I've been dealing with this TD branch for years and have NEVER experienced a problem. ALL staff…read moreare nothing less than helpful, caring, pleasant and engaging. Any questions I've had, have always been addressed and if the person I was speaking with, wasn't sure, they made sure that I either got my questions answered BEFORE leaving the branch, or I'd receive a phone call with a resolution. I have full trust in this branch to do right by me and my meager dollars. To-date, they have! As for long lines, that's normal no matter what business you go into.................if they're good!!! If there are NO lineups......is when I wonder why.

There was an incident where somehow, hackers withdrew money from an acct I had never used aside…read morefrom paying bills online through a VPN and highly secured browser and, taking proper precautions. My 'case' was forwarded to the 'fraud dept'. After months of not hearing anything back, they fraud dept told me they did not know HOW this happened. Poor customer service and no accountability.

My branch for past 20+ yrs . I have always had wonderful experience. Staff is super nice and…read morehelpful. I use to know most of the staff for years but now I always find new person every time I go but still good service.

Absolutely floored at the way I was treated. My job had an account with this bank, and as an…read moreemployee of my job I was offered pre approved loans and credit attatched to my account. I wanted to get a pay as you go credit card and was told they don't have such a thing. They have them, I guess they just didn't feel like setting one up for me that day. I also attempted to take out a 2k loan which was already pre-approved for by working where I do. I was denied a 2k loan and needed a co-signer to take out a $500 loan. My credit is perfect, and I'm already pre-approved (due to my job), and if I wanted only $500, I could have waited for my following pay day and not gone to the bank period. So much for my new car.

The CIBC occupies a horrible looking building in the older part of Keswick's central business…read moredistrict with an inadequate and awkwardly paved parking lot. Convenient and accessible parking is an initial sign of welcome and there is none here. But service is professionally smooth and when I approach the teller and begin my transaction I am addressed by my first name. There's a friendly ambiance among the staff and service is upbeat and convivial. While it's true that you can't judge a book by its cover, banks need to invest in their communities particularly when they want people to invest in them. Building design, aesthetics and easy accessibility for the community are important factors.