My experience with Kenan Robinson (Seaway Mall Branch) June 6 far exceeded my expectations. The…read moreservice he provided was friendly, knowledgeable and patient. My grandson was thrilled to now have an account, a debit card, and Kenan made it happen. I have to mention this was my second interaction, with the Bank and the service was exeptional. Thank you, Kenan Regards, Judy and Karter Gale

It's so refreshing to discover a bank that still puts the needs of the customer first. The staff…read moreand management at the Seaway Mall branch of BMO in Welland are kind, attentive, caring and professional. They were beyond helpful in assisting us complete our house purchase. We literally could not have done it without them. I highly recommend this bank and branch.

I've been with this bank ( St Catharin es branch)for years. I always had good service until I moved…read moreto Welland and had to deal with this branch on Niagara St in Wellamd. The staff clearly dont care about customers. They held on to my paycheck for 5 days leaving me pennieless and almost costing me my job. All because " thats their banks policy"

From the owner: Welcome to the Meridian Welland branch! Around here, banking is different. We're a credit union -…read morewhich means we offer similar products and services to that of a big bank, with a more personal touch.

Have been dealing with this branch for a year and have had nothing but good experiences. Such a…read morenice change from the big charter banks that service charge you to the poor house!

This bank is horrible. They don't care about their customers AT ALL! I just deposited a check for…read moreover $6,000 which was denied the first time, ire-submitted using all the EXACT same info days later and many fees later n it was approved using the second deposit of course so they can justify helping ALL THE FEES and now they get to"HOLD"my funds for 2 BUSINESS days AND A TOTAL OF 4 WEEKEND DAYS..... OH AND MY ACTT SOMEHOW SHOWS I'M -$6,0000 FOR ALL THAT TIME!?!? I WILL NOT BANK HERE ANY MORE.

My mother in law has used this small credit union for years so it was an obvious choice for us when…read morewe moved. Plus we live near the main office, which is convenient. Staff is friendly. There's a little play area and books for kids, which I don't think I've seen at a bank before. The services meet our needs. So far so good. Between my satisfaction with Ontario Shores and our good experience with a credit union in another state, I can't imagine doing business with a corporate bank again.

We now have no bank on the east side of Welland. None . Please check into opening one since Lincoln…read morePlaza was flooded. The Niagara Bank is way to small and crowded just like the one in Port Colborne. We desperately need one on the east side. No buts about it because alot of people are saying if they have to go on the north side they might as well change bank and get better service. Sorry but I may be one of them. Alot of people don't drive so it's hard for them. Please consider looking into the east side!!!!!!!

Such poor customer service - I had been here several times and each time I find older staff who are…read morevery unpleasant. My 4th visit I stepped into their washroom and I when I stepped out the teller was standing there and asked me that I do not use their restroom. Wowwwww

Very friendly and intelligent repersentive that helped me on the phone to open a bank accountread more

I don't personally bank here but I use their ATM because they charge less for non-member use than…read moreany of the area's banks I've seen.

From the owner: Drive-up ATM 24/7 Night Drop Boxread more

Having dealt with several of the "big banks" over my life, as well as a fairly credit union that…read morekept trying to sell me products, I had resigned myself to being a bitter bank customer for the rest of my life. So when I walked into the First Ontario Credit Union just up the street and told the person behind the desk that I wanted to open an account, she replied, "Do you have an appointment?", it was no surprise. Well, actually, it was, because I'd never had to make an appointment to open an account before, but it was no surprise to be faced with a bureaucratic bank person trying to complicate things right off the bat. When I said that I didn't have an appointment, she looked in a book and shook her head, saying that I'd have to set up an appointment. "Wow, I've never had to do that before", I said, surprised. She said "Oh well, it's fairly standard". I turned and walked out. I've had a lifetime of dealing with smug bank clerks and I certainly didn't need any more. But at the time I was banking with an even more bureaucratic and smarmy "big" bank, and the location of this credit union was great, so I gave it another chance and phoned to set up an appointment. I'm glad I did. I've never had a bank go so far to make sure that I am a happy customer. My banking services are free. That's right: free. The exact same services I had previously paid for (either in fees or by maintaining a minimum balance) were now not costing me a cent. I set up a chequing account, two savings accounts and a GIC. I have the same (not-great-but-standard) interest on my savings account as I can get at the "big banks". I have a full service bank near my home, and each time I go back, the service is friendly. (So far, no more smug bureaucratic clerks, only nice ones). Unlike my former bank, I don't get telemarketing phone calls from this credit union trying to sell me more financial products or credit cards. Unlike another credit union, I don't get "robo-calls" telling me about all the great things they're doing. When I need help with my banking, I get it. Otherwise, we each go about our business. These days, I'm quite happy with my banking situation - something I never thought I'd say, but it's true. Who knew?