My family didn't have much time to research hospices but we picked faith and hope based on the good…read morereviews. I couldn't be happier with the service we received. Everything happened so fast and faith and hope was so helpful and knowledgeable and compassionate through everything. They really care about the patient and the family. I would recommend Faith and Hope to anyone needing hospice services.

Hospice should ease the burden for both the person who is dying and their family; not make things…read moremore difficult. I urge you to carefully consider this before contracting with any hospice provider. Unfortunately, our experience with Faith & Hope made an already painful situation even harder. In April 2025, my mom suffered a massive stroke. She was placed under Continuous Care (CC), which meant she required critical, around-the-clock nursing support. We were told her case would be re-evaluated after three days. However, the care was stopped in less than 24 hours and we were given only 4 hours' notice that services would be discontinued. At that point, it was clear our needs no longer aligned with Faith & Hope's philosophy of care. We scrambled to hire private help on extremely short notice. That night, my mom was in significant pain & experienced agitation. She needed her medication adjusted and an increase of the dosage frequency to help manage her symptoms. The next day, we made final attempts to Faith & Hope to reassess mom's eligibility for CC, even though the on-call night nurse, when we asked, did acknowledge that we were free to seek another hospice provider. We waited all day for a response from Faith & Hope, but heard nothing. Faced with another evening without adequate care, we transferred my mom to a different hospice. They gave us the right care without hesitation. Sadly, our mom passed away only 4 days later. The only positive experience we had with Faith & Hope was with Nurse Theresa. She cared for my mom with compassion, dedication and a true commitment to patient advocacy. Theresa's thoughtfulness and support helped guide my brothers and me through an incredibly challenging time, and for that we are deeply grateful.

I had an immediate need for caregivers for my 98 year old mom, and I can't tell you how amazingly…read morehelpful this agency was for me. I honestly don't know what I would have done without them. Not only did they make it extremely easy to get help right away, but they also kept up with our ever changing needs, and sent the most incredible caregivers that I have ever met! IHeart Caregivers are like angels sent from Heaven when you need them!

Hard to believe a medical service can be as attentive as a fine dining restaurant, but that is what…read morethis was. We used Five Star for about five days. Medicare and Optum covered the hospice side. I paid separately for 24/7 caregivers through Sincere Care Services, which I chose because I wanted Cantonese and Mandarin speakers so my mother would be more comfortable. Five Star was recommended by the Optum physician on staff. Separately, a family member recommended them too, through a friend whose father had passed the week before. I checked their ratings on Yelp and Google before moving forward, and I am extremely happy with the service we got from start to finish. This is the point where you decide between more hospital intervention, which can be painful, and accepting the situation and moving to hospice. Hospice is the wedding coordinator for a peaceful death. Things can still go wrong even when you plan everything perfectly, but Five Star was there at every step to handle whatever came up. The rough sequence for anyone about to do this: 1. Decide on hospice. 2. Line up caregivers. They are separate from Five Star, but Five Star will point you to good ones. I wanted Chinese-speaking caregivers and Mark made it happen. 3. Coordinate with the hospital on transportation. 4. Be home to receive the supplies. 5. Be home when your loved one arrives. Have a bottle of distilled water ready for the oxygen machine. 6. Have the nurse and the caregiver both there so you can learn the comfort meds. 7. I used 24/7 caregivers on 12-hour shifts. I made a point of being there whenever a new caregiver came on, so I could walk them through the medications and get their phone number. Nurses came once a day to check on my mother since she was close. You do not have to be there the whole time, but I tried to be there for shift changes. One thing I wish I had watched more closely was bowel movements. My mother had been constipated since the hospital because she was not eating. Another tip: put together a playlist of beautiful music to play in the room. Otherwise it is silence, or your loved one is listening to caregivers talk and scroll on their phones. Even when your loved one is not responsive, they are still listening and drifting in and out. Tell them everything will be okay. Thank them for everything they did for you. I think it helps them go peacefully. Anytime I needed something, Mark was a text or a call away and he always answered. Again, they are the wedding coordinators for a loved one's passing, and they will do everything within their power to help you through it.

The owner and staff were incredibly kind and compassionate during a very difficult time.read more

First of all, I do not normally write Yelp reviews (so you won't see me as highly rated Yelp…read moresource). But I know of what I speak and feel compelled to do so due to the extraordinary hospice care that was recently provided to my mother by Comfort Choice. Her hospice care lasted for over 8 months. During all of that time, and especially towards the end of her life, Comfort Choice provided excellent care - in all aspects of the term and our needs - and always went the extra mile. The help, compassion and attention provided by Comfort Choice made her later life more complete, easier and more comfortable. In particular, our hospice nurse, Pamela, provided what can only be characterized as stellar care. She was not just a caregiver, she was a true friend, confidant and advisor whom my mother trusted, cared for deeply and loved. She was always there for my mother - and for myself and our family. She helped guide all of us through this difficult process and did so with candor, great advice and compassion. We are so lucky to have found her and to have had her as our nurse, friend, advisor and guide during this trying period. If I ever have to do this again, my first call will be to Comfort Choice, and hopefully with Pamela.

My father is currently receiving hospice care from Pamela at Comfort Choice, in his assisted living…read morefacility. I found Comfort Choice because of recommendations from families and staff at the assisted living, after my father was hospitalized. It took a day, maybe two at the absolute most, for the paperwork to get in place for them to start seeing him. They move fast, which is incredibly appreciated. It's been about 2 months and Pamela is nothing short of amazing. Most importantly, she provides my father with the care and comfort he needs, answering his questions about death and dying, what's going on with his body and his diseases, and also advocating for him by knowing what will help him be comfortable and live a happy life, including nutrition, activities, etc. Comfort Choice provided him medical equipment literally the day after I signed the paperwork. Unlike every other medical provider, I have had to do nothing, no chasing after the DME company, no calling around for authorizations, nothing. They took care of everything and bill Medicare directly. Pamela has also helped me understand what is going on with my father's conditions and the road ahead, she is very responsive, knowing that she has other patients and families to support, too. I admit that what I thought about hospice going in was actually very different and very limited compared to what it actually is. I recommend calling them, asking them all of the awkward, scary questions, they've heard them all before, and they will happily answer all of your questions and follow up with you very quickly.

As it turns out this home health / hospice provider recently moved from their old address of 5455…read moreWilshire to this spot one in BH. (note:I had loved ones in both home health and hospice care) In a nutshell the home health part conducts unnecessary or made up visits and get them paid by charging patients insurance. The hospice care is another disaster that promises one thing at the beginning and than disappears after they admit your loved one. I also learned that their hospice care is headed by a physician that is an internist and has no idea about hospice. The patient is admitted, Shepherd bills for hospice start of care. (Hospice apparently involves a large sum of money that is paid to the provider at the start of care). At this point you are on your own. There are limited nurses available 24hours a day and the ones that are available complain about being overworked and underpaid. You are lucky if you can get a nurse to administer pain medication in under an hour after calling Shepherds office especially if you call after 10 pm like me. After researching hospice it was explained to me is that a large dollar start of care payment stays with the provider regardless of how long the patient stays alive. In my case that was less than a day. After numerous calls to their office I was put in touch with the owner. This turned out to be an older Egyptian lady named Odette. She mentioned being Egyptian and that her exucational background involved some high school outside the country but no higher education. She struggles speaking English and is very loud on the phone. She was rude and unprofessional when confronted by my questions related to charges made by her company. She laughed and said something in a different language to me and then said she had no comment and hung up on me. Shepherd discharged my loved one that was still with their home health after this call. I have made numerous calls to Shepherds office since and even struck a nerve with a staff member who was sympathetic towards my problem. They told me that Odette was involved in real estate early on and decided to get into home health and hospice after seeing how easy it was to take funds allocated to pay for citizens health care. Obviously this didn't take care of my grievance with shepherd so I'm having my loved ones government insurance look into this matter. After all is said and done it would have been easier to get another home health / hospice provider than to have gotten mixed up in this nightmare with Shepherd Home Health Care / Hospice inc. People Beware...

Where do I begin? Let's just say IT DOESN'T GET ANY BETTER. My Dad is in his late 90's and along…read morewith that of course, there is a lot that happens. This company is always, always "on it". They actually really care. No kidding. Each person I've ever talked with knows who I am when I call and their level of professionalism is beyond compare. (More on that later) I never, ever write reviews but cannot help rave about Shepherd Home Health Care. They are fastidious at knowing what is needed and responding very quickly...NOT just with "words" but with meaningful action. Their kindness and sincere empathy goes a long way when you feel vulnerable and frustrated. They are action oriented and do whatever is humanly possible to genuinely make a difference. There are other places out there - one that recently I couldn't wait to leave - Sacred Heart. Ugh! What a nightmare! They talk sweet (artificial, artificial and more artificial) and although their words "say" they care, but deep down my personal experience with me was that they really don't give a damn about anything. Maybe they are "new" (a really good thing to check out before) and heaven only knows a place like that won't survive with service like theirs. Sadly, I experienced hospice before and was fortunate to learn about Shepard. The place my Dad is in had a connection with Sacred Heart (notice to the wise) so for my dad, I tried them (geez am I ever sorry!!!) I couldn't wait to cancel with Sacred Heart and Move my daddy to Shepherd Home Health. My dads doctor is Dr. Hanna and she works with them and there is no more caring a doctor than Dr. Hanna. Hope you all are able to benefit from my experience. All I can say is that today I needed to take camomile tea to calm my nerves after dealing with Sacred Heart...and didn't feel better no matter how many tea bags I used to calm me down, until I spoke with Shepherd and transferred my daddy.... what more can I say...? I'm so sad that there is a need but oh my gosh, when there is this painful "need" I certainly hope my family uses this company when it's "my time".

M I Hospice were referred to me by Tower Hematology Medical Group. Marion and Rose were assigned to…read moremy wife and were very kind and considerate to helping me especially when things got really hard. They both were there for me I could call anytime 24/7 and they would pick up or call right back within 5 minutes. I highly recommed using M I Hospice for your loved one you wont be sorry. They were there for me in my wife passed and helped me every step of the way.

I am deeply indebted to MI Hospice. Marion and Jennifer were invaluable during a very difficult…read moretime. Marion was incredibly understanding, supportive and responsive. She is a very special nurse who I think the world of. Jennifer took action to create comfort for our loved one and was beyond helpful when we very much needed the hand of a experienced and proactive professional. Both Jennifer and Marion were also wonderful advocates between our family and the assisted living facility. Furthermore, MI hospice sent outstanding caregivers and aides. I cannot imagine having been without their support.

Nurse Linda Sosa, goes beyond the call of duty. She shows care and demonstrates a professionalism…read morethat is surely lacking in most of the medical field. She's accommodating and shows that she actually CARES about her patients and is not just in this profession for praise or money. I'd like to also thank her superior, Hazel A. De Guzman for letting Nurse Linda continue to treat me at my home when her duties ended and she had to move on to other pressing matters. I showed and expressed just HOW much I appreciated her help and she would be terribly missed!! My raw show of emotions touched their hearts. Nurse Linda was enabled to continue providing her skillful, caring services to me! Me and my family will ALWAYS remember nurse Linda and her superior's exceptional demonstration of HOW the medical field is supposed to be; filled with true care, respect, empathy, professionalism and compassion! We earnestly suggest that nurse Linda gets the nicest raise there is! Thank you very much for your services!

For those who are in need of exceptional trustworthy Home healthcare...I can't say enough about…read moreMiracle Home Healthcare Inc.! From the moment I reached out, their professionalism and care were evident. The staff is simply outstanding, it appears to me that Hazel has put together a dream team professionals. Including RN Gretchen, Home health aide Harold and of course case manager Soy. They go above and beyond to ensure every need is met with compassion and expertise. Harold's attention to detail and genuine concern for his clients' well-being truly sets him apart. Gretchen's very professional warm and friendly demeanor made me feel at ease right away, and she always took the time to listen and provide thoughtful guidance. Soy's dedication and skill in providing top-notch case management skills are unmatched. The entire team works seamlessly together, creating a supportive and nurturing environment. I am incredibly grateful for their services and the peace of mind they provide. If you're looking for compassionate, professional home healthcare, look no further than Miracle Home Healthcare Inc.! Thank you, Miracle Home Healthcare, for everything you do!

A long delayed 5 star review for Susan Kraut. I believe that most people she helps are not well…read moreenough to post Yelp reviews. She undoubtedly has some of the BEST caregivers I have every worked with. She never sent me a caregiver that I couldn't trust, was not helpful, was not knowledgeable, or trained for the job. Most agencies send whomever is handy...Susan does not! She really tries to match the caregiver with the client, I, for one, am grateful she provides this service,

Susan is awesome! 10 years ago when my mom came out of a procedure and we needed home care, Susan…read morefound us the perfect person for our needs. Last year we needed someone again, we called Susan. Susan spends the time to truly understand the family's concerns. She is caring, conscientious, and reliable. The best services and fair prices/fees. I higher recommended her. Good luck

Max and Victoria and the rest of the staff and other resources for Maximum Care Hospice gave my…read moredad's last few months an air of comfort and dependability. Thank you for all that you do.

Look no further. Tried 3 hospice. This one is outstanding. Took great care of partner thru…read moretransition. Excellent communication. Professional and caring. Could not have asked for more during this difficult ordeal. Highly recommend. And if you are experiencing frustration with your current hospice, talk to Max cuz you can change.