While this establishment advertises being pet friendly as an amenity, they do not welcome pets…read more They adamantly, viciously do not welcome pets. I showed up for my reservation after driving for 10 hours in my uhaul, exhausted, late in the evening, and they not only refused to honor my reservation, they yelled at me. I guess they had some really bad experiences, but how was I to know this? They rudely dismissed me and sneered that I should call where I arranged the reservation--which I did--and found another place 20 minutes away, fortunately. Bottomline--they do not honor their advertising and blame the innocent customer. Buyer beware--what else will they choose not to honor? BRW, try Red Roof Inn if you need a pet friendly place.

Clean and quiet for a small town. Friendly staff.read more

While traveling cross country we stop here for the night. By around 1 in the morning was woken up…read moreto the fire alarm going off. The location had no idea that there was an alarm. Could not call the front desk as the phone cord had been literally ripped out of the phone. After notifying the desk they informed there was nothing that could be done till 9. They did give us another room two rooms down however I could not sleep the rest of the night as I could still barely hear it. That room had no cable in the phone at all so again no way of calling the front desk incase of an emergency. Over all I got about 3 hours of sleep and we left at around 5 in the morning, as if I am not going to get any more sleep might as well continue on and make some progress. Also the personal "hotel" coffee maker had no plastic holder to hold the coffee pod in place, in any room. Was able to make a cup almost burning my fingers. The front desk receptionist was friendly.

Thankfully we just needed a quick place to lay our heads for the night but i have seen motels that…read morelook better than this. Honestly from the moment i walked in i should have turned around because the lobby tells you everything about a place. Lobby was full of cobwebs on the lights and is just not flattering to the eye in general but i over looked it as it was 3am and we are out of towners. BUT THE ROOM was disgusting. To pay $70 with a military discount to get this?? Front desk is rude, left a note in the room saying you will be automatically charged $100 if you smoke (even in a smoking room) but you cant take the same energy to clean these rooms??? Ridiculous and Trash.

Horrible place to visit. Poor customer service. Guy at front desk sarcastic and yells for no…read morereason. Got in my face behind the counter. Was just asking questions to be clear of things about the motel because I have never been there before. Motel smelled like throw up and bleach. Lobby was very dirty. They have suspicious ways of trying to get your credit card information. Definitely pass this place up.

Good, full breakfast Nice room, great pillows…read moreFriendly and helpful staff Comfortable and clean accommodations

This a nice motel and the room where ver nice and the beds a comfortable and I would stay here againread more

This hotel is always very clean and the staff is friendly and helpful. There is a restaurant on the…read moreproperty and the town is also nearby. The rooms have nice sized fridges plus microwaves. Many rooms also have ceiling fans. Great place to stay in Winnsboro, LA.

Positives: Comfortable and clean accommodations…read more Conveniently located near Poverty Point. Opportunities for improvement: Pre payment with Expedia did not show in hotels records. Reservation paperwork and clerk said breakfast was included. This was not the case. TV screen very tiny and volume locked at very low level. And Would be helpful to only display those channels subscribed to.

My husband has a 19 pound certified service dog. This hotel violated the American Disabilities Act…read moreby refusing to honor our reservation because of his service dog. The ADA of 1990 states that service animals and their handler cannot be denied access. We had our service dog registration card the owner incorrectly stated that Mississippi does not have to comply with the federal law.

No HOT Water .. read more reviews ..say the same thing!! They tell you to wait 20 minutes leave…read morewater running .. still Luke warm at best.. ALSO horrible check in! I checked in on the Hilton App the day before. I am a Hilton Diamond member I travel for work a lot... then while sitting at Dallas airport I requested early check.. I get to hotel at 1.. check in as 3.. They tried to charge me $50... Then I sad I've never had to pay that before.. Then said there was no rooms anyway . They were booked last nite .. parking lot was empty .. The second shift lady gets there at 2:30. I asked do you have any rooms available. She said of course .. have you been waiting ? She couldn't believe it! She was so nice!! Felt so bad. I am checking out at 8 am are they giving me $50... Also while I was sitting waiting another customer was complaining about items being stolen from his room..another no hot water.. All the while the manager walked around talking on her phone ..

The Rooms Need Upgrading and very seldom clean. The Hot Water is Never hot. The Staff is Friendly…read more But the hotel itself is a Bust. For this to be the Premier Hotel in crossett this is not acceptable.

This is the Fairfield that made me a fan of the chain…read more I travel a lot and prefer to stay in the more boujie Marriott properties. However, that is not always possible, especially when traveling to smaller towns. In West Monroe, your options are limited to this level of hotel from all of the big chains. With that in mind, I encourage you to consider this Fairfield. Because of this hotel, I have chosen Fairfields across the country. I find that they are either great like this location or terrible. I would like more consistency across the brand so maybe those owners should travel here and see how they do it. The hotel is clean, has plenty of parking, friendly staff, and comfortable rooms. I always find a good parking spot and the hotel is a quick drive from or onto the interstate. Despite being close to the highway, I rarely hear road noise. Even when it has been full, I also didn't hear other guests. If you need a stay for a night or two in West Monroe, check out this Fairfield.

Visited this newer hotel with easy access to the freeway 5/5 and safe surroundings 5/5…read more Smooth check in and staff 5/5 Room 5/5 A/C super cold 5/5 The only hiccup was the stained bath tub. Maintenance Repair 1.5/5

Would be lower than 1 if that was an option. I booked my…read morereservation for March 19-6nights on the Hilton app with a valid working credit card a month in advance. I arrived just after 11p to check in. Levi was at the desk and told me the hotel was sold out. I showed him my email confirmation. He repeated they were sold out and canceled my reservation. I asked if the hotel would be putting me up someplace else. He told me it was up to me to figure it out and he didn't know the hotel policy for this and he left. It was 1130pm and they were sending a single female out in a strange city to fend for herself! Not okay. I was able to get some help from Ciera when I explained it to her. She was able to get me a room at the West Monroe location after midnight, but only for 1 night and at a higher rate. Ciera would have Denice (manager) call me in the morning. I went there and they said I had to check out in the morning. I checked out at 830am, Denice never called so I went back, she was not there and this hotel was still sold out. Left it up to me again. Luckily a room opened up at the West Monroe location and I was then able to stay there for the remaining 5 nights, again for more money than my original reservation. I have tried to reach Denice multiple times and to this day I have not heard a word from her. We are Hilton gold members. We travel a decent amount. This is not how things are handled when you oversell.

Perfect stop for a respite from the highway Clean…read moreConvenient Well Maintained Friendly Great breakfast (had grits that were buttery & well seasoned...need I say more) Just what we needed to recharge our batteries, literally, for a few hours We were able to charge our EV all night w no add'l fee Thank you, Hampton Inn

Everything. From the leaking A/C that left the carpet by the window soaked, to the safe that…read morewouldn't work, to the lack of coffee or any other amenities that are offered in any other hotel in the morning, to the staff who seemed uninterested in any customer service, to the snack shop that was never open, to the watered down alcoholic beverages for those people gambling, with only one server to cover the entire casino, to the touch screen gambling systems that had nasty, sticky screens that appeared to have never been cleaned and froze up when attempting to use, I would never recommend this hotel/casino to anyone. All in all, a terrible experience and a lesson learned to pass this establishment and stay and gamble or stay in the hotel elsewhere. If I could rate this place no stars, I would.

We walked in and walked right back out. Displace reeks of cigarette smoke.‍…read moreWe can say to drive one more hour to Louisiana. How much better.

I stopped for nostalgia as this used to be one of my dad's favorite places to play when we traveled…read morebetween Texas and Georgia. However I should have allowed it to stay a memory and kept pushing down the road. This casino has seen better days. From the smoke that seems to be stuck in the carpets to the drink station that was a a sticky mess, this place just doesn't seem to be what my memory remembered it to be. We played a couple machines, then got back on the road and kept it pushing. I don't doubt this will be our last visit.

You people should be ashamed of yourselves for destroying people's lives…read more Hope you lose someone you love to an addiction one day. It's horrible! How do you sleep at night? I sure can't knowing that the one I love is continuously in your presence rather than being home where he belongs! Oh that's right...this isn't your problem. Wish casinos could be held liable for all the suffering that comes along with addiction! What's fun for some is Hell for others. Just saying......!