As an Assistant, it's our job to make sure our executives operate at their preference - from…read moreparticular coffee houses when traveling down to what kind of car they get picked up for a paid car service. I am giving Ride Smith 3 stars because somewhere they missed the mark from our discussion. While making our last minute reservation was extremely easy, and Chris was very courteous, I was extremely disappointed that the Cadillac DeVille discussed to pick up my executive was not in fact the car that picked him up. Instead, my very tired executive was picked up in something like a 2005 Passat. He could have easily just have used Uber or an airport taxi. In addition, my executive shared with me that he had to wait at the curb while the driver drove around from the cell lot, which isn't typical 'car service' procedure. If needed, I may use Ride Smith again for personal transportation, but not for executive.

I used Ridesmith several times to deliver my quarterly HOA dues, with no issues at first. But later…read morechecks were not delivered. This resulted in hefty late fees and no other remedy for me. The Ridesmith agent would text me that the check had been delivered, so I assumed there were no problems. They were not trustworthy or responsive.

Gopal provided excellent service for our ride to and from the Ella Langley concert. He was very…read moreprofessional. The car was immaculate. His prices were very fair. We felt safe. We will definitely call on him again. Thank you Gopal.

I've decided to use the car service for all of my travel in 2026…read more I started using Express RDU in 2025 Friends have offered to drive me and pick me up, but here's the thing that could be an inconvenience to people and anything could happen and then I don't make my flight or the flight is horribly delayed! Then I thought about doing Uber and I did the math and this Car service cheaper than Uber But more than that, it's "peace of mind." Gopal, who is the owner-- a lovely and kind man and the last time I used him it was when I went to California in November and when they arrived to pick me up, his wife was with him Such a lovely woman. I know a lot of times when you get picked up after you've just been on a long fight you don't want to talk to anyone, but honestly, it was such a pleasant If you're in need of a Car service that's reputable and professional I highly encourage them! I will be traveling a lot this year-- Its the Year of Lauren Some of my travel I'll be driving but when I have to get on a plane they are now my go to Car service

We had a great experience with My RDU Airport Shuttle. I found this company on Yelp as a good…read morealternative to Lyft, Uber, and parking at Raleigh Durham International Airport (RDU). For this particular trip, My RDU Airport Shuttle made more sense than parking at the airport after doing the cost calculations. It cost $72 roundtrip, before tip, for My RDU Airport Shuttle to transport my wife and me from our home in Chapel Hill to RDU and back. It was a $33 *flat* fee plus $3 RDU Airport Authority fee each way. I tipped our drivers. I tipped the first driver with credit card. He had a Square card reader attachment for his phone. I tipped the second driver with cash. In comparison, at the time, rides with Lyft (Standard) and Uber (UberX) would have cost about $26 and $38, respectively, to get from Chapel Hill to RDU (one-way) using the set pickup time option. Note Lyft and Uber prices vary. Those just happened to be the prices I pulled at the time. My RDU Airport Shuttle isn't necessarily cheaper than using a ridesharing service, but ridesharing services aren't strictly in the business of transportation to and from RDU. I think there's some value in that with My RDU Airport Shuttle. For each of my rides with My RDU Airport Shuttle, I received detailed reservation confirmation emails and attached PDFs. They included clear instructions with what to expect both when departing RDU and when arriving at RDU. For our outbound flight, our driver, Ike, showed up to our home about 20 minutes early. He called and texted me to let me know he was outside. He told us to take our time. Ike wore a blazer over a Carolina T-shirt and picked us up in his Lincoln Town Car. It was nicer than your Standard Lyft or UberX. For our inbound flight, I received a text from our driver, Dexter, as soon as I turned on my phone after landing at RDU. He welcomed me to Raleigh/Durham and let me know that he had been tracking our flight. Per the company's instructions, we met Dexter at the designated pickup location: RDU "Prearranged Services" Zone 8 (purple sign). Zone 8 is for all airlines except Southwest. The Southwest pickup location is Zone 1. Dexter proudly wore his Raiders gear and picked us up in his minivan. Ike's car was unmarked. He also works for himself, Ike Transportation. Dexter's van was marked with "My RDU Airport Shuttle," phone number and web address. Both Ike and Dexter were professional, pleasant, and excellent drivers who provided smooth, safe, and comfortable rides. Thank you, Ike and Dexter. I would gladly use My RDU Airport Shuttle again. They have my recommendation.

We used RDU Airport Shuttle to and from RDU recently. The communication with drivers was spot on…read more Arrival at home and RDU was on time. Vans were clean, and drivers were friendly and professional. No more Ubers for us when going to and from RDU. Maybe a few dollars more... but we'll worth it.

I am freely doing this review because the service was outstanding ,would I recommend absolutely…read more Great communication regarding transportation pickup , extremely clean vehicles, very courteous and Patient;.prompt Pickup andassisted with getting me wheelchair and getting luggage into airport

I have used this service several times the last two years and it's the best transportation and car…read moreservice I've ever used. They are reliable, good combination. vehicles are clean, and there is no price gouging like the limo companies. Their prices are very fair. This is truly a great, personal driver company. As a woman traveling by myself at times I feel very comfortable with them. I will be using them for taking my elderly parents to medical appointments. I highly recommend them.

zero stars. Yelp really needs a zero star option. I'd give my first zero stars ever to this…read morecompany. On the plus side: pickups for rides to RDU are generally very good. The vans are clean, show up when scheduled, and the drivers are polite. Getting a ride to RDU is never an issue with SS for me. They do the job and do it pretty well. I'd give them 4 stars. The customer service person at the Shuttle Counter in RDU -- the one named Troy, anyway -- gets a 5 stars plus. An extraordinary man who's probably under appreciated by the managers/dispatchers for whom he works. On the way negative side: Rides from RDU back to home bite the big one all kinds of ways. It doesn't matter if you have a reservation, have had a reservation for two weeks, or two minutes, the van will not show up. And if you, like me, are coming in on a late flight, it's a guarantee the taxi stands will be closed by the time you figure out you're on your own while the dispatcher plays the "we're so sorry we only have one driver blah blah blah" or however many other excuses they can come up with -- none of which are your problem as the customer who has pre-paid. Although SS will give you a voucher so you don't have to pay for a cab (nice touch), that's pretty useless when they're out of vouchers. During the times when I've had a flight coming in at a normal time, the van, if it shows up at all, will usually be 60 to 90 minutes late. With no explanation. I didn't know I knew that many different ways to say "$%^#@." The vans are blue, probably to blend into the blue air surrounding frustrated van riders. Kismet. That's where Troy comes to the rescue if you're fortunate enough to have him at the counter. If you're not so lucky, get a refund and grab a taxi. This company is so not worth the frustration. I probably should give them at least two-stars, because grabbing a ride to the airport is never a problem. But I can't. Maybe it's because my frame of mind differs when I'm trying to get back home. Bottom line: use them for the ride to the airport and if you're stuck on late flight back to RDU and have pre-paid, get to know Troy or ask for a refund immediately. Otherwise, forget it and move on to the taxi stand.

Ride 1: The driver ran 3 red lights and 1 stop sign, and also used his cellphone on the freeway…read more Ride 2: The driver arrived over an hour early. Never again.

Great, affordable, convenient rides. Thanks!! Ordered one…read morefor my friend recently and she talked more to the driver than me while I was on the phone lol

SO BAD! I wanted a safe service to have my daughter picked up and dropped off at the airport, and…read morethis ride was exactly the opposite. My daughter showed up at the car (that we paid $55 for the 20 minute ride) with a friend, the woman driver started yelling at her because she said you couldn't ride with someone else. THEN, as it turns out, there was a random boy that they were including in the ride?! How is it "Charlene's Safe Ride", when they put my daughter in the back with some random guy that she didn't know? Why would I pay $55 to have her ride with someone else? I canceled all future trips and highly recommend that you avoid this service.

I contacted Sunshine on 10/13 to request a quote on a shuttle for my son, a college freshman, from…read moreRDU to ELON University on 10/15. I was quoted $150. When I proceeded to tell the man who answered the call that another shuttle had quoted me only $75 (two shuttle serves had, actually), he proceeded to yell at me, saying, "I don't care what they do". Why would I trust this shuttle service to transport my son when they can't maintain professionalism while on the telephone with a potential customer? I would never use their service nor would I recommend them.

For one who picks up a passenger with trash in the van , never again. I have pictures.read more

VERY unprofessional. My friend called for a taxi to get home from my house, a scant two miles from…read moretown, and the dispatcher gave him attitude. At first she insisted on around-trip fare or they wouldn't come at all! Then she said something about a "shift change", and wouldn't commit to PROVIDING THE SERVICE THEY ADVERTISE. This is a SERVICE INDUSTRY, and the job is providing RIDES, not BACKTALK. If she worked for me, she would be FIRED so fast her head would spin!

Can't comment on the rate because I do not know how much was right fare. Took a taxi from RDU…read moreairport to Millenium hotel, Durham . The fare was 37 bucks. The driver and taxi were nice.

Never use them. They left us stranded last night. Even two emails reminding them, the never…read morecommunicated back. Had to find other way home.