Taxi was a NO SHOW even after I made a reservation two days in advance. Delayed by 13 hours arriving at home 100.00 extra for the new ticket NO CALL BACK FROM MANAGEMENT POOR. POOR read more

I booked an early morning taxi and no one showed even though I received a confirmation of my online booking. When I called RDU Taxi they said no one was coming and I had to call because I booked a taxi early in the morning. Ridiculous outfit!! read more

Funny how a 4- or 5-star review can drop to 1 so quickly. I used these guys a couple of times for rides to the airport, and they were always on time and courteous. The third time, though, no one showed up for my 5:30am pickup. At 5:35, I called the number on my reservation confirmation email and was told that not only did I NOT have a reservation, but I called the wrong company. He told me that the phone number that I just called him on, the one from the confirmation email, was not his company. I don't understand. I ended up driving myself to the airport and paying to park. Fortunately I could do this - if I didn't have a car, I would have missed my early morning flight. Don't count on these guys to get you anywhere. read more

The driver was 5 mins late and never apologized. He also never bothered to turn on the GPS (I mentioned this once) and I had to give directions the whole time. At the end of the trip he mentioned he was not part of the company and was doing this for a friend as a favor. I really appreciate them showing up, albeit late, getting us to the airport safely, and being nice however if I wanted to give directions in a place I don't even live myself I would have driven myself. I really do wish this service would be better. read more

I won't be using this company ever again did the online reservation got a confirmation via email they were supposed to pick me up at 5 am... 5 am comes no cab so I call in they have my info and knew who I was based off the caller Id I assume the lady that answered was absolutely no help put me on hold for 3 mins comes back says your cab will be there at 5 I say it's 5:06 now I'm assuming we are in the same time zone she says your cab is on the way I tell her I can't wait 15 more mins that's why I set a appointment to be picked up at 5 because I have to be at the airport by a certain time and I can't afford for you to be late again so I canceled TRAVELERS BEWARE THIS CAB COMPANY COULD CAUSE YOU TO MISS YOUR FLIGHT USE ANOTHER COMPANY!!!!! read more

I hate giving one-star reviews. I normally only post a bad review if I have multiple bad experiences. I suppose I am a glutton for punishment. Most people would have stopped giving RDU taxi chances after their second major screw-up or their third. The drivers are surly. They get lost and blame you, even though the address you provided can be found on google maps very easily. They show up late or not at all for early-morning pick-up times. There is no cheerfulness here. The best thing I can say about RDU taxi is that they keep it fresh. You never know how they are going to screw you over this time. read more

The major advantage to RDU taxi is that there are usually taxis ready and able to take you to your final destination from each of the terminals. The wait is negligible unless it's particularly busy, even late at night. The downside is that it, just like all of the local taxi services, are pricey if you're trying to get somewhere beyond, say, Durham. A ride from RDU to Chapel Hill will cost about $40-50 after tip. The fare adds up very quickly. But, if you need to get somewhere quickly, it works. If not, check the bus schedule to see when the next bus arrives, and then use that to get over to your destination if you're within the Triangle Transit line. read more

Beware! I booked the taxi online for the next morning to take us to the airport and called when no one had showed up five minutes after the scheduled time. Dispatch seemed to not have known about the booking and said it would be 10-15 minutes before he could get a driver to us. When I civilly complained and asked for a discount, he said he wasn't going to send a driver, told me to drive myself to the airport, and hung up on me. We used the Lyft app and found a driver four minutes away. The dispatcher did call back literally as I was getting into the Lyft car saying that he'd send a car for free, which was WAY too late and didn't excuse his earlier behavior. I will never use or recommend this cab company to anyone! read more

Refused to pick me up: Javier informed me when I called for a taxi to pick me up at National car rental at RTP after a 14hr drive from NY that it would more convenient to take the shuttle and get a taxi at the terminal. Convenient for who? Need some competition here. read more

I started using RDU cause it was the first to appear on my google search, but then they started every time I used them raising the prices for a trip that wasn't even more than a mile. It was even less than half. Then one day I had to walk to where the taxi was cause the guy didn't know how to work the dialer in my apartment complex. That day I almost felt I was going to have an accident cause of the way he was driving. Poor communication, worst driving experiences and the people... I gave them a D-. Changed services after that! read more

Only used from the airport as cars are always available. Never any issues, drivers are friendly and helpful loading and unloading bags.

The other reviews are right: there are always taxis available at the airport. They're metered, they take credit cards (if a driver disputes that, fight for your right - they're obligated to take your card! Don't let them tell you otherwise), and they're generally a nice set of drivers. However, my needs are greater than just finding a cab when I land at RDU. I also need a ride to the airport. I live in Brier Creek, so it's literally a stone's throw from the airport. And yet I've had so many problems getting there! Here's the thing. My address is not in most (if any) GPS systems. It's a new(er) development - it happens. But I'm happy to spell out directions! The thing is, telling the dispatcher does not mean the directions will be relayed to the driver in any way - failure point 1. So then the drivers end up calling me, and I give directions again. But they never write them down! So they call me multiple times, getting the directions in small chunks - failure point 2. And sometimes, drivers would get so lost in the sea of Brier Creek semi-streets and cul-de-sacs that they would be lost on some street I've never heard of and I can't help get them un-lost - failure point 3. Add in to these last two failure points the fact that some of the drivers have less-than-optimal communication skills: language barriers are oftentimes an issue during phone conversations. On top of all of the above - which is all about finding my apartment - there's been the issue of timing. I don't know if I'm totally out of line here, but when I call a cab company and request a ride for a certain time - which they verbally confirm at least once - I expect the driver to be there at that time. This., too, seemed to be an issue for many drivers. Whether or not they went through the whole "I'm lost and can't find you!" song or dance, many seemed to be totally unaffected by being 10 minutes late for my pick up. As a frequent flyer, I feel willing and able to fly through security and arrive at my gate with minimal "wait" time at the airport, and as such time my ride so I can do so. But if rides are late, then I'm late - and my flight is at risk. So I started arranging rides for earlier than necessary - but they were still late! It seemed like a no-win situation.. There is somewhat of a happy ending in all of this. Though RDU Taxi as a whole disappointed me too many times to count, I eventually befriended a single driver who personally took on the responsibility of picking me up each time I needed to go to the airport. This relationship has worked out to be very helpful. I simply call him personally, he already knows where I live and is always on time or early, because he knows its important to me. And when, on occasion, he can't make it to pick me up, he'll send a friend - and make sure they too know exactly how to find me, and to be there on time. It's been invaluable, and very appreciated. So for the frequent travelers out there - you know who you are - I definitely recommend this approach. You get the benefits of RDU Taxi without the headaches of the normal dispatch routine (or, well, lack thereof). read more

Won't be using this service again. I requested a pickup online, via the website. The driver they send didn't have a meter in the vehicle, he also gave me a hard time about paying with a credit card "I prefer cash." Dude was also texting half the ride. When I got the the airport, the fare was FAR higher than a typical taxi ride and double what I pay for the same ride via Uber. Just took my card and charged the rate he'd determined on his square app on the phone. Super sketchy, won't be using them again. read more

I use them to get early morning pickups to the airport at least twice a month. I always call instead of using the online booking, and I think I've had the cab be more than a minute or two late maybe once out of at least 60 times. I get text messages when they're on their way which is nice (the one bad experience I didn't get a text so at least I had some warning that something was wrong). Never had any problems with the drivers or the driving. I rarely use them FROM the airport because Uber is about half the cost-- but there aren't enough Uber cars in my neighborhood area to rely on them for an early morning flight. For a legacy, regulated, taxi service these guys seem pretty good. read more

There are always taxis available at the airport (minus that one very snowy day). They offer an online reservation system which works perfect - they always confirm (via email) and stand behind the commitment. Today due to an accident that blocked a highway they called a different taxi company to help me out (without involving me) - SO responsible!. THIS is how you keep your customers - thanks! read more

Arrived over an hour later than requested (and seemingly only because I called to chase). Charged fraudulent transactions to my credit card. Ran his errands while he was supposed to be taking me home. Refused to give a receipt. Would not let me out of the taxi until I tipped him. When I complained I was told there was no owner of the company, and they then started making abusive phone calls to me every 10 minutes read more

I had a great experience with RDU taxi. They picked me up at my mom's house(arrived 15 min early) and called me at the time I had requested them to pick me up. Driver was pleasant and I got to the airport on time. Can't ask for more than that! read more

RDU Taxi is now 2 for 2 in terms of terrible to no service and completely unreliable for early morning pick ups. Last year they showed up 15 minutes late, without apology, for a scheduled departure at 4:10 am. This year they didn't show up at all despite me calling and being assured they were 5-10 minutes away. Fifteen minutes later I called back to learn the driver was meandering around looking for my address 15 miles away. This is simply inexcusable in an era of cell phones and GPS devices. I will NEVER use this company again and will be filing a complaint with the BBB. Stick to Uber, people, even at 4 in the morning. Far more courteous and reliable. If I could give 0 stars I would. read more

Awful service. Taxi was late, unmarked and unmetered. Charged me $20 for a 3-mile, 5-minute ride. I won't be using this service again.

This company is hit or miss. Sometimes their online ordering works, sometime it doesn't. Sometime they show up, sometimes not. Never early, rarely on time, usually 5 mins late. My latest experience we waited 10 mins past the time of pick up, called and were told they had no taxis to dispatch (5 am with confirmed reservation). We started to drive ourselves and we got a call on the way that they could be there in another 15 mins. I would not depend on them completely, if have a back up in place or not use them. read more

Scheduled a cab the night before. The next morning the cab never showed up. When called they said it didn't show up on gps. Did they ever think of calling? I've had other companies come out. When we called to cancel they didn't even care that the flight was missed and cost us 200 dollars more for a later flight. Real classy. They actually hung up on me. Never use this company! read more

Simply terrible and unreliable. Decided to give them a second chance after they were 45 min late coming to pick me up last year for an early morning flight (had already driven myself to airport). My mistake. Scheduled 6:30 AM pickup and call at 6:35.... basically the guy has my info but had not dispatched a car. Driver shows up at 7 and luckily I had built a 30 min buffer into my travel plans so I did not miss my flight. Then the driver tried to rip me off. I called him on it and he backed down. NEVER AGAIN. I'll be taking an Uber or Lyft from now on!! read more

Was very surprised by the unprofessional driver. We got this taxi from taxi stand. Driver had the radio blaring so loud he couldn't hear us. Had to ask him to turn it down! Then didn't know where Davis Dr and Morrisville parkway was. Had problems putting it into GPS, then on way there missed the gps directions twice. Looked down across at passenger seat to check phone swerving in lane. Then his credit card swiper doesn't work! Worse experience I've ever had with RDU taxi. I take them 15-20 times per year. May go back to booking uber. read more

I called and reserved a 12pm pick up. My flight was at 2pm. At 12:55pm I called my brother-in-law to give my wife and I an emergency pick up because RDU Taxi still didn't show up. Between 12 and 12:55, on repeated check ins with RDU taxi dispatch they told us they were 5-10 minutes away. At 1:00pm I called and cancelled the RDU taxi. At 1:01pm RDU taxi called and said they were 5 minutes away and asked if I was sure I wanted to cancel... read more

Work for a Fortune 500 company in the exec wing. Called this business to schedule an exec pick up to the airport. Had to call back and cancel. Informed the dispatcher that I would pay with my cc when the driver arived. Was called a racial slur and hung up on. read more

My pick up was never scheduled, a cab was sent last minute under the guise someone was already on their way. A random cab showed up1/2 hour late and I ended up missing my flight. Was still charged for the cab ride too. read more

Their website is terrible. It leads you to believe they have an estimator so you can judge the cost. It didn't work. This company sucks.

The service is the worst i have experienced. I scheduled online to be picked up at 4:45 AM, as my flight was at 6 AM(its 10 minutes drive from my place). I even confirmed the time by calling them the night before and i was told that the time is confirmed. The next morning i waited for the cab, Since, the cab did not show up at 4:45AM, i called them and they assured me that the cab was around my place and would be there in 2 minutes. It finally arrived at 5:10 AM, i reached airport at 5:20 AM, only to miss my flight. I called their helpline, only to be told that the manager would speak to me, no one called. My advice - Do not take this cab, its crap.These guys are not reliable. read more

This is not hyperbole: I am lucky to be alive following my experience with an RDU Taxi car. The cab picked me up following a lengthy wait. (The car was "one mile away" for more than half an hour). I called and the dispatcher said the car's GPS was not working. So WHY did they not dispatch someone else? Who knows. Anyway after the car arrived we headed onto I-40 en route to RDU, only the car whipped down the exit so fast that he hydroplaned (it was barely drizzling, not raining hard) and began fishtailing wildly, running off the road at one point. Finally he managed to right the car and we made it to the airport without further incident. If another car had been anywhere near us we would have wrecked. If a big truck had been behind us I seriously might not be here to write this Yelp review. I was tossed from side to side and hit my head on the door. It stopped hurting about the time my plane landed. If I'd had a young child with me he or she could have been seriously injured. I texted the RDU Taxi dispatcher after I made it to the airport. The only response was, "I'll let my supervisor know." How about "We're sorry our driver nearly killed you?" or even "Are you OK?" Beyond terrible service: this is just plain dangerous. I am seriously grateful to be alive and I am wasting no time in warning others to avoid this outfit at all costs. read more

They used to reliable. For early morning I used to use them. This morning I had a 4:30 am pick up. They no showed. When I called they said they must have gotten behind. They told me 10 minutes even though they had not left airport. I drove myself. read more

Cab driver asked me to get in car with another client who lived near me. Once we were in the car he spent practically the entire ride talking about what we should pay him despite what the meter would say at the end and was adamant about charging us both a fare that it would normally be from RDU even though I was doing the driver a favor by taking an extra long car ride for him to go to the other guys house first. He told the other guy that he should pay $15 and me $20 even though I was only 5 minutes away from the other guys house (both of us very close to RDU). The driver also said he didn't take credit card and his machine was broken even though the machine in the back seat worked. He acted annoyed that I actually used it and payed with credit card. The total when we got to my house was $10 and I gave him a $5 tip on the machine to get it to $15 to avoid conflict as it was late at night and I was now by myself with him and he had made it clear he wanted $20 regardless of meter. It was also uncomfortable since he had turned around and was hovering over the machine as it asked for tip amount. Never using this service again, they are so sketch. If taxis want us to stop using Uber and use their service, this type of experience is making me want to do the opposite. read more

Booked a cab that arrived in just a few minutes and was less price of a Raleigh's taxi. It's really easy to use and great that the price of the journey is fixed upfront so there are no surprises! read more

I wouldn't even give this business one star. Had arranged for a taxi pick up and the driver never showed up nor could I get in touch with the company to find out what was going on. Ended up having to drive to RDU & park in the more expensive lot due to time restrictions - didn't want to miss my flight. Tried calling repeatedly throughout the day (in between flights) and still no answer. I had booked online and spoke with someone in the office to confirm my pick up and was assured the driver would be there! Guess the driver was never told! My suggestion would be to find another car service. I had even sent an email asking for an explanation -- have never heard back from this company! read more

I made my reservation online for a 5:30 a.m. flight and received a confirmation email. Unfortunately my taxi did not arrive and the contact number never picked up (I called at least five times). After 15 minutes I drove myself to the airport. This will be my first and last time attempting to use RDU Taxi, I need a company that is dependable. read more

Reserved on-line, received a confirmation, but the taxi never arrived. When I phoned, the guy was nearly unintelligible and rude. Said the car is coming. Called back after another 20 minutes and got some lame excuse about their dispatcher not checking on-line. Eventually, a local cabbie in Durham called me with the wrong address. I arrived 45 minutes later than I wanted and barely made my plane. DO NOT USED THIS COMPANY read more

Made a reservation to the airport via phone and got it confirmed. However the TAXI DID NOT SHOW UP!!! Tried calling the number and no one picked up. Do yourself a favor and choose another service. read more

Taxi rode around in my development for 10 min. while on the phone NOT following instructions!!!! Vebal instructions may cause me to miss my flight!!!! read more

Came from out of state for a job interview at duke university hospital. Used this service thinking they'd be reliable since they are the airport taxi. My cab on the way back to the airport was over 40 mins late! And he went to the wrong hotel even after I have him the address when I called the night before. My pickup time was at 330am and he didn't come till around 420am so traffic was no issue! I made it to my flight as they were boarding. DO NOT USE THIS CAB SERVICE! read more

Reserved a cab for 5 am trip to the airport, they called me at 4 am to cancel. Enough said!

RDU Taxi should lose it's "monopoly" open up the pick up to all licensed Taxi's. Last night four flights in around midnight had to wait for 8 people in front of me,... 15 minutes to get a cab - line was 20 when left. They know when planes come in, they know the loads, and they should know how many cabs are needed. Let people who want to work work... Get rid of this union / monopoly let licensed cabs work. read more