My experience with Kenan Robinson (Seaway Mall Branch) June 6 far exceeded my expectations. The…read moreservice he provided was friendly, knowledgeable and patient. My grandson was thrilled to now have an account, a debit card, and Kenan made it happen. I have to mention this was my second interaction, with the Bank and the service was exeptional. Thank you, Kenan Regards, Judy and Karter Gale

It's so refreshing to discover a bank that still puts the needs of the customer first. The staff…read moreand management at the Seaway Mall branch of BMO in Welland are kind, attentive, caring and professional. They were beyond helpful in assisting us complete our house purchase. We literally could not have done it without them. I highly recommend this bank and branch.

We now have no bank on the east side of Welland. None . Please check into opening one since Lincoln…read morePlaza was flooded. The Niagara Bank is way to small and crowded just like the one in Port Colborne. We desperately need one on the east side. No buts about it because alot of people are saying if they have to go on the north side they might as well change bank and get better service. Sorry but I may be one of them. Alot of people don't drive so it's hard for them. Please consider looking into the east side!!!!!!!

Such poor customer service - I had been here several times and each time I find older staff who are…read morevery unpleasant. My 4th visit I stepped into their washroom and I when I stepped out the teller was standing there and asked me that I do not use their restroom. Wowwwww

After 10 years, I finally moved my mortgage, early, from this institution. I moved it as the…read morecustomer service was horrid, and absolutely nothing was done to assist me. It started really well, but then after the 3 or 4 account manager change, the service and appreication level went horribly bad. After the transfer were made, they STILL took an autopayment out of my account. i alerted my former account manager and no response. Now I am out the payment and the NSF fees. Warning.... if you need assistance with your banking products - do not choose PenFinancial

I came into the branch today in hopes of opening an account at a business close to me . Since this…read morelocation is literally right beside my apartment I figured I would go In and check it out. I had about 115 dollars in tips from my work that I had rolled and I thought I would bring it in and ask them to roll it for me . And obviously if they did it I would be happy to open an account there since there the only establishment that is close.to me . when I came up to the counter as I was the only customer in the store I felt they would for sure do it . I explained that I was very close by and how my bank moved across town and could they please take my rolled change . They tell me they don't do that here . And so as I was feeling pretty uncomfortable to be there as I was getting a really bad vibe from staff and bad looks obviously I didn't want to bring up the fact I'm looking for another business to open an account with . So I simply said good day . Good job guys . You lost a potential loyal customer =)

Very friendly and intelligent repersentive that helped me on the phone to open a bank accountread more

Have been dealing with this branch for a year and have had nothing but good experiences. Such a…read morenice change from the big charter banks that service charge you to the poor house!

This bank, and in particular this branch, has been consistently rude, inconvenient, difficult and…read moreinconsiderate for no good reason over the past 20 years. I am not with them, but I have had to use them on occasion and do banking on behalf of family members. But even the simple act of exchanging $100 USD for CAN they run a check on you to see if you are a terrorist, request all your ID, utter nonsense. The same when you just want to wire some money. They tend to suspect and blame you for anything that doesn't go right. COVID19 hasn't improved anything. They make you wait outside and then discuss your private banking in front of the line up, shouting your business 2m away so that everyone knows you are withdrawing thousands in cash. Fantastic. Then attitude from the security guard, who is bored out of their skull, telling me to keep my attitude in check. Yeah, I am a tad irked that I am forced to shout my private banking matters in public. They are all to happy to give you a loan to "help" you out in these times. Making a profit during these times is all they are concerned about. No mercy.

This branch has recently renovated their location for the worst. If I could give them zero starts I…read morewould. The layout is confusing. There isn't even indication where a lineup starts. This layout makes the process take so much longer, more confusing and frustrating. I have never waited so long at a bank before and it wasn't because of the line up. It was because of the un-stream lined process. The employee had to go somewhere to get my cash for me, when prior too it was right behind them. I am a young customer and can't imagine what this experience would be like for senior citizens. I will no longer be visiting this branch which is too bad because I have been going to this location ever since I had my own bank account.

I came to this BOA location to get a notarized copy of document for a visa application. The online…read morebooking system showed no appointments available for the next few weeks, so I decided to walk in. I was told by a receptionist claiming herself to be a Notary Public that she can't do a notarized copy because notarization requires signature. She told me what I was looking for is a "certified copy" which didn't involve a signature. She told me I should go to UPS to get the "certified copy". I showed her the list of documents required by the embassy where it clearly stated "notarized copy" is needed. She still wouldn't do it and asked me to go to UPS to get the "certified copy". I gave up. Oh. Did I mention that all of these conversations happened while I was at the very front door without any privacy and people walking pass by constantly? I went to M&T bank later and got a notarized copy without any problem. I had to write "I certify that this is a true copy of the original document", dated, and signed. The Notary Public then signed and stamped. I was treated much nicer at M&T too. I was welcomed by two staff members. I had my own semi-private room while the notarization took place. I would never go to BOA for a notary service anymore. It's a completely waste of time and make you feel bad about yourself as if you are an idiot for not knowing the difference between a "certified copy" and a "notarized copy". Obviously, the person at BOA knows how to do a notarized copy as a Notary Public. Ironically, I am a "Preferred Rewards Gold Member" at BOA because it's where I kept my direct deposits in. I didn't use M&T bank as much as BOA. I probably should consider changing my primary banking account to M&T.

I have been a customer at the Military Road location for 2 years. I opened a savings account to…read moretransfer money around from one type of investment to another. First of all, they held my money for 10 days,when the money was coming from a major institution, which cost me money. Then they released money without authorization from an account that didn't have the balance to support the transaction, because the prior auth had been revoked. They never verified that the electronically signed auth was in fact generated by me. Then, I could not flag the transaction, because they don't have flags for ACH or EFT transfers. Could not reach security or the branch which didn't open until 9 am. Literally, I might as well have my money under the mattress, it would be safer. In short, I can't get to my money but somebody else can, without any way to alert anyone to the fraud.

A nice sized location with multiple machine inside, one providing USD cash, plus two machines at…read morethe drive-thru. Parking in here can be a bit chaotic and tough with the parking lot and access to get in here is not easy from Lundys Lane.

Been banking with them for 6 years travelled to my home branch to make deposit for an insurance…read moresettlement and they informed me of a hold I was picking up my new car next day asked to speak to manager I was visibly upset upon approaching me I knew the manager was judging me and she informed me there would b no help to clear the check when I called the customer service line they informed me it was at the branch managers discretion to do this and they couldn't understand why she do any due diligence by looking into the check she could have seen in my account that company had been collecting insurance for over a year the check contained my claim number she could've called the insurance u can't expect to know every company now a days but instead she treated me like a person trying to commit fraud I'd make another location ur home branch if you can this branch is judgemental I expressed that the day the funds would become available was a very traumatic day for me as it was anniversary of my daughter passing away, they didn't even bat an eye you go to ur home branch to do transactions like this I now live 4.5 hours away and have no car but they just couldn't look past my appearance to show me any kind of compassion. Horrible manager most likely leaving cibc all together after this treatment I coulda stayed in my town and waited the week to get the funds and save the money it took to get there and back and the travel time now I have to pay for a second trip to collect my car next week after the worst day of my life thanks cibc lundys lane for having zero compassion or competence.