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    Reagin Orthondontics

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    7 years ago

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    Coastal Kids Dental and Braces - Summerville

    Coastal Kids Dental and Braces - Summerville

    4.0
    (10 reviews)
    10.2 mi

    My autistic daughter has been a patient at Coastal Kids Dental & Braces on Benton's Lodge Rd for…read moreabout 3 years now, and we have continued coming to this location because of the patience, diligence, and understanding the staff has always shown regarding her sensory issues and elopement tendencies. The hygienists have consistently gone above and beyond -- even coming to the car to walk her in away from crowds to help prevent overstimulation. Previous providers have always allowed me, as her mother, to assist during appointments because they understood her sensitivities and triggers. That level of compassion is why we stayed loyal to this office. Unfortunately, today's experience with Dr. Johnson was completely different and honestly upsetting. At first, she seemed okay, but during the examination she repeatedly denied me the ability to comfort my child. When she introduced a sharp dental tool that has NEVER been used on my daughter before, I attempted to help and reassure her, but Dr. Johnson physically pushed my hand away and stated, "I've got this, I'm quick and I know what I'm doing." My daughter is autistic. She is sporadic, strong, and can become overwhelmed very quickly. Any provider working with special needs children should understand the importance of patience, regulation, and allowing a child to feel safe before proceeding. Instead, Dr. Johnson continued trying to force my daughter to allow the tool in her mouth even while she was clearly showing signs of overstimulation and distress. It took me firmly stating, "I know my own child," before she finally allowed my daughter a moment to recenter herself. This experience was unacceptable. Autism is not one-size-fits-all, and bedside manner matters -- especially in pediatric special needs care. I am deeply disappointed that despite being informed multiple times that my daughter is autistic, her needs and comfort appeared to be dismissed.

    If I pay 45$ out of pocket for fluoride I don't expect 95% to be on my lip and clumped over my…read moreteeth. If I say that I do not want to hear a specific part about the quality of my teeth than please do not act as if I do not exist. I can still hear you. And it's info that I said would be handled at oral surgery. I made it VERY clear how I react at the dentist.

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    Coastal Kids Dental and Braces - Summerville
    We make going to the Dentist Fun!
    We make going to the Dentist Fun!
    Coastal Kids Dental and Braces - Summerville

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    Cane Bay Family Dentistry

    Cane Bay Family Dentistry

    2.6
    (25 reviews)
    0.1 mi

    Think Little Shop of Horrors!…read more I had work done here over the past 18 months and like a number of the reviews, I thought this place was ok as dentistry goes. Full disclosure: "I don't enjoy going to the dentist". And now for my Cane Bay Family Dentistry story... I arrived at 7 AM the day of the procedure and was led to a dental exam room where an x-ray was to be taken. After about ten minutes of trying to get the computer to boot up, I was led to another room where the x-ray was eventually taken. The doctor told me that I was missing a crown adjacent to the tooth to be filled. I asked for a price to do both repairs. I was quoted approximately $1,700. During the conversation that followed, I told the doctor that I really did not want to experience any pain, if possible. He assured me that he would be gentle and then administered several injections of a numbing material into my mouth. (These injections were quite painful) He told me that he would return in a few minutes once the medication took hold to begin the work. It was now around 7:15 AM. Next came the dental assistant who said that she needed to make an impression of the tooth that would be getting the new crown. She filled a dental tray with a rubbery material and told me to bite down on it after it was inserted over the tooth in question. For some reason, the tray contained the molding materials for both the upper and lower jaws. Why the lower jaw was being imprinted seemed odd but I digress. The dental assistant disappeared for at least 5 minutes... actually, a bit longer. When she reappeared, she began tugging at the mold attempting to remove it from my mouth. She pulled and wiggled and tugged but she couldn't loosen the device. At some point she chastised me for biting down too hard suggesting that it was my fault for the problem. This was strange. Another person appeared, I supposed it was a mold removal specialist, and she tugged and pried and pulled with all her considerable and determined strength but to no avail. Another person arrived, a woman dentist, who began another tug of war in my mouth in earnest, pinching my lip, pulling my beard and prying at this deeply entrenched gummy thing with all of her might. So many people were coming and going with their hands in and out of my mouth attempting to remove "Excalibur from the Stone" that I think even the receptionist took a turn. Nothing, nada... it was hopelessly stuck and I was miserable. Eventually, the troops reassembled got the male dentist to use a scalpel and maybe a tire iron to pry the thing from my jaws. Most of my teeth on that side of my mouth celebrated but seemed disoriented and somewhat looser in their foundations. It was now well past 7:45 AM. At around 8:30 AM, a good hour and thirty minutes after I arrived to have a tooth filled, the receptionist stood next to the dental chair and said the following, "I understand you are not happy with the procedure thus far." I said no, I was not happy with the incident that just took place but wanted to get the tooth filled and leave as soon as possible. That was when I was told that I would have to leave. She said the staff was uncomfortable and not willing to work with me as I was unhappy. After one hour and thirty minutes of pain inflicted incompetence, I was about to be thrown out of a dentist's office, the most loathsome place on Planet Earth for being unhappy. I removed the paper bib, placed it carefully on the chair and made my way quickly to the exit. I recalled seeing two older patients sitting in the waiting room on my way out and wanting to scream... "run away,, run away!" So for those of you who had a wonderful Disney-like experience at Cane Bay Family Dentistry, consider yourselves very lucky. For those foolish enough to venture into this Little Shop of Horrors beware... speak only happiness and sunshine compliments. They will likely treat you like a valued customer. Complain about anything, especially pain... and it's into Audrey II's mouth you go!

    I would NOT recommend this Dental office. From the start my family knew this was not a good place…read more Each one in my family at their first visit made the comment that the staff was not nice there. They were not rude but just not nice. My son had a couple of fillings done there. After going twice we knew that there had to be something better and so we found another dentist. When my son had his first visit at the new dentist he told us that the fillings that Cane Bay Dental done were done incorrectly and needed redone. However insurance would not cover. I called Cane Bay family dentist to give them the chance to correct them and they would not do it. I couldn't believe that they would not make it right. I knew then I made the right decision to go somewhere else. I highly recommend Magnolia Family Dental. They are overly nice and a huge difference.

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    Audrey II
    Audrey II
    Cane Bay Family Dentistry
    Cane Bay Family Dentistry

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    Reagin Orthondontics - pediatric_dentists - Updated August 2026

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