Two weeks... two weeks is all it took to naturally repair three years of back pain. As David said, a mattress isn't a physical therapist, but I've been doing physical therapy this whole time. I have a muscle condition apparently, which I've sort of known about my whole life, but it was never this bad. I had tried two new mattresses before this one - a tempurpedic, and a cheap floor model from Sleepys that I took because it wasn't tempurpedic. I figured neither one helped, so it couldn't be the mattress. The difference with Sleep Factory Outlet was that David took the time to listen, and to educate me about what makes a person need a firm or soft mattress. We found the mattress that felt best for me, with all the time and attention in the world, no sense of urgency, and not feeling left alone to my own devices. On top of that, they built me a custom-made pillow exactly to the height I needed, in the shape I wanted, at the size I specified, and I've never been happier! Finally, for icing on the cake... I was feeling absolutely miserable and even afraid of driving from how much back pain I had just two weeks ago. I felt light headed and afraid of passing out just from being in the car chair for too long, going on the highways. Something to do with my ribs, I think. I explained my situation, and while David was unable to accept credit card over the phone, we worked something out and I was able to send payment to him and receive my mattress and pillow within hours of them being completed, without having to drive over to try them out! I'm happy to say that I lucked out with the right firmness, as it feels like a full body hug whenever I lay down. I'm getting a solid 8 hours of sleep every night, and I'm sleeping in past the sunlight and sounds of people slamming their car doors in the morning. No more back pain! Incredible. read more

Really great great honest customer service- David will not pressure you into buying and explains everything and demonstrates his honed craftsmanship-with material on display in the store read more

We were in need of a new mattress for one of our kids. David showed us many different options and was very patient. We picked a full size latex mattress and box spring. It was so comfortable, I ended up using it myself. The mattress is extremely comfortable and my sleep has improved dramatically. I would strongly recommend them. read more

Mark and David are the best people in the mattress world. You don't pay a middle person that's why you save a lot of money with a very very nice quality bed and everything you need like bed frame, box springs, bunky boards. They will work with what you need and what you can pay for. I recommend this place for buying a bed. They make it with all very good quality materials. I always have a great time coming here just with talking with them! I love Sleep Factory Outlet!!! read more

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I cannot say enough about my fantastic experience with Sleep Factory Outlet! My son needed a mattress on a day's notice. We were so tight on time that we had to limit our search strictly to the route between our home and his apartment - basically Rt. 22 in Union. We were looking for something inexpensive, cash and carry, so we tried Costco, and Bob's Discount Furniture, both to no avail. I then found a couple of favorable reviews for Sleep Factory Outlet online, and their location was perfect for our timing. When we arrived, we weren't sure if they were open or not, as the place is more of a workshop than a showroom, and we were there a few minutes before they opened. But luckily David and his father arrived in time to help us out. They educated us on the various types of mattresses available, asked lots of questions about preferences and budget, and narrowed our multiple options down to the most perfect fit for my son. Within an hour and a half, we left the shop with a completely custom, fresh off the sewing table, handmade mattress, box spring, and frame, strapped securely (thanks to David and his dad's help) into our truck. They assured us that the quality of this set is so good it could last him decades, and based on the apparent quality of the materials and construction, I believe them. I would say the best part was the price - hundreds of dollars less than we expected to pay - but honestly, the overall experience was just wonderful. These gentlemen were knowledgeable, kind, patient, eager to help, and ridiculously efficient. Their pride in their workmanship is beautiful to see. Oh, and the mattress was so comfortable, I'll eventually be replacing all of our beds with their mattresses! read more

I came here because I needed a cheap mattress for a temporary situation and the bed I was sleeping on was causing back pain. I looked around and the cheapest mattress at Mattress Firm was 200 and the flimsiest mattress I have ever seen. Here they made me a 5 inch high density foam mattress (I like firm) for just 150 that provides much better support. The denser the foam the higher the quality and longer it will last. The best part is I needed a full but since I'm tall they made it extra long, a "full xl" at no extra charge. I was surprised at how much this made a difference it looks almost like a queen size. I also had a good mattress topper from my previous bed I put on top and now it's the most comfortable bed I have had. I have slept on it for about 2 weeks now. No back pain and once I upgrade to a real king size bed this will stay in my guest room for years to come. read more

My wife and I stopped by here to look at sofas. They were rude to my wife and overall extremely unprofessional. We ended up going to another furniture store. The saleswoman there was much more helpful and courteous. Avoid wasting your time here like we did. read more