Ordered some pipe fittings never received them sent email never got a reply back its a scam sight

STAY AWAY FROM THEIR ONLINE STORE AND ANY FAKE COPIES THEY MAKE! They have this store, and another called "Ideal True Value". Upon investigating their address and business phone number, it is ran by one person. The address links to an Ace Hardware store, which does not have any association to. This is an ongoing and running scam that is a fake e-commerce drop shipping/wholesale scam. I am in the process of reporting it to the FTC and BBB to get this company taken down and hopefully even the "CEO" for fraud. Now why am I so angry? I ordered HUNDREDS worth of products, simply to not receive ANYTHING after many days. The phone number on their site doesn't ever answer. Their email customer support only answers to questions related to make them money, such as placing orders and anything that profits them. Yet ironically, they never respond to ANY inquiries regarding messed up orders, incorrect quantities received, canceling orders, or the most common, UNSHIPPED ORDERS AFTER SEVERAL DAYS! To the CEO of this company who is reading this review (super unlikely because they have no online presence when it comes to reviews), I'm going to make sure you get what you deserve and get you arrested and your company taken down. Farewell. read more

I recently placed an order with this company and I couldn't be happier with the whole experience. I had been searching for a certain product and when I found it here I immediately placed my order. I noticed they didn't have very many in stock so I called them and the gentleman placed the order right away for me so they wouldn't get sold to someone else. It only took a few days to receive it. So I would definitely order from them again! read more

Same story as everyone else, ordered 20 items got 17, was charged for all 20 the day of the order. Items didn't ship for several weeks. So what is happening is the company has free use of the $ for weeks before they ship. if like most people, items are ordered on cc which means you are paying weeks of interest before your item is shipped. Most reputable companies do not charge you until your item ships as that is when it has been legitimately sold. After all that this company seems rather shady and non-responsive to contacts from customers Still no response on my missing items 11/22/2023 update: I updated from one star to three based on they did fix their error. Finally heard back on my missing items and they showed up today. Response was that it was a picking error, but if they have that many picking errors they might to review their processes. Not sure how 20 on the order gets changed by picker to 17 (packing list as 17 instead of 20) read more

You will never speak to a real person either at their local store or HQ. They literally steal your money with no consequences. The HQ backs them up, so this makes the TRUE VALUE name and reputation into a joke. Here is my email to them which was never answered. Do not buy at True Value unless you have the item in your hand: You have only sent me 3 of the 15 29oz tubes of sealant that I paid for. I am including your packing list which came with the 3 tubes you sent me. Please send me the remaining 12 tubes. Thank you. Alfred Delia Ideal True Value Online customerservice@idealtruevalue.com Thu, Jul 7, 2022 at 6:07 AM Reply-To: Ideal True Value Online customerservice@idealtruevalue.com To: alfriderwolf@gmail.com Thank you for your order! Please print this for your records. -------------------------------- Order # : 491614 Email : alfriderwolf@gmail.com Order Date : 7/7/2022 6:07:33 AM Order Status : Approved, Pending Shipping Payment Status : Payment information received. Payment Method : PayPalExpress -------------------------------- Shipping Address -------------------------------- Name: Alfred Delia Address Line 1: 2703 NE Holmes Road City/State/Postal Code: Lincoln City, OR 97367 Country: United States Phone Number: 5035011469 -------------------------------- Order Details -------------------------------- Item : 29 OZ Titebond Green Choice Professional Acoustical Sound Sealant [FRANKLIN INTERNATIONAL] SKU : TV336613 [2892] Quantity : 15 Item Price : $7.12 Item Total : $106.80 -------------------------------- Sub-Total : $106.80 Shipping Method : Standard Ground Shipping Shipping Amount : $21.99 Estimated Tax : $0.00 -------------------------------- Total : $128.79 -------------------------------- Note : Your credit card statement will reflect a charge from IDEALTRU for this orde Attachments area read more

After spending over $3000 on cocatiel and parakeet treats from online store some person actually picked up the phone! seems that the online according to regular store was sold to another guy and he won't return my calls the product went up from $4.93 to 7.99 website onine guy has not listed product totally Frustrating! read more

On 2/18/21 I placed an online order. My card was charged, and I received an email confirmation. On 2/27/21, ten days later, my credit card was credited. I received no notification from True Value about any problem with the order, so I tried to call them. Their phone is not set up to receive messages and the message said to email. I did and received a response claiming that their site says they do not ship to Hawaii. It says no such thing anywhere on the site, nor should an order have been accepted and a card charged if that stipulation did exist somewhere buried in fine print. Failing all else, it should not take ten days for the situation to be corrected. I could be more forgiving if the weather upended their service. But customers have been complaining about problems at this store since at least 2018. Their reputation got to be so bad, they had to create a whole new Facebook page. Some companies should consider NOT going the e-commerce route. This is one of them. Either they don't have the staff, knowledge, willingness or all three. read more

The company reached out to me the same day my review was written to refund my order.

I purchased several hundred dollars worth of chimney pipe and parts for a wood-burning stove. Every item shipped separately, and one item appeared to be lost in transit based on the two-week delay and that the tracking number showed the item never left the departure city. Based on my experience: First, you can't reach them by phone; you'll always get an answering machine, and they won't call you back. Second, it takes at least 48 hours for them to reply to any email, and when they do reply, it is not at all helpful. After waiting another week, the missing item miraculously showed up at my door damaged and unusable--it looked like it had been thrown out of an airplane and then run over by a truck. I emailed them pictures and asked them to send another one ASAP, but they have yet to respond. I recommend shopping elsewhere. read more

ordered a chimney support on Monday and it was shipped out on Thursday and I received email tracking information it arrived on Friday. And was exactly what I ordered. read more

I wish I read Hunter's review before I made a purchase at Ideal True Value. I also have not received my purchase and have not heard anything from Ideal True Value in 9 days. They do not answer my emails or my calls. I'm thinking this is a fake rip-off company just taking credit card orders and not sending any merchandise. I am also reporting them to my credit card. DO NOT BUY FROM THESE PEOPLE!!!! read more

DO NOT PURCHASE FROM THIS STORE: I placed an order for an item that was in stock for which their website claimed they had several hundred units. I received a confirmation of the order, but the order did not ship (and still hasn't) for more than 10 business days. The only shipping option provided is for UPS ground, which takes an additional 7 business days. I've called and emailed repeatedly to cancel the order with no response. They never answer their telephones and you are sent directly to voice mail, which most of the time disconnects without providing the option to leave a message. The lack of common courtesy to respond or even answer their telephone and the long delay of ... well, not even shipping the product is a very bad sign. Do not place online orders with True Value. You will only regret it. I will contact my credit card company to let them know the organization has not shipped the order in a reasonable amount of time, nor have they responded to repeated requests for contact. What a rip-off. read more

I ordered 45lbs. of black pipe on 11/25 and received confirmation immediately. The package was delivered 11/30 via FedEx. The price was 1/2 the cost of HoDe and Lowe's. Very happy with the company and purchase. read more

I ordered replacement nipples for calf bottles. Shipping was crazy high for a package that weighed less than a pound ($8.99) but I needed them. Two full weeks after I placed my order I received an email saying the nipples were no longer available. Terrible customer service! Update - the same day I posted this Robert from the company contacted me and said he looked further in to my order. The manufacturer had changed the package and that is why he assumed they were no longer available. I received my order in two days. Great follow up and customer service. read more

Wish I had known about these other two reviews before I ordered $11.46 worth of merchandise...never received, no answers to my calls or emails.... Left multiple messages on their number; always seemed the same person, "Brittney", was away from her desk (permanently, it seems...). Really, really bad and unprofessional. My credit card recredited me. What an awful company. I am going to write them a snail mail anyway to say just what I've written here. read more

After reading so many negative reviews, strictly about poor customer service and lengthy shipping, I was extremely reluctant to place an order with this company. Ideal True Value had the best price by far but I needed my order quickly. I decided to contact the company before placing an order to gain a better perspective. I called the number listed in their website, and despite so many other reviewers' complaints about not being about to reach anyone, I reached an associate immediately. He checked the inventory and estimated a delivery 5 days from the day I called. I told him I needed the order ASAP do he took my name and said he would be watching for my order to push it through quickly. I placed my order and received a confirmation email right away. After two days, I did not receive a shipping notice so I called back. This time unable to reach someone. I left a message with my invoice number, as requested, and was contacted that evening by email with confirmation that my order had shipped and would arrive as previously noted. My order arrived right on the estimated day and all items were exactly as expected! Happy with my order! I only rated this company 4 stars because I do see other people's frustration with the ability to reach an associate. The company's phone service could be improved. Seems like a mom-and-pop shop for sure. read more

I placed an order from Ideal True Value despite the bad reviews that it has been only because their prices were so cheap. It was worth it to me to have to dispute the transaction on PayPal in the event that I did not receive my items. I ordered over $300 worth of black iron fittings on 3 Oct and received a shipping tracker within a few days. I was still a bit skeptical because the package tracking weight said that it was only 20lbs (when my order totaled 90lbs). I received a package within the shipping time frame (8 Oct weighing 85lbs) and inspected the items that I received. After Itemizing and counting all of the items I found (as others found) that they only sent me half of my order. I attempted to contact the company but they never answered any of the calls (or voicemails) that I left. My wife just gave birth to our baby girl so I couldn't deal with this issue for the moment and without notice (no tracking info) I received two more packages (12 Oct weighing 16lbs & 20lbs). I itemized and counted all of the items that we received and it was ever item that I had been missing from the first half of my order. The shipping issue was frustrating but I am just glad that I received all of my items. My situation is a bit different because I am only using these fittings to make furniture pieces but, had I needed these for plumbing purposes, I would have one major complaint about my order. When I placed my order, I selected all of the items to be Mueller Industries brand products (even the invoice states "MUELLER INDUSTRIES" on each item) however, none of the items that I received were Mueller products. The packaging only stated "True Value" and the logo was a "P" that was open on the left side of the p's loop. I did order ONE item that was Anvil brand and it came in as the true Anvil brand. I would assume that, if you want a known brand, you should probably select the Anvil brand so that you know what you are getting. Good luck to all of the future purchasers and I hope that you get all of the items that you needed. read more

The order box was damaged/contents by Fedex. After reading Ideal True Value.Store Policies. I contacted customer service with a pic attached per their policy and they replied that a shipment would be sent for a replacement. Four(4) days later. I had the replacement. and It doesn't get any better than that... 5 Stars ! read more

I still have not received what I ordered. It was suppose to be sent 1-3 day mail on 1-22-2014. It is now 1-30-2014 and I have been trying to locate where my package is. All I wanted was a simple order or a barrel jointer for masonry work. Every other item that I have ordered from other online stores has got to me fast and without incident. Why didn't I get the package that I ordered? http://bcmasonry.yolasite.com read more

I attempted to place an online order for $150 worth of merchandise and was having a problem with the shopping cart. I left a message with the store and one month later have not received a reply to my call! Apparently they have more business than they can handle and don't have time to bother with customer service matters. I found another online retailer with similar prices and FAST shipping! I think that you will be happier with midlandhardware.com than these yahoos in Dogpatch, Arkansas! read more

was trying to call them about a purchase. they don't even answer the phone. let alone then i read the other reviews. STAY AWAY!!

I only received half my order and emailed them 2 times and called three time without a response. It has now been 1 1/2 weeks with no response. I paid for full order but only have half. I confirmed through FedX they only shipped one box, which was half the order. read more

I placed an online order for 20 hanging baskets at a very reasonable price. They arrived within 3 days, just as described. I have had a very positive experience with Ideal True Value and I highly recommend. read more

I also am a victim of only receiving a partial order, no updates, non-existent customer service and not even a partial refund. Very disappointing, especially as I ordered with this company on 12/9 thinking I'd have these items prior to Christmas. It is now almost a month later, and almost half of my order is still missing, with no response via any mode of communication (provided phone#, calling the retail store, emails, FB message). There is literally no means of reaching anyone that will even claim to have anything to do with the "internet business." Had to dispute the transaction with my CC company unfortunately, and I've never had to do this before. read more

Oops, Should have read the reviews. Terrible service. 11 days and still nothing. Avoid at all costs.

I too was hesitant to order from this company , however after email contact with Robert decided to go ahead , order arrived in 2 days shipping time, was exactly what I wanted/needed , was well packaged nothing smuched or broken...this is a hard to find item and am very pleased with my order thanks read more