Terrible management company, very predatory. Had a broken…read morewindow on my unit when I moved in and they failed to fix it over the entire course of the year that I lived there.

Do not rent from this company. The leases are incredibly predatory, and myself and my roomates were…read morehit with ridiculous fees, including for problems with other tenants in completely separate buildings. The only way to dispute these fees is through email, which they don't respond to until after the deadline, making us pay a late fee if the dispute is declined which happens most of the time. Like seriously, what the heck is an "April fee"? Additionally, maintenance is ridiculously expensive. I mean who charges 50 dollars to change an air filter, especially when it was changed just two weeks before the inspection. Additionally, you have to do a bunch of things to sign your lease, many of which were not made clear by the emails, and I only found out by making a call and speaking to an incredibly rude front desk worker. Don't waste your money living in a Townside property. I understand college slumlords exist in Blacksburg but Townside is genuinely negligent and does not care at all about their tenants.

Aaron Harris Kirby, take note of this name. I can only say good things about her and their company…read more There's only one regret we've had - and that is, not hiring them earlier on!!! We were referred to them by another friend who's been using this company for their rentals. Our friend spoke very highly of them. And for good reasons!!! Everything was so easy. We got our home rented quick and we've had great renters through them so far. Now our house just sold and it was a very easy turnover. They also referred us to our realtor (and a really good one too! It's called Nest Realty and I'm going to leave a separate stellar review on them as soon as everything is finalized). It's been an absolute pleasure hiring them. I highly recommend as well!!

Unethical and deceptive listing practices. Very shady…read more My spouse and I applied for a short-term rental here, only to be hit with massive hidden costs at the very last second. To start, the actual short-term rate was $350 more per month than what they advertised online--a markup that is completely omitted from their public website. We adjusted our budget and explicitly asked for all terms upfront via text to ensure there were no more surprises. They told us to apply, taking $98 total in application fees ($49 per adult). They didn't even bother to check our references before sending over a lease loaded with predatory, unmentioned fees: a $199 per person "account setup fee" and a ridiculous $600 non-refundable cleaning fee for a tiny 600 sq. ft. apartment. When we called them out on these hidden charges, the manager didn't say, "You can find our fee schedule online." Instead, he casually told us, "They're on the first page of the lease." They pocket your application money first, and only disclose the real numbers once you're locked in. Expect to pay at least $1,000 more than advertised. Save your money!

Is a half a star available? No action unless you send threatening letters. Something is broke,…read morethey make it hard to report then they wait a looooooooooooong time to make the repair. How about 20 days without a dryer? TNT Flinchum, aka slumlords of Blacksburg, is clearly praying on college students. You will have to fight them on any charge and they will charge for all sorts of things even if it is not your doing. Only thing good I can say is after a year or so of dealing with them you will be very familiar with VA rental laws!

This company rented out a bedroom without a window (not legally a bedroom) for the same price as…read morethe actual bedrooms in the unit. Then they made it extremely difficult to get out of the contract even though the roommates had agreed that it was messed up what the company did, they sent a letter to the company and it was still hard to get the company to respond. Cheap housing but they are VERY sneaky. I do not recommend this business.

I hated the receptionist at this location!!! she was being extremely rude to me and showing that…read moreshe dosent care that she is using profanites when I had brought my son who is young and cannot be alone because hes young. I really hope that this company fires her because the amount of disrespect I faced was insane. I will be speaking to corporat. If they actually read these reviews, they need to tell the receptionist to not be rude to customers.

I'm better off living in a chipotle bowl placed in the tots line on a tuesday than live in a CMG…read moreowned apartment. Horrible maintenance, my room had no A/C, my dishwasher broke, my fridge broke, my washer broke, my garbage disposal broke. Guess What? It took them longer than Tech winning a natty to fix it. BECAUSE IT STILL ISNT FIXED. 1 Star isn't low enough for these turkeys.

We have put a request since August for a dishwasher still nothing now end of October…read more The dishwasher has mold growing not healthy for breathing

I am not sure why people are leaving bad reviews, so I thought I would leave a great one!! I have…read morebeen living in an apartment leased by Raines for about 2 years now and I have nothing but good things to say. When I need maintenance I am able to contact them easily to set up an appointment, they are here within the next day or two. Everyone working at Raines is very professional and friendly. There was one time I was locked out of my apartment by accident and I went to the leasing office, they gave me a spare key for free. There are lots of guest spaces in the parking lot of the place I live so my guests cars don't get towed! Although the places Raines leases might not be the newest and cleanest, they have the BEST prices in Blacksburg. In addition, the kindness and hospitality of the business makes up for it. If anyone is on the fence about renting with Raines, I say go for it!

I wish I could give less stars. I lived in BCR apartments twice- both times I have been treated…read morepoorly by the company. The folks in the office act polite, but terse most of the time. No matter when you call they will put you on hold for a guy named Chas who will answer after a few minutes, then ask to call you back once you have explained the issue. Oh, and it will cost you an extra $25/ month to pay rent online. For real. Here's the kicker- they once charged me $25 to remove a standing lamp from an apartment after I'd moved out. I hired professional cleaners, and the lamp was left by accident. $25 to walk it to the trash, that was 5 yards away. ALSO if you move and they lose your contact info, if you have a debt like that $25- they will GARNISH your wages before sending to collections- which means an added $250 to pay for their legal fees.

Great agency with professional and friendly staff. Property managers are really passionate about…read moretheir clients.

They do absolutely next nothing to inspect and ensure a property is ready as agreed. Every problem…read morewe had existed when we moved in. Be prepared to be treated poorly and to never know who you are dealing with. Faceless organization and extremely incompetent. I feel badly for the students as they took advantage of us and I can only imagine what they do to them. We didn't have a functioning back door(would not lock) so we couldn't use our driveway for 6 months. It's still nearly impossible to lock so we just rarely bother. We had raw sewage backed up in the basement for 2 months, moldy bathrooms we paid to fix as they simply ignore our request, insects, broken fridge and dishwasher. Each of these issues requires the tenant to stay home for 4 hours and occasionally repair person doesn't show and often they need to return multiple times. The tenant is actually doing the property managers job. Avoid them and at all cost and please research anyone you are going to sign with. I noticed their ratings have gone up recently with a slew of 5 star. Only a guess, but are they offering something to new tenants for a favorable review?

They are just here to scams you through application fees. I was moving back to Virginia and looking…read morefor a rental. They were very responsive at first, but as soon as I put in my application and application fee I never heard from them again. I followed up several times with phone calls, emails and text and hear NOTHING from River Mountain. They are a scam and I would not even apply for a property with them because they will take your money and never respond back.

James River built a 16 foot by 4 foot high retaining wall to hold a steep bank behind my garden…read moreshed. They had to cut down two large trees, excavate the roots of one, and shovel yards of yellow clay up out of the way to do it. It was a hard job but they did it quickly, cheerfully, and beautifully.

From the owner: Are you looking for efficient and quality property management in Troutville, VA? Look no further…read morethan James River Professional Hardscaping and Property Management. Our services encompass all property management and hardscaping services, just let us know what you need, and we'll handle it for you with our experience. We ensure our customer's satisfaction. Our friendly staff is knowledgeable, and we can assist you with any questions.