Kaffie-Frederick, Inc. General Mercantile is a salk through the past in so many ways…read more A sign outside says it is Louisiana's oldest general store and this was an amazing place. The staff was friendly and only added to the experience. I would definitely recommend a visit here.

I love going to this place, it's a very old place with lots of things to look at! There are bird…read morefeeders, awesome chimes and toys! All kinds of hardware, glassware, china, some baby stuff! You need to go in there at least once! I've been to a lot of old general stores but this is different!

Manager Matt was very rude, did not want to help. When I asked Questions he stated I was asking too…read moremany questions. This is not how you treat paying customers.

Ordered some pipe fittings never received them sent email never got a reply back its a scam sightread more

STAY AWAY FROM THEIR ONLINE STORE AND ANY FAKE COPIES THEY MAKE! They have this store, and another…read morecalled "Ideal True Value". Upon investigating their address and business phone number, it is ran by one person. The address links to an Ace Hardware store, which does not have any association to. This is an ongoing and running scam that is a fake e-commerce drop shipping/wholesale scam. I am in the process of reporting it to the FTC and BBB to get this company taken down and hopefully even the "CEO" for fraud. Now why am I so angry? I ordered HUNDREDS worth of products, simply to not receive ANYTHING after many days. The phone number on their site doesn't ever answer. Their email customer support only answers to questions related to make them money, such as placing orders and anything that profits them. Yet ironically, they never respond to ANY inquiries regarding messed up orders, incorrect quantities received, canceling orders, or the most common, UNSHIPPED ORDERS AFTER SEVERAL DAYS! To the CEO of this company who is reading this review (super unlikely because they have no online presence when it comes to reviews), I'm going to make sure you get what you deserve and get you arrested and your company taken down. Farewell.

This Lowe's is great! I needed some equipment to help me hook up my washer and dryer and they…read morehelped get it done. I called first to ask about my dryer's plug that didn't fit in to the wall, they transferred me to the right department which the guy knew exactly what I'd need. When we went in, we were greeted by the guy we spoke to. He showed us the few items we needed and they were all affordable. We quickly checked out. Definitely recommended if you need to fix something.

Tried 3 times at Ruston, LA store to get help with problem placing order. They hung up first time…read moreand placed me on hold for 10+ minutes 2nd 2 times. I'll take my business to Home Depot even though they are 35 miles away. How does Lowes stay in business?

On Saturday July 19, 2025, Atlanta Water System was scrambling to recover from a lightning strike…read moreat both our well site and our standpipe. I rushed to Home Hardware in Winnfield to get some small plumbing parts to finish up an already long job. On entering, a woman with blonde hair informed me to hurry, they were closing the store. She did not offer to assist me. A young man in the back finished with a customer and then he came over and helped me gather the parts I needed. Then, he then asked her for the key to unlock the back to ge a piece of pipe. The blonde lady replied, "I'm not unlocking the back, it's after 2:00 o'clock, we're closed." I handed the the gathered parts back to the young man and left. This is the kind of customer service that destroys businesses. Atlanta Water System has nearly 1200 people depending on them for water and your employee did not have 10 minutes to help us keep that water flowing for them. I worked in the retail and wholesale auto parts business for 40 years. It is very similar to your business except in product sold. I would have never thought to treat a customer like that. Atlanta Water System is not a major customer of yours. We don't buy that much, but we have been a customer there for 50 years back when it was Harrell Builders. To me, this has always been the problem when a town loses local ownership of its businesses. Out of town corporations don't give a shit about anything. Anything that is, except the bottom line. Customer service is just a meaningless catch phrase at the bottom of the corporate website. Congratulations on living down to my already very low expectations. Gary Foster Atlanta Water System