meticulous, thorough, detail oriented. The care you will receive from Eduardo is nothing short of amazing. In particular, what stood out to me about Eduardo is the level of expertise and know how, that I did not find in the other 100 (it felt like 100) contractors I talked to. The wealth of experience, true industry expert, next level expertise...Eduardo has a rare ability. Eduardo can find/solve impossible leaks, that no one else can find. Eduardo saved my house. I'm so grateful to Ray Access and Eduardo. If you have a complicated rain leak, there is no one better than Eduardo and Ray Access. I love Ray Access! They are the greatest company!! They have a very rare skill set and level of expertise, that I really could not find anywhere else!!! Eduardo helped me put the pieces of the puzzle together, and fix my problem. I will never forget how much Ray Access helped me!!! Call them today! They are THE BEST! Look no further, you have found the industry leader in all things Exterior Building Maintenance. Their expertise is unmatched, and they genuinely care about their clients and the jobs they work on. They are in a class by themselves. Meticulous, thorough, detail oriented. Go with Ray Access, and have that peace of mind, that the job is done right from start to finish. read more

With all the heavy rainfall during the winter of 2022-2023, we had leaks in our living room ceiling, not knowing exactly where the origin was. This summer, we had Eduardo and Jose from RayAccess check the surroundings and patched what they believed was the cause. They took photographs and showed us and took time explaining the issue. When Tropical Storm Hilary arrived, we had no issues with leaks. Can't be thankful enough to RayAccess. Also, they were on time...not easy to do in LA! read more

Highly recommended for glass window cleaning. Arrived on time. Friendly and polite. Fast but thorough. Even did some glass surfaces beyond our windows and doors without my needing to ask. Jerry C. read more

Eduardo and Luis did a great job with our building. They were both friendly and thoughtful in our interactions and felt like true partners in completing the job. They showed up on time every day and diligently completed sealing and painting work on time. Natalie was very helpful in outlining the process and working with us to come up with appropriate solutions. Drone inspections were quick and easy thanks to Sergey and Will. The process was professional from beginning to end thanks to the whole RayAccess team. I will hire RayAccess again based on this experience. read more

I've used Rays access numerous times over the years on my two-story, mostly glass, home They always do good work, their prices are reasonable, and the teams they send out are a pleasure to work with. read more

Johnny and Sebastian did a fantastic job cleaning my metal louvers and windows. They came right on time and were neat, courteous and friendly. Excellent service. read more

Our first floor ceiling leaked during the recent heavy rains. The deck company inspected the balcony above the leak and said it wasn't coming from the deck but could not determine the site of the leak. I sent a message via Rayaccess's website and heard from Natalie in two days, via phone AND email AND text. She asked for pictures of the problem to be sent to her, including both floors. She determined the probable problem and we set up an appointment. Here's where the little hiccup occurred. On the day of the 8 am appointment, I waited but no one showed up. I called the office at 9 and left a message, no answer. I texted Natalie at 10 am and she realized she forgot to reschedule me (some jobs went over due to the continuous rains). I told her that would not have been a problem IF someone had notified me. She said it was completely her fault and was very apologetic and scheduled me for early the following week. She texted me the day before the new appointment to confirm. Eduardo and Jose showed up and did the inspection. I was very impressed by how careful they were with wearing shoe covers (what a pain, when you're going in and out of the house) and not bumping into the stairs or rubbing the hose over the deck rail. They explained what they were looking for very clearly. They determined the site of the leak but couldn't fix it, I'll have to find someone else to do that. I was very happy with their service. Highly recommend. read more

Our HOA needed help in finding water intrusion. We asked RayAccess for help and received it. They discovered through the use of their drone where water was coming into our building. Then they sent out their maintenance crew who repelled off our roof to repair the areas in our 4 stories. It was impressive. Then when the building inspector came out he commented to the President of our HOA they did a great job. read more

Great people in this company - I had a window leak - found them online - the lady Natalie who took my call was amazing and so helpful, she listened to my problem and sorted things and all in a tight deadline - William came with a drone and inspected the window- the owner was also helpful in fitting my appointment asap , then 2 lovely people - natalia and chris - both professional mountain climbers - came to the roof and went down to my window with ropes, climbing gear and tools - and sealed my window - watching them work was very impressive and they were all so nice and attentive- I recommend this company 100% - you pay for the service - and in that you get quality people - most importantly this company gives warranty and will return if a problem arises after - I hope I don't have any further issues with leaks - and if I do I will gladly reconnect to them again - they have great teamwork and as a customer you get a good service and attention. I hope they prosper in business. read more

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So my sister needed her gutters cleaned after several years of not having it done. Let me say...Eduardo and Sebastian really did a great job. They are actually the company's leak detection team, but we were lucky enough to have them on our job. There was so much dirt/debris in the gutters that it turned to mud rapidly, spraying down the entire wall. So they ended up power washing the entire home. They went way above and beyond and the gutters (and house) now look brand new. I highly recommend. read more

Jonathan was very professional and gave our windows and gutters the cleaning that was desperately needed! We will plan on using RayAccess again. read more

Always on time, super friendly and thorough with their service! Highly recommend! Sebastian & Josh are amazing!

We have been using Ray Access for years, and are glad to have found them. They are reliable, courteous and extremely hardworking professionals. They always show up on time, work diligently, and do an absolutely magnificent job cleaning our windows. We have a tall house in Marina del Rey with multiple levels, a balcony, terrace and roof deck -- and they handle it all efficiently and pleasantly. They're very easy to deal with, immaculate, and very fairly priced. I very highly recommend their services and wouldn't think of using anybody else. --Gary S. read more

I highly recommend Ray Access for power washing and window cleaning!! Making an appointment was easy. Sebastian was professional and detailed, every window was cleaned to perfection and driveway and patios look new. I'll definitely use them again. read more

Johnny and Sebastian were wonderful! They both informed me of what to expect and kept me informed as they worked. They both went above and beyond. I will definitely use RayAccess again and request Johnny & Sebastian. Thank you guys! read more

I requested my exterior home windows be checked for leaks & re-calked. Team was on time, completed work w explanation & pics during work, cleaned up, I received email to complete payment & was very satisfied w Eduardo's work, demeanor & explanation of work done. Highly recommend this company. Value A+ read more

I hired Ray Access because I have 2 skylights in hard to reach places that needed cleaning. Jonathan and John did a great job cleaning my skylights and windows. Only complaint was a screen with a pull out tab broken off a they left me the mess to clean up- including dirt around the skylight on the walls... which is in a near impossible to reach spot. Overall, I am VERY happy with the window/skylight cleaning!! Will post before and after pics.. read more

RayAccess - After cleaning - Window Washing Near Me - Marina Del Rey, California

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The customer service was AMAZING. The staff was extremely helpful and friendly. The property was left in impeccably clean condition considering the work that was done. They met every expectation and then some! I am the Board President of a condominium complex. Getting work done for an HOA is not always easy with so many people to organize and get approval from. I made one simple phone call and RayAccess took it from there. I am more than pleased with the job and the effortless experience on my end. After my initial call, my next task was just to enjoy the end result. I feel so much better knowing that all of our gutters are cleaned out before the next rain. Keeping your gutters clean assists in the longevity of your expensive rooftops. I highly recommend using RayAccess. THANK YOU FOR A JOB WELL DONE. read more

Jonathan and Sebastian arrived on time, were very friendly, worked efficiently yet quickly and did an absolute stellar job on our windows. Very very happy with the results - even after two days of rain our windows are still spotless. read more

Edwardo and Anselmo arrived about two minutes before their scheduled time, ready to rumble. We did a walk- through of the property so they could get an idea of how to attack the gutters. They spent about 3 hours, very busy the whole time. Afterwards Eduardo showed me several defective segments of the gutters that would warrant minor repairs. He explained everything so well. He also showed me several videos he took during the cleaning process that clearly showed that we needed the gutters cleaned. He showed before and after pictures and videos that dramatically and clearly showed the good work they did . He also placed several sheet metal screws in a couple of down spouts to better secure the ground level segments to the upper segments. to prevent them from falling off. . Overall they did a superior job. We could not have been happier. And by the way, the fee charged was very reasonable and within their estimate. . Thank you Rebecca for sending Edwardo and Anselmo and for confirming their scheduled appointment the day before. Overall Rayaccess is a first class , well run company. read more

You may receive 5 star service from RayAccess as I did once in 2019, but should the company make mistakes and/or damage your property as they did recently on my second time hiring them, the manager and owner at the company will very likely leave you frustrated with their lack of integrity and customer service. Most importantly, they will likely leave you with the majority of the bill to replace damaged property, even if you jump through all the hoops to clearly communicate the issue and go out of your way to provide photo/video evidence and more. RayAccess management, however, will not be short on useless customer service platitudes, vague reasons they can't accept responsibility, and downright denial that they are capable of such mistakes. Mistakes happen. I can accept that and did when the person handling my account made an assumption that the roof on my home was flat instead of simply asking me - a separate mistake from the damage their technician caused. The consequence of this assumption meant the technicians arrived ill-equipped to do the exterior work which I had blocked off a half day to oversee. I rolled with that issue as disappointing as it was and agreed they could at least complete the interior window washing part of the job. Unfortunately, one of the technicians who normally only does exterior washing was instructed by RayAccess to help the other technician do the interior window cleaning. His inexperience lead to the staining of three brand-new custom roller shades. I do not blame the technician because I believe he wanted to do quality work for me. It's the management and the owner of RayAccess who have earned this single star review for the handling of my claim. After many emails exchanges and hours of my time, Ray Access has only agreed to waive the $200 cleaning fee instead of paying the $770 in damages, without a hint of an apology. All of this, and their rates have increased exponentially since 2019. I thought I was hiring the expensive pros and it would be worth it. What I got instead was one-star worthy service, $570 bill to replace brand-new damaged shades, and a pretty frustrating experience. read more

RayAccess - One of the soiled shades from window cleaning. - Window Washing Near Me - Marina Del Rey, California

Amazing service from Eduardo and Sebastian on tracking down the sources of leaks in 3 units in our townhome complex. They examined many areas, took lots of pics and gave many recommendations to address other potential problems in the future. They even went above and beyond and unclogged a rain pipe. Thorough, on time and very helpful! natalie was also very efficient in scheduling. I would highly recommend them! read more

Eduardo is incredibly knowledgeable about leaky windows and doors and construction in general. He took the time to find the true sources of my leaks rather than jumping to any conclusions. I found him very professional, thorough and talented. Anselmo was terrific as well, extremely skilled in repairs. Many thanks to Office Manager Natalie who provided outstanding customer service throughout both via phone and text. She is articulate, patient, responsive and a great representative for the company. Many thanks!! read more

These guys are awesome!!! Natalie is the best! She gave me the best rate! She is very thorough and very easy to deal with. The quality of work is excellent!!! They cleaned our gutters in just an hour which is usually longer than that. They flushed the downspouts and no more clogs. Very professional, friendly and honest people. Thank you Johnny and partner for the wonderful job! A must try. You won't be disappointed. read more

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We have been with this company for a long time and they always do an amazing job. We use them for our home and business. Sebastian does such an amazing job every time. We recommend them 150%. read more

These guys are PROS! We have an atypical 17ft x 7ft glass ceiling 2 stories-high 12 panes of glass at our residential townhouse that has very difficult access. It was also original from the 80s, so relatively delicate. We needed cleaning and caulking done from the outside. Most other contractors we worked with in the past either didn't want to do the job or they do a terrible job (our caulking looked like crap before) RayAccess's rope crew Mike and Natalie skillfully and professionally got the job done. It was a marvel to watch how they access this difficult job. Later I discovered they were rock climbers. Makes so much sense. The caulking was straight and looked great too. They did miss one of the many seams since it wasn't leaking. Would had been nice if they had done it since the old caulking looks especially terrible next to their new work. They got the job so nicely done that we decided to hire them again to repaint the metal structure/frame from the inside (2 stories high, slanted) since our originally contractor obviously didn't use the right paint as it started to peel after 1 year. Aaron came out and got the job professionally done. He was also very courteous and made sure he covered the job site and didn't damage any fixtures or carpet. Of course I won't know how well the paint will hold up, but I am confident. Their price are reasonable, but the workmanship is just impeccable. read more

I called a bunch of window places desperate to clean my windows before an open house. I live in a townhouse in Santa Monica surrounded by french doors! LOTS OF WINDOWS that have not been touched since the day I moved in (8 years ago) because I am too cheap to hire someone professionally. I called a bunch of different places and found Sergey to be the most professional and was surprised to find that he was also reasonably priced. He stopped by my house the same day I spoke to him on the phone to check out my windows and provide me with a quote and we scheduled the window cleaning for the following week. Sergey showed up with all of his equipment and was so thorough! He spent 4 hours cleaning my windows meticulously (it should have been half the time because there was supposed to be another guy there to help, but he was stuck at another job). Sergey didn't leave a smudge! The windows were sparkling clean and the glass was more clear than I ever thought possible! I included pictures of his excellent work. I highly recommend his service. read more

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Natalie was very patient and professional and answered all my questions. I was very skeptical about the service at first, having had a lot of bad experiences with other vendors for our commercial property, but Natlie was kind and understanding through all of my doubts! After meeting Eduardo onsite, I knew everything was going to be taken care of and professionally handled. I can't express how grateful I am to Eduardo for explaining everything and taking such great care of us! Great work. Thank you team RayAccess!! read more

We are an HOA that has contracted with RayAccess to help with a variety of water intrusion problems. Our expectations were exceeded since our first encounter with Natalie. She has helped us from scheduling drones to repair of stucco and window frames. I highly recommend RayAccess for exterior maintenance and repair. read more

Jonathan was very neat, responsive and courteous. Our windows are sparking clean now!

Jonathan and his partner did an outstanding job. Because he cleaned the inside of the windows as well as the outside, I was concerned about how careful he would be in my loft space which requires a ladder to access the windows. Jonathan was incredibly considerate of my place, doing his work carefully, mindfully and with great attention to detail. A rare and deeply appreciated quality. I highly recommend him. read more