0 if I could. This branch has gone more downhill than a sheer cliff drop…read more My husband tried to pay our property tax bill in early February. He brought the paper bill, presented it to the teller and asked for it to be paid. They took an old roll number from a condo he sold 14 years ago and paid that instead. I called the city because I wanted to make sure my automatic withdrawals were stopped. They checked the tax account while they were at it and advised they hadn't received the branch payment. My husband goes back to the branch the following week and asks them to fix the problem and get this bill paid. This time a manager gets called in and they tell him they will take care of it, and they will be starting an investigation. I guess when $2,300 goes missing, they have to pay attention. Only, come mid April, I get an overdue tax notice telling me not only have I not paid my bill, but I also have now incurred another $21 in fees and interest. So this time, both my husband and I have to go back to this branch to get their error fixed. The "investigation" was a ticket asking the city for a refund. Why they didn't ask for the money to go from the condo he sold 14 years ago, to the property he gave them the actual bill to be paid in the first place, I have no idea. The city refused to take the money back from the wrong account as a refund. This was near the end of March. But this branch told us nothing. They said the person who entered the request doesn't work there anymore. Oh. Ok. So you have no backup, and everything they were handling goes down the drain. We were told it's our problem to deal with the city now. Take your story and hopefully the city will find your $2,300 and recognize it wasn't your fault and reverse the $21 charges too. Right after this, I get another failure from them. I try to deposit 2 government cheques to a trust account I've been in charge of for years. My name is right there on the system, I've validated the bank card the bank has issued to me, but because this teller doesn't know how it works, a different manager comes out and she doesn't know how it works either. Instead of simply asking me for my ID, which is all everyone has been doing all these years, she tells me I'm not allowed to deposit cheques into my ward's account. She goes on about endorsement. ?This person can't sign. That's why I am their statutory guardian. You want me to sign for them? No one's ever asked but that's how it would go. You have every document that was needed to open this trust account on file. But I wasn't even asked for my ID and they refused to take the deposit. They just watched me take it over to the ATM instead. I'm done with this branch if not this bank.

being the new BMO on the block im sure is not easy, from the stand point of not being overly busy…read morelike other "cemented" locations in the area. this location boasts a decent amount of parking, and really decent service in comparison to other BMO's in Toronto. I was very happy to add this location onto the yelp pages to spread the word of how nice everyone is at this location, even if I'm not happy with Bmo these days. in and out quick service makes a huge world of difference when visiting here on you're lunch hour. I also like that this location doesn't make the experience awkward with additional questions during or after the transaction. just here for my money please...and thank you. don't bother going to any other location, come to this one!

I have been a customer at this branch for over 30 years. The staff turnover is very high. I made an…read moreappointment to sign a signature card for power of attorney (POA) over seven days in advance. I arrived at the scheduled time only to find that the Financial advisor was double booked. I was redirected to a new employee who was unfamiliar with the process.It was assumed that the bank manager, who was away that day, had all my personal information and documents locked in her office. She. had left no instructions relating to my appointment. It took 90 minutes to try to find my information, to no avail. The solution at that point, was for me to go to another branch, and see if my information was still at another branch altogether. I must say that every person I dealt with showed a complete lack of sensitivity, as it relates to my appointment. A POA appointment implies a hardship regarding a family member. I was shocked that even with a seven day warm up, nothing was prepared and no outcome resulted. SHOCKING SHOCKING SHOCKING, DISAPPOINTED.

I like this branch! Indeed, regardless of the reviews one may find on Google I've never experienced…read moreany troubles there. Everyone is so friendly and helpful! Last time I needed US dollars in small banknotes before we went to Cuba and one lady there assisted me with my request, so she saved me a lot of time browsing through other branches. This branch also has newly installed ATMs that I adore. And yes, they comply with all safety measures!!

This is good place to go if you bank with CIBC. The people are friendly and place is clean and new…read more However, please note they have moved to new location.

Amazing staff and friendly. Practice proper covid restrictions. Do t have to wait that long.read more

Hi , amazing customer service and helpful, they care about customers with respect, solved each of…read morethe problems about my account, there is one of the best banking advisor, her name is Roya Askari ,she works with high responsibility and made me so happy for so many issues was on the table ,thanks a lot to her and branch manager too .

Since this RBC is located close to my office, I typically go here only to use their bank machine…read morehowever, when I have had to engage with the tellers for business related needs, the service has been extremely professional, efficient and helpful. I'll try not to hold it against them that the bank machine closest to the doors that lead into the main building hates my debit card and refuses to give me money. Arg!

I had organized through my virtual bank a certified bank draft for a car purchase and this process…read morewas smooth sailing. I subsequently misplaced the draft and came into the bank to seek help and next steps. All personnel from tellers and both manager's for client services and branch manager were amazing, polite and very understanding. Both Eric and Rosette addressed my issue with utmost urgency and professionalism. They escalated the issue within minutes with their home office and within 24 hours, the draft was on hold and a replacement set in motion. Both managers were genuinely concerned and even though I was not a client , they all treated the situation as well as myself with the same level of respect and courtesy which made the ordeal less stressful and a very positive experience.

Ample Parking! Huge…read moreHuge Parking Lot! You won't see this CIBC branch if you are driving along either Bathurst or Centre as it is hidden inside the back of this plaza. Great if you need to use their ATM as there are never any line ups. I suggest not to come alone when it is dark or in the middle of the night as it get really really quiet. You will find yourself alone with nothing but an empty parking lot. Not a safe place to bank in the middle of the night!

Printer is not working since morning and they didn't care to fix it for someone like me to have my…read moremoney order for my loan pay off Very poor customer care support I had to get a last minute money order for my loan , went to this branch 30 minutes before their closing to make sure i have enough time to get to the next location incase they are not able to give me my money order since they don't have teller anymore. Got there and asked for money order after all they said their printer having problem since the morning and they won't able to have my money order at 4:50 pm and all other branches will close at 5 pm Never do banking with this branch because we as a customer have no right to get our things on time and they don't know how to resolve their issue with printer and they had all day to fix the printer. They don't care about our needs as a customer and providing banking services which as low as working printer Zero customer satisfaction if you can't provide services you don't need to be open

I had to switch banks recently. I'm glad I chose this bank and this location. It's conveniently…read morelocated close to my workplace. So after my shifts, if I need to do any banking, I just head over there. Obviously, being friendly and courteous is a must as far as staff goes, and they are. Bank manager addressed all my concerns and made me feel at ease very quickly.