I move my money over to u.S Bank. I was at BMO and decided that I wanted to have my investments and…read moreso forth in one bank so I moved. I also wanted the security of a US Bank. I've been very pleased with the service and everyone is very friendly and goes out of their way to try and help me resolve any issues so I have to recommend US Bank highly.

So far, so good. I had a very bad experience with HSBC in Redmond and Vancouver, so I dropped in…read moreon USBank to see what's what. The counter service people were excellent, quick, and knew their stuff. They immediately explained all of the products they offer and booked a meeting with the account manager in a half hour's time. I went for a stroll around the block and when I came back the manager was very courteous and processed my application online while he was entering my information, handed me the account package and encouraged me to contact him if I had any questions. The next week my bank card came and although I'm not doing any transactions here yet, the statements have been arriving promptly, everything seems very well thought out and easy to understand and efficiently executed. The service charges are the lowest I've encountered. Very happy customer.

I like this branch bit Scotiabank can be difficult to deal with. For example, they called me on a…read moreSaturday night re a possible fraud charge. I called Sunday morning to say they were legitimate charges. She didn't believe me and canceled my card! I called Scotiabank right away and they verified I was legit, but said she had closed my card and I had to come into bank to reapply

Went to the White Rock branch to get a new debit card & a week long saga started trying to get the…read moredebit card to work properly (previous card was over 15 years old) multiple staff spent several hours (literally) over the week trying to solve a problem none of their tech service people had even heard of - branch manager finally figured out a solution. Kudos to their patience & willingness to look for solutions, very nice to deal with!

I have had nothing but fantastic interactions with Umpqua at any location. The Blaine branch…read morespecifically is very helpful and friendly.

The Blaine Umpqua Bank is in the ideal location right in beautiful downtown Blaine - I recently…read moreopened my account here and the staff & manager were smart, helpful & friendly - highly recommend!

Very solid 3.5 stars especially if you discuss with Kim for mortgages. Offered great advice as…read moreusual, these mobile mortgage ppl. For example, going for a closed variable to take advantage of a lower fixed rate in future won't result in any penalties---unless it's another variable. It's a nice branch off the Main Street. 2 atm. Open entrance as per pic. Free parking in the back.

What is wrong with this bank. It's MONDAY afternoon and they have 2 bank employees working. I don't…read moreunderstand why RBC continues to under staff their banks it's very frustrating so I think I'm going to be switching to a new bank like Canada Trust.

I went in to convert my RRSPs into a RIF because I turned 71. After two appointments I still had…read moreno paperwork from them. This has been my beef with them for a number of years. I have a number of RRSPs with them and have asked them for the last three years for written statement of all my accounts at least once a year which they have never provided. Yes I have online banking but one statement a year for all investments did not seem unreasonable. I did however receive a monthly statement for one account for ONE cent which I asked them to discontinue but they never did. When I went to the BMO this January to transfer everything to them , I had to go back to Vancity to get the paperwork I was trying to get in the fall. Most frustrating bank I have ever dealt with. That day there was one teller, people sitting at desks all around,and a lineup to the door. Extremely poor service and unhelpful staff. Over the years I felt like Vancity made things very unclear and confusing. My husband had a 10000 dollar RRSP there which he never received any statements for . He does not do online banking so again we had to ask for a statement for that. Can hardly wait to close up everything there!! On the other hand I had an RRSP at Coast Capital nearby where I went in November. It took about ten minutes and I came out of there with the paperwork I needed to make the transfer. They were great !

Friendly, fast service even when there is a line-up!…read more I get the feeling that they are a good working team and help each other when needed. I over heard a man who works there say that he will wait to go on his coffee break so he can help the credit union members in line and proceeded to open up another teller station! Staff remember my name too!

Consistently the tellers make mistakes at this branch. Numerous times they paid the wrong credit…read morecard even though they had the bill in their hands. The BMO branch in Mission BC is far better and as we go out to Mission to visit family we are doing are banking there even though we live in Morgan Creek.

Overall service is fast and accurate. Very satisfied with the professional knowledge of investment…read moreprovided by David. Highly recommended.