Madge and her AmeriPro team was excellent and professional. Madge talked me through the entire…read morerefinance process and apologized for all the federal regulations that we had to deal with. It was exhausting, however she tried to make to process as pleasant as possible. I was able to quickly close. I am now saving over $1500 a month. Can't bark at that!! Overall, Madge was very helpful and had great advice. Thanks Ameripro and Madge.

My previous mortgage company that I was dealing with kept giving me the run around. With Madge,…read moreAndrea and their team, I received immediate assistance and always answered my calls. Have me up to date information and kept me informed of my loan. I'm extremely satisfied with the team and will recommend them to friends and family...

The worst mobile app in Banking history. A check deposited on the mobile app Friday afternoon won't…read moreeven show partial deposits until Tuesday MAYBE. Prepare for less than a handful of locations to serve the entire San Antonio area, an unreliable App, and locations half a city apart. Best bank elsewhere.

This location in The Quarry replaces the location that was on Austin Hwy near WalMart…read more It was a smart move because this location is more accessible and closer to the center of town. I love the open and fresh interior design and same helpful and welcoming attitude of the employees. There was a steady stream of customers and they all seemed as happy I was to be Navy customers. Great job Navy FCU!

I changed banks after a certain bank started to charge me for using my money, they started adding a…read moremonthly fee. I bank at RBFCU now. Wonderful, courteous staff. This was the first time I was at this branch. The lady at the front, don't know her title, she assists people with question and banking needs excluding transactions). She assisted me with getting a debit card as my branch now uses the money machine to contact a drive through teller and seems that a debit card is needed. She was on the phone when I walked in. She acknowledged me to let me know she realized I was waiting. When she got off the phone she apologized for the wait, very professional. Afterwards went to the teller for a transaction. He was very helpful for questions I had. It's nice to know RBFCU is consistently professional at all branches

I'm a member and I needed to get some important documents notarised. Gabriella was very helpful in…read moredetailing what I needed and assisted me through the process. The visit was efficient and quick, which I very much appreciated. Please give her a raise! She's excellent.

As a first time home buyer I was very intimidated by the thought of applying for a mortgage…read more Jennifer was so amazing and took the time to explain everything to me and look at all of the options in a way that made me feel so comfortable with the process. She was so quick to respond, helpful and truly made the experience very painless. I would recommend her to anyone and everyone! Thank you Jennifer for helping me purchase my first home!

Do you want an expedient mortgage application process with someone who has your best interest at…read moreheart? Then Jennifer Schroen is your person. My wife and I just bought our 1st home in no small part to Jennifer's exceptionally quick paperwork turnaround times. For reference the average timeframe to close in San Antonio Texas is about 35 days, and we did the whole process through a VA loan in about 28 days. Quite frankly the only thing that kept us from closing sooner was the previous homeowners needing more time to move.

slow ass workers in the teller lane!!!! 2 cars in the bay and over 20 minutes just to deposit! if…read moreyou're in a rush do not come to this one!! hire better faster more experienced people!

RBFCU Mission South, 201 S.W. Military. Read the reviews on…read morethis particular RBFCU and most were one star. I was on the south side so I stopped by the drive thru at this location. Not many people in line and all four lines had one car ahead of me so I waited a whole 3 minutes. The teller #2798 was very pleasant and was taking care of her customers in a very professional and efficient way. Always saying, please and thank you to everyone. Also, the smile on her face was not fake but exhibited great care as her voice inflection sounded true and authentic in her Customer Care attitude. Great job! I reread the reviews and it appears to me that they were written by people who were in a hurry but who expected immediate attention. Well folks, disappoint is always around the corner if you are getting there during the rush hour. This does not help you. If you're in a hurry that situation can be frustrating. People, plan your day! It's not about you, it's about being patient and having a good attitude. I am a highly qualified food and service critic and as such I look at everything about a restaurant or food establishment before I make a judgement call. You all should do the same!

Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!

Been with RBFCU at this branch for over 20 years. They have always been helpful, friendly and…read moreknowledgeable. We have financed all of vehicles through them and have gotten the best rates. Never any issues with any of our accounts. Sometimes the lobby gets a little busy especially around the paydays for the surrounding businesses but the wait is not long. The tellers handle the transactions without any unnecessary delay while maintaining their friendly manner. I highly recommend them.

Followed up with email. Turned out the rep misinformed us. Without providing her name, I'm hoping…read morestaff could just get educated on the difference from asking for change. Recap, we pulled $200 from RBFCUs atm and went in to request a $100 bill and change from the other $20s. As a nonmember and requesting bills, turns out that we should not have been charged. I used to be a member many years back and was considering to open an account for my son as they are close by. This was my sons first "in-person" bank experience; not a positive one. Hope to hear from the Branch Mgr Vanessa.