Does really well with customer service and they offer wide selection and quality furniture. Would absolutely recommend RC Willey!

They simply are not customer friendly. It is all about them making their money off you and not caring if your satisfied. The warranty is a joke because they don't actually make appointments. If you need to use your warranty you have to take the entire day off work because they give you a date but not a time when they will be at your home. You get a text the night before giving a 4 hour window but you still have to clear your entire day because you don't know if they'll be there morning or afternoon. I have scheduled 4 times for same issue which means I have had to devote 4 days to RC Willey trying to fix a sofa I bought 3 months ago. Total disrespect of my time and schedule read more

Almost 5 years ago, we bought a bunch of furniture - couch, love seat, credenza, etc. We're not in the market for anything new, but recently keep getting spam emails that I have repeatedly told them to remove me from the list. After the first time, each time I unsubscribe from their marketing emails, it confirms I have already been unsubscribed. That initial one was 2 months ago. And I still get multiple spam emails every week. There must be a JV team running their marketing that recently started sending all kinds of mung at me. So, use a burner/junk email account for this company. I'm fed up and regret giving them my main account address. A sign of desperation like this, and clearly violating the law, seems like a sign of increasing desperation. They lost any future interest in me buying from them again. read more

I would like to start out with a positive. The sales rep we dealt with was amazing, he was attentive and listened to us to find out our needs. In April we had a mishap and had damage to our new piece of furniture. We called customer service and scheduled and paid to have a tech out. He arrived on time and was professional. They ordered the replacement parts and we were told it would take 4-8 weeks for the parts to come in and for the repair to take place. 4 months later they finally told us the parts came in and scheduled an appointment. I waited all day for them to arrive, which they never did. I called and was told they called me to reschedule, which they had not. I then waited a week to try and get the appointment rescheduled. No one called me back. I finally sent an email to their CEO in Salt Lake City Utah and two days later received a call from the store manager setting up the repair appointment for today. The technician arrived on time and was professional. He started to work and realized the wrong replacement parts came was ordered. I'm very dissatisfied with the repair departments and lack of attention to detail. read more

Having just moved to Boise this was our 1st furniture store experience. We were browsing for a leather reclining sofa and in walks Aaron B. He was knowledgeable, patient, kind and extremely helpful in assisting us with the perfect purchase of a Flexsteel Italian leather sofa with an additional reclining chair for our movie room. We could not be more pleased with the experience we had. Delivery and setup was within two days and was a breeze. Would absolutely return to this store for any additional things we need for our new home! read more

RC Willey - Flexsteel reclining couch and additional leather recliner for movie room. - Appliances Near Me - Meridian, Idaho

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We ordered several thousand dollars worth of appliances and furniture, including extended warranty's and delivery with installation. Redeeming said warranty's has been an absolute nightmare. Service techs who come out have been helpful, but communication between ordering parts and the meridian store have been inconsistent. Store claims Fabric warranty's not including a broken zipper, supposedly only to clean the chase. Salesperson and the service techs claim the zipper should be covered. Ordered 5 Billy bookcases, of which several arrived without appropriate hardware so the delivery and installation team said that replacement parts would be free, since it was missing upon delivery. It's been a battle getting a straight answer as to why I'm getting charged several hundred dollars for stuff that was promised to be covered, delivered and installed without. Don't waste your money here. Their stuff breaks quickly and then they claim it not to be covered any of the warranties. read more

In 2021 I bought a full size Airloom Extra Firm mattress. Here it is 2026 and the mattress is so soft it hurts my back. It has a 10 year warranty but they say the mattress doesn't fail their tests. So much at shopping at RC Willey anymore. It close to two months for them to replay after their tests. In the mean time I bought anther mattress and I'm not have a sore back when I wake up. read more

I bought an extended warranty on a Cozzia Massage chair from RC Willey. We have spent the last 6 months trying to get it repaired. Finally today the Cozzia Repair tech said that it can't be repaired and it needs to be replaced. . . but the problem is that RC Willey will only give me about 5k less than the cost of a replacement chair as credit since I bought a floor model. So I can't afford that and now have to find a way to get this chair hauled out of my home. . . VERY FRUSTRATING! read more

RC Willey - Cozzia Massage Chair bought at RC Willey - Appliances Near Me - Meridian, Idaho

We've been RC Willey customers for more than 20 years. Today we were just browsing couches and loveseats. What made today special was Cash and AJ. Cash - U da man. Storytime. We were left in peace to wander around and plop our rears in about 30 or so loveseats and couches. Some with motion and others without. We even ventured into the Dink and Doink section for deals. When we found a piece we liked I went to the counter and talked to Laurie but she told me that Cash is the man. Makes sense to me because one of the mantras is Cash is king so I hopped over to see Cash. Cash informed me that I still had a line of credit which is exactly what I wanted to confirm. I went looking for a salesperson and easily spotted a green tape measure. Said tape measure belonged to AJ / Andrew. We did some chit chat and within about 10 minutes I was back at Laurie to check out but poor Laurie hadn't yet been training so guess who checked me out? Back to Cash. Again Cash was great. If I could have brought him some ice cream afterward to thank him for his service, I would have even though that would have been weird. Cash my man, instead of ice cream, how about a 5-star Yelp Review instead? Thanks, Cash and AJ for making the most of a Thursday night close to closing time. Btw. I may be back for the John Wick pinball machine. read more

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I purchased a refrigerator from RC Willey several years ago and got the best warranty available because I had been without a refrigerator too long and didn't want to have to go through that again. Well guess what. The refrigerator I bought from them died and they can't fix it because it has the modern condenser that won't fix. So they promise to replace it. We have been sitting and waiting for 3 weeks for our refrigerators show up with two or three promise dates that have fallen through. The excuses are thick. The refrigerator is not here. I am so mad at these guys read more

My elderly parents (80s) purchased a new couch from RC Willey. It was delivered December 24th, 2025 so is still under warranty. In April we noticed that the couch was beginning to bow on both ends. The couch is used rarely as my parents sit in their recliners facing the tv most of the time. We reached out to RC Willey. A repairman was sent. We were told that parts would need to be ordered. When I called to check on an ETA of repair a month later, we were told it could take up to a YEAR to get the parts. RC Willey will not return the couch. BUYER BEWARE - a manufacturers warranty releases RC Willey of all responsibility. We highly recommend you go elsewhere!! Very disappointed and feeling duped!! read more

My girlfriend and I purchased a sectional and rug in early March. Our sales man Keith Wheeler was great showing us everything and helping us make a selection. He said he would reach to let us know when we could expect delivery of our furniture. I called to get an update on our deliver , and received NO call backs. I waited a few days and called customer service my self and they let me know it was there, and had been there. Not a good look at all, if you are going to take peoples money, take their calls.. do better man! read more

Worst experience ever. Chair took over four months to get then when it was delivered the bottom leg was missing. They said it was going to be ordered and that they would send someone out to install it. Two months later they send a person out we thought was going to bring the missing piece and all they said was oh I was sent to take a picture! Worst customer service and follow up we've ever experienced. read more

We bought a couch and love seat in March of this year and within a month, the love seat mechanism started falling. I had bought the 5 year warranty, so called the store for a repair. Sadly, the RC Willey customer service department fell flat. They were supposed to call me for a repair pickup and never did. After multiple calls to the store that went unanswered, I went to the store and talked to the store manager Juan. Juan was awesome and agreed that they had failed us. He set us up for a replacement couch that will be delivered this week. Thanks Juan for your awesome customer service! read more

The above issue was remedied and I am so sorry I forgot to update this review!! I have furnished my second house with almost all RC Willey. Their customer service has been exceptional. Keith is my salesperson and is always above and beyond helpful. Thank you RC Willey! read more

Bought 2 brand new electric recliners and a love seat. 1 of the recliners does not work and the other recliner the base is bent So the recliner doesn't go up all the way and it was just delivered today and no one can even come look at them for us until Friday. I AM SO PISSED!! i paid $4000 for these and I get SHITTY SERVICE! SO ANGRY! I will NEVER buy anything from them again! read more

I recently made a review stating that they kept giving me delivery dates for my bed that they never actually met. I had to call them 3 times over the course of 2 months to get a date that was actually correct. When I made the review, I was told to just reach out to customer service via email. I did. What did they say? CALL THE STORE! WHAT DO YOU THINK I'VE BEEN DOING THIS WHOLE TIME!? Anyways. After complaining, they finally gave me a real delivery date. The reason I am writing this is because after waiting 2 months for this bed, it arrived with a rip in the headboard, no instructions, and no screws. This company is an absolute scam that will do anything to avoid giving you the product you paid for, and when you finally get it, it'll be broken and incomplete. You are better off scrounging in a field for some hay to sleep on than shopping here. What a joke. read more

I purchased a wash machine with extended warranty last August...the washer quit working a few days after the one year anniversary of my purchase...but I have extended warranty...long story short my wife passed away the same week the washer went out..I got a service order submitted and explained my wife passed away and I had family from out-of-state staying with me preparing for her service...I thought they would have some compassion and quickly get me taken care of...no such luck...1 month later and two visits from the contracted appliance repair and still no washer! I tried to file a formal complaint and RC Wiley in Meridian informed me there isn't a formal complaint process...so here I am... read more

We shopped prices at several stores but the best price & selection was at R C Willey. Brooke was our sales person. She was very knowledgeable of her product & pleasure to work with. read more

My name is David G Haltom. I had the most gracious and wonderful experience this morning, Monday, July 14, 2925 with manager , Juan at the Meridian store. I went there as they opened and went to customer service and spoke to the young lady working that counter. I told her my situation and she ask if I would like to speak with the manager after discussing the issue with the controls on a recliner we had purchased. Our new puppy had chewed into the control wiring of the chair. Juan the manager, came spoke to me. We got the sku# off the chair, found another one exactly like it on the floor. Juan called one of the guys in the warehouse area, got him to check for another control and cord in the back. He found one, brought it back. We tried it in the chair to make sure it worked. It did, Juan gave it to me. We shook hands and I expressed how much I appreciated his help and kindness. Cane home and put it on our chair. Everything works great.,my wife and I have been buying our things from the Meridian store for over 21 years and have always been treated with kindness and respect.. Thank you manager Juan and RC Willey Meridian. David G & Sandy Haltom Meridian, Idaho 83642 read more

I have literally purchased everything in my house from RC Willey. When the installation of my dishwasher needed repair I was surprised they do not stand behind their service. I will think twice before I purchase anything else especially an appliance. Update: I paid to have the dishwasher repaired and was told it was installed incorrectly. read more

RC Willey - The dishwasher coming out of the cabinet. - Appliances Near Me - Meridian, Idaho

Crap product. Junk. Fell apart next day after delivery It's was a liter piece of ***t

Terrible customer service, what type of company can't cash refund $250 dollars. Apart from that the supposed promise of 1 week delivery turned into 3 weeks and a now supposed arrival date is more than 4 weeks from now. From overpriced furniture to crappy service this place sucks! read more

Not my scene. I felt overwhelmed with "helpful" staff. Just wanted to browse around to see if they had a desk for my office but felt a lot of pressure and took off. read more

All of the people we interacted with were great. Our salesman Jack was very professional and helpful. We bought a leather sofa and loveseat combo as well as a large entertainment center for our new home. Spent just about 9k. First delivery we received the sofa, but the loveseat was damaged and had to go back. Second delivery (the following week) we received the loveseat and entertainment center, but the entertainment center was missing the section that the tv goes on. Delivery manager called my wife and told us the missing piece would be delivered to us first thing Saturday morning. This was on Wednesday. Missing piece didn't arrive on Saturday and we were having a surprise birthday party at our new house for our son in law that evening. Finally called our salesman Jack on Monday and he lined up the delivery of the missing piece the next Thursday. Which we were told they only deliver furniture to our area on Wednesdays. Sure enough our missing piece was delivered Thursday. The problem with that was the guys that delivered it are the electronics deliver installers and had no experience putting together a large 7 piece entertainment center. Hats off to Forest and Jacob the electronics installers. They did their absolute best to read through all the instructions and diligently worked their tails off putting that very large and heavy entertainment center together. Got it all put together, but didn't have the proper equipment to get it pushed back into place. I've ordered furniture sliders from Amazon that should be here tomorrow. Hopefully myself, my son and son in law can get it slid into place. read more

RC Willey - Hard to see in the photos but the entertainment center is about 4 feet from the back wall where it needs to go. - Appliances Near Me - Meridian, Idaho

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Well they did us right! They came and brought our order and put it all together past the their hardline delivery time. They fixed the problem . Thanks Mr. Jensen and staff. Much appreciated read more

We contracted with RC Willey to redo the flooring in our rental home. We explained the urgency of the matter and chose flooring that not only cost more but that we also liked less specifically because we were told it would be in in a matter of a "few days" and that a crew would be available. We made it very clear that securing a tenant in short order was important for us and that if the delay was to be "weeks," we did not wish to place an order. Over two weeks later, the first guys came out to do the floors. NO TRANSITIONS were installed between LVP and carpet. LVP was finished with abrupt edges that were not cut evenly. Extensive dust and debris left in home. (We paid out of pocket for our housekeeper to include cleaning the brand new floors when she came to do the move out/move in clean. Mopping and vacuuming.) We called to ask them to finish the job, explained (again) the urgency and it took over a week for them to send a crew. Yesterday, we examined the work of the second attempt and ALL transition pieces were loose. In fact, pushing on them with a single finger caused them to fold in half and crack in the middle. There's certainly no way they would have had the integrity to hold the weight of a person. (In addition, the floors were a mess again - so we will need to go back and dust/vaccuum for the second crew.) Today, a third guy came and said he used a better glue. He also stated that to do the floors correctly, they needed to be torn out from the underlayment. Great. So we are now a month without rent, out the cost of cleaning the floors twice, the job is still not done...and there's a place int he middle of the kitchen where they installed three matching LVP pieces instead of mixing up the pattern. When I spoke to Brian, the floor manager, he offered me $150 credit and said look "it's a small job out in Emmett." Wow. It wasn't a small job for our family! It was nearly $5000 out of pocket (plus lost rent, lost $ to housekeeper, additional disruptions to tenants) and we were just hoping to be treated like our job mattered. I will never go back to RC Willey after this experience. read more

'Service'I received was 'shaving' an Ottoman. Ottoman was 1 1/2 years old. Attempted to charge $ 200 to recover barely used product. Was told manager of store does not take calls. read more

The process to check out or buy anything is beyond inefficient. Then, it takes 30-45 minutes to check out because no one is able to do all of the job (I.e you have a question at check out, have to get out of line and ask a sales person. They can't change sales orders or check inventory at check out). Such a disrespectful waste of people's time. read more

People... two and a half stars? Read the room. It's a #show for service and quality. Value sucks when the appliances and furniture break down quickly. Then wait a year. Your sales person will abandon you and all you have left is small claims court. read more

Purchased a Liverpool Demin sofa with matching chair in June 2024 for my "new home". I also signed up and purchased the "Blue Rewards Annual Membership" because of my positive experience. After 6 months I noticed the mid sofa cushions were sagging and obviously compressed. I visited my sales rep and she mentioned they have been selling lots of this product with no reported issues and was surprised by my photos. Customer service was initially attentive and told me I had to wait for a service tech to come out to verify my issue. I was told that it could take up to 5 to 6 weeks for the sofa to be repaired and returned back to me. After this contact I had to wait for a "Return Authorization" from the manufacturer. The customer service rep could not give me a TAT and was non-empathetic and rude. After a month past, I went to the store for follow up. My sales rep had trouble remembering me and customer service said they had to (again) contact the manufacturer on the status. My sales rep mentioned that customer service "dropped the ball" and went to her management. My sofa was replaced within the week. I am pleased with the replacement but concerned the issue will return. There is no option for me to write a product review so others would not have the same experience as me. This experience turned out to be very stressful. I will not be returning or purchasing any more products from this establishment. read more

RC Willey - 2nd photo of compressed sofa cushion - Appliances Near Me - Meridian, Idaho

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If I can give 0 star I would this not do too the store l. But it do to the repair team. Say they can't find issues it in for service right. If they don't find issues with it won't go towards the warranty for lemon law. And the worse part they asking $1,000 for person get a technician to the to diagnose the issue. I have issues with buletooth with the soundbar. People be warn avoid soundbar at all cost any rc willey. The technician was not listening to me. Saying it my fault or other issue other then issues I have this is bs. To People DONT Buy SoUnDbAr. I still buy form the store but not SOUNDBAR!!!! read more

Been trying to get a call back for 5-6 weeks to get a recliner repaired. No call back no eta just excuse after excuse on why they can't call back or give an update on repair. Bought $10000 of thousands of dollars with them On furniture and appliances. This will more than likely be the last. Worst customer service in the game. read more

Pt2 UPDATE!!! Rc Willey has responded and doubled down on the "Return" position. The issue of the return is mute since RC Willey exchanged the product originally, stating no other issue and pointing out no "wear and tear". Upon taking them into Apple the technician, who took time to examine the product for damage and malfunction, stated that they were brand new condition and no issues other that one of the earbuds not working. They had no issues resolving my exchange and have done so. Apple also stated that the serial number issue that RC Willey mentioned is not an issue at all. Many customers remove or damage the serial tag from the box upon opening . The solution is simply connecting the product to obtain the serial number. The issue is a poor manager, John Smith, who is obviously in a position for which he is under qualified. The real complaint is not the poor customer service of RC Willey but rather a store manager, John Smith, defaming the character of a customer in the presence of several witnesses including customers and staff by accusing/ verbally and blatantly, me of stealing or fraud. Thank you RC Willey for skipping over the defamation situation in your response. To prove the bad intentions of this manager, maybe I'll ask why, if Apple products can't be returned, that the stores have display cabinets filled with returned and often times, defective Apple products that you sell right back to unsuspecting customers. I'm confused. Maybe you can explain the policy again and why it applies to some but not all? I'd also like to know why current customer service reps/ supervisors from the meridian location have reached out to harass me, only me online simply because I pointed out their mistake. It's obvious that RC Willey will never take responsibility for their mistakes and continues to lie and defame customers publicly. Sad. read more

Over the last several years my husband and I have purchased several items at around $15,000.00. Covid was a part of some of the issues being that items would be delivered damaged every time. We were either offered a discount or replaced the damaged item with a new item, but with Covid it would take several weeks or months to get. Also, when the item is delivered by RC Wiley, the delivery will not be completed correctly. The first item was a refrigerator installed and the ice maker line leaked and caused damage to my wood floors in the amount of $20,000.00. I returned the refrigerator and purchased a new item from someone else, and my insurance company was going after RC Willey. Also, we purchased a gas BBQ that was deceived, but the plastic was not all removed, we had to call to have them come back out to remove the rest of the plastic. Then when connecting to the gas line, the connector line provided with the BBQ did not work and we had to purchase a new one and take the broken one back to RE Willey. Just wasted more time dealing with their items. The most recent item is a dealing with reclining chair that I purchased a year ago for my husband to help with his Neuropathy because it elevates his legs nicely. The chair started out great, until the motor went out 6 months later. I contacted customer service and reported the issue, and they sent someone out to inspect. They came out to confirm the problem and they would order a new motor, which would take 5 to 6 weeks to get. I also informed them of other issues with the chair, and they said they would place the order to replace the arm with the stitching issue and another panel with a stitching issue. It would take 5 to 6 weeks to get the new motor and 11 weeks for the panels. The motor got replaced at 4 weeks and we were waiting for the panels. Before the panels were replaced, we were in the process of having our wood floors resurfaced due to another leak, and the chair was wrapped with paper and plastic by my professional moving company and was placed in the pod that sad in my driveway during the resurfacing of my wood floors. During this process we received a call from RC Willey saying that our panels have come in and that they will be replaced, but the chair will need to be picked up and completed at our factory. I informed them that the chair was in a pod on our driveway and set the appointment once the pod was emptied. When the chair was picked up, I decided to keep it professionally wrapped for the safety of the chair. RC Willey picked up the chair and had it for a week, and upon delivery of the chair back, the left upper side panel had a huge puncture in it leather. This was not at all in the chair when it was professionally packed, the chair looked good except for the panels that were getting replaced. My husband received the chair but just checked the panels that had been replaced. I got home an hour after the chair had been returned and immediately saw the puncture in the side panel. We called RC Willey that same day and sent them a photo of the damage to the chair. Their first response was to give us $100.00 or have the panel repaired. Currently, I have really had it with the service and all the damaged items I have had to deal with. We informed them that this was not good enough and now they are sending someone out to look at the chair. Stay toon because I am not sure what they plan on doing. I just want a refund so I can get a real chair and service from another company. Debbie read more

Delivery/customer service is horrible. I bought a couch on the 2nd, paid $100 for it to be delivered. Got a call the night previously with the time frame and moved around my schedule to accommodate. I got the tracking info that morning and each time I checked it was being delivered later and later so I called to reschedule for the following week. Again, I rearranged my schedule to accommodate. I thought it was odd that I never got a confirmation call the night before or tracking info so I called customer service this morning only to find out the person I talked to never actually rescheduled my delivery. Even though I even made a follow up call to confirm, nobody ever scheduled it like they said. Now for the third time, I'm having to cancel an entire day of plans. Would never recommend. Gave two stars only because my in store experience was decent. Update: Couch was FINALLY delivered and it looks awful. So dirty and torn in two places. If I could give zero stars I would read more

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I wrote a review a few days ago on Yelp, but can't find it, so am going to reiterate what I said previously. I purchased carpeting/pad from RCWilley. The sales people were wonderful and very helpful. However, the installer showed up, no paperwork or information regarding the job. The install looks good, however, never informed me he had completed the job, no paperwork once again to sign showing completion of job, or allowing me to inspect it prior to leaving, and quietly left leaving my doors (both storm door & front door) WIDE OPEN!! How RUDE and UNPROFESSIONAL!! read more

I don't usually write reviews, but my frustrating experiences with RC Willey have pushed me to warn others. After two major purchases that turned into complete nightmares, people need to know what they're getting into if they make the mistake of shopping there. First disaster: two years ago, we bought a stackable washer/dryer. While the machines are fine, they delivered them without the necessary stack kit. They couldn't get one for almost two weeks, leaving us without a functional laundry setup. This was after paying $90 for their so-called "Blue Delivery." Annoyed, I had to buy the kit from a competitor and install it myself. Second disaster: this year, we bought a couch and a fabric protection plan from them. We picked a couch we loved, had it customized, and waited eagerly for it. They called to say it was ready and would be delivered by the end of the week. I moved our old couch out the night before, but guess what? No delivery. The salesperson screwed up the schedule, delaying the delivery by almost a week. We were left without a couch in our small condo. After raising hell at the store, the manager refunded us $250. That was the only decent part of this ordeal. When the couch finally arrived, it was a mess--dirt marks, scuffs, and even plastic screwed into parts of it. The liner on the ottoman was falling off, and one of the sectionals was missing the bracket to join it together. When we called the sales rep, she nonchalantly said this happens all the time and basically told us not to expect perfection. Are you kidding me? I'm 45 and have bought several couches in my life without ever facing such shoddy service. I asked what they planned to do to fix this mess. She said she'd talk to her manager and get back to me, and we also scheduled a repair tech and a cleaner. Surprise, surprise--the tech never showed up. This was after I took time off work to be there. When I called customer service again, I was told they couldn't fit us into the schedule. The sales rep called back to say they thought they'd done enough by giving us the $250 refund. That refund was for the initial screw-up, not for delivering a defective couch. We paid for a fabric protection plan, and they're acting like they're doing us a favor by sending someone to clean it. We love the couch and are keeping it, but I'll fix the issues myself because I refuse to deal with RC Willey again. Their incompetence and disregard for customer satisfaction are appalling. They might offer good prices, but it's at the expense of any semblance of good service or customer care. DO NOT BUY FROM RC WILLEY! YOU MIGHT LOVE THE ITEM, BUT YOU'LL HATE DEALING WITH THEM BECAUSE THEY WILL SCREW IT UP. read more

I got all my appliances for our new home here. We had issues with our refrigerator and I got lost in their huge staff of help. Pushed from department to department. Finally to head of service, I think? She promised to get it all taken care of. It has been from November '24 until the present day in April and STILL not taken care of. No return calls, just pass the buck and now ignore me. read more

We are new to Treasure Valley and came here on the recommendation of a friend. We ended up purchasing some end tables and a coffee table. The price seemed reasonable. We liked the person that helped us, Melissa. The process of purchasing went smoothly. My only complaint was when we went to pick up our ittems. You are directed to a loading dock area. We parked and followed the instructions for contactless check-in to have our items brought out to the dock to be loaded into our car. We waited 10 minutes. Another customer came and went into the office. We decided to do the same. The young woman behind the counter was nice, but when I told her that we had been waiting 10 minutes with no response, she apologized and said that she had just arrived. The implication to me was that no one had seen our text and we would have sat outside indefinitely had I not come in to the office. If we shop at RC Willey again, I will most certainly go into the office to check-in. read more