I had a lovely experience at Bob's today while looking for a living room set with my partner. Jane…read morewas extremely knowledgeable and helpful. She was not pushy about ordering items right away but she gave her most honest advice about when to order. The customer service here is phenomenal. Overall this store is very reasonably priced for their furniture. My partner and I are in the process of ordering a living room couch set and mattress / bedroom set. Thank you Jane!

Came in here to purchase and donate some furniture. Staff was nice and friendly. Got what I needed…read moreand left. Since I knew what I was purchasing, told them to just keep it to what I need and not try and up-sale me anything else.

They are very helpful. I've been buying my appliances from them for years. They explain the…read moredifferent features on all the appliances that they recommend. Always make sure to tell you about the rebates being offered too

Sorry for the delay...had personal issues at home, but this company backs its products, service and…read morefollow up service. Purchased a washer that never worked properly...8 months later they took it back and provided a newer/better appliance without argument. Have purchased many appliances and will continue to do so in the future.....JOB WELL DONE AND THANK YOU!

Two weeks... two weeks is all it took to naturally repair three years of back pain…read more As David said, a mattress isn't a physical therapist, but I've been doing physical therapy this whole time. I have a muscle condition apparently, which I've sort of known about my whole life, but it was never this bad. I had tried two new mattresses before this one - a tempurpedic, and a cheap floor model from Sleepys that I took because it wasn't tempurpedic. I figured neither one helped, so it couldn't be the mattress. The difference with Sleep Factory Outlet was that David took the time to listen, and to educate me about what makes a person need a firm or soft mattress. We found the mattress that felt best for me, with all the time and attention in the world, no sense of urgency, and not feeling left alone to my own devices. On top of that, they built me a custom-made pillow exactly to the height I needed, in the shape I wanted, at the size I specified, and I've never been happier! Finally, for icing on the cake... I was feeling absolutely miserable and even afraid of driving from how much back pain I had just two weeks ago. I felt light headed and afraid of passing out just from being in the car chair for too long, going on the highways. Something to do with my ribs, I think. I explained my situation, and while David was unable to accept credit card over the phone, we worked something out and I was able to send payment to him and receive my mattress and pillow within hours of them being completed, without having to drive over to try them out! I'm happy to say that I lucked out with the right firmness, as it feels like a full body hug whenever I lay down. I'm getting a solid 8 hours of sleep every night, and I'm sleeping in past the sunlight and sounds of people slamming their car doors in the morning. No more back pain! Incredible.

Really great great honest customer service- David will not…read morepressure you into buying and explains everything and demonstrates his honed craftsmanship-with material on display in the store

Forces you to rent a truck and bring cash without allowing you to see what you are buying. Scam.read more

Short of the term "luxurious". Ronnie & Jordan were by the MOST INFORMATIVE & KNOWLEDGEABLE men in…read moretheir field that we have ever met! We were greeted with a huge smile & had no issue finding parking. We walking into a clean & freshly updated establishment with tons of options to choose from. Jordan assisted in making sure we got the PERFECT bed for our lifestyles & desires. Not to mention Ronnie made sure he informed us of the many health benefits & the importance of getting good rest & how the types of bases can also determine quality of sleep. It was as though we had a sleep quality doctor & a mattress expert all in one. We laid in over 5 beds & chose a base & mattress set that we never even dreamed of having. Ronnie & Jordan make a great team & went above & beyond to answer ALL questions & make sure we left happy with our decision. We recommend this location to ANY & EVERY person looking for quality service, amazing selection, & wonderful pricing. Thank you guys!!! You 2 are Mattress firm's best!!

Jordan, the person who helped me to choose the mattress for my mom was very helpful. All questions…read moreI asked were answered in a very professional and respectful way. Hopefully, the mattress I chose for my mom will be good for her. She suffers from back pain.

Great Service, nice furniture, and huge inventory, gran servicio, muebles muy buenos y con los…read moremejores precios, los recomiendo!!

From the owner: Elizabeth Furniture & Mattress is your source for quality home furnishings delivered fast. Our…read moregiant furniture site features a huge selection of accent furniture, bathroom furniture, bedroom furniture, dining room furniture, living room furniture, kids furniture, baby furniture, children's furniture, bunk beds and more! We speak Spanish

I can't say enough about Stacy. She made me feel like I was furniture shopping with my close…read morefriend. She considered my space and gave me suggestions on what to do with it. Just like a girlfriend would. Even after the sale was made and delivered, she followed up to make sure everything went well

Cheap quality furniture forever and after buying they offered always for insurance. They insurance…read moreis Ford.

Do not purchase here! I just bought my mattress there 3 weeks ago, at first I was happy with the…read moreprice but the second day I was starting to have red circles all over my body like mosquito bites, and I didn't know what was the reason until now, I realize that the mattress was infected with bed bugs. DO NOT BUY your mattress at this store they sale you used mattress as new mattress. I just pay to get my room infected with bed bugs and to get my body missed up since I have marks every where also I couldn't sleep for 3 week. I know for sure that they wouldn't give me any refunds.

Horrible customer service. Do not buy your furniture here. I got a bed frame and I was shown a…read morepicture of what I was purchasing. I opened the box and it was a cheap version with pieces missing. I came back to return it and they refused to assist me.

Absolutely 5 star customer service from beginning to end , I called the store before my arrival and…read moreasked a bunch of questions that were answered by Nnabulhe the same gentleman who greeted me once I got to the store . I explained what I was looking for and also told him I had a specific budget to work on . He took his time to show me many options based on what I explained , once we settled for the one I liked he did his very best to accommodate the budget and delivery time I requested . Everything Elsa's settled within a very reasonable amount of time and I am now just waiting for my delivery on Thursday . Thank you Nnabulhe for the exceptional service you provided , I hope delivery is just as effective and professional .

Attentive and kind service. Fairly good selection. Overall, I think we got a fair deal on a…read moremattress. Also, delivery was excellent. They wore special floor protectors and set up the bed. I wasn't expecting them to set it up. I thought they would just deliver and that would be it. Great experience.