They never answer the phone or emails! Sent multiple emails, called many times they never answer,…read moreor return calls! The HOA account website is a joke, they never gave a password! Worst experience so far of any HOA!

I'd give this company a zero if possible. How would you feel if you paid $100 a month and when you…read morecomplained about a rusty looking power box in your gated community you were told "you have to be patient " well that's what Jaime told me and 9 months later when I asked her about it she told me the HOA board including Michele Evans, John Croker and Lionel Newby "dropped the ball" and didn't realize it wasn't included in the paint bid for our HOA. That, in my opinion, is just another of many displays of incompetence by Shelter Management group and managed by Jaime? the owner. I complained a few weeks ago about our perimeter landscaping not being maintained....I walk by every day...the shrubs hadn't been trimmed in WAY OVER A MONTH....some shrubs had 9" of growth...weeds were growing out of shrubs. Shelter Management group is hired by our HOA to ensure our perimeter landscaping is taken care of and members are in compliance with respect to landscaping, parking violations, proper paint scheme compliance, etc. I've seen MANY violations just in my enclave, Village 3 and other violations in my friend's area on Horse road. Shelter Management is supposed to drive through and issue violations and monitor landscaping in each "village" but I'll tell you what...IMHO they are totally incompetent! When I called and talked to the owner of Shelter Management group, Jamie, she asked for photos....I told her the perimeter landscaping hadn't been maintained in over a month and looked like trash! Nothing got done so I contacted Center Cut Landscaping myself.... I finally got a call back 2 days later and the representative from Center Cut Landscaping was AWESOME ...the guy had all the answers and it just so happened that his crew was trimming bushes and trees on the perimeter of my "Village".....so far only 1/2 of my "village " perimeter has been trimmed and maintained.....I requested that CENTER CUT LANDSCAPING not be paid because they didn't do a good job for month of August 2023. I'm filing complaints with BBB and the governing body of property management companies against Shelter Management group....can you believe a company that makes you feel like trash when you expect them to do their job exists? IMHO this company, Shelter Management Group needs to have all their licenses revoked and be shutdown.

We have been with the PM Firm since 2011 and speak from experience and with transparency. There are…read moremany management services available in Las Vegas but the PM Firm has taken care of us through thick and thin, surprise and repair, renewal and month-to-month; consistently and with attention to detail. It is always reassuring to know that they are only a phone call away and any issue can be addressed effectively, efficiently and expeditiously. We don't really remember how we found the PM Firm but we are very satisfied and glad that we did! We would recommend them to friends, family and anyone on the hunt for proper rental management.

Do not waste your time with the property management group…read more As a prospective renter I did not have a positive experience. Despite far surpassing the requirements of 3x rent and 650+ credit score, we were denied the ability to apply. The agent used our bank statements as the reason for rejection, but it did not add up at all. There are clearly discriminatory leasing practices happening here. They also ask for sensitive financial information outside of a secure mailbox, so please be wary! All in all, I'm happy I did not get far in the process because it would be a gamble down the line. There are a handful of individuals who have reviewed this business on Google who have had a negative experience. Unfortunately I would not recommend properties managed by this group as they will deny you regardless of meeting requirements. Not sure what the bias was but there was definitely more to the story! Sadly a waste of valuable time and energy.

Omg. Do not rent or do buisness with Monticello Realty. I was dealing with realtor Jeremy Tippets!!…read moreHe is not to be trusted. He rented us a house and asked for money while we were in a lease. Then he raised the rent with no contract. He never picks up the phone. He will only speak with you through a text. This is one of the worse realty companys i have ever rented from. They will find reasons to make you pay more money. These are very dishonest people. Be very careful with doing any type of business with them.

From the owner: Monticello Realty is a real estate brokerage in Las Vegas that offers a complete array of products…read moreto help with all your real estate needs. Monticello Realty has helped a vast number of clients buy, sell, flip, and manage properties. We work very hard to understand our current market conditions, and how we can best assist our clients.

Change the name to "Inept" Management. My HOA just hired these morons. I get NO monthly assessment…read morestatements from them. I called them & they blamed me for not making my payments. I won't let them into my bank account, so I send them checks & they never get cashed. Now I'm in arrears. I've dealt with a lot of management companies, but these fools take the CROWN for incompetence.

Do not use them as your HOA management. They are crooks!! Over charge for services you don't even…read moresee. And if you call them or email them they act like you are bothering them. Very rude! Kim Guerrero never replies or if she does it's a rude response. Also there are fees they don't even explain what it's for.

X-hale real estate is a very good real estate company to rent your homes from they are very nice…read moreand very thorough especially the manager Sylvia. They get back to you as soon as possible and they work with you for any concerns you may have. They also manage very nice homes, in very nice areas and in many different areas of town so you'll have a lot to pick from. Don't hesitate to call X-Hale real estate when you need to rent a home.

Outstanding Service from Start to Finish! What could have been a stressful and overwhelming process…read morefelt completely seamless.

Lied about things about the move out condition of the property. Was very disappointed with the…read moredeposit refund process.

Writing this review because I think the low Yelp rating misrepresents Ballard. I was skeptical…read moreinitially because of the mixed ratings online. We ultimately ended up taking the chance because a property they had checked all of the boxes for us. I just finished up renting a lease and didn't have any problems. They were timely with communication/addressing of maintenance items. Perhaps some of the negative reviews are old and are related to folks who no longer work there?! Just take care of the property as if you owned the home and you'll be fine.

As the account manager of Northwest Landscape and maintenance , I've worked with dozens of property…read moremanagers, and Lori Smith is easily one of the best. From a vendor's perspective, they make our job effortless by providing clear, detailed work orders and ensuring we have the access we need to get the job done right the first time. They understand the value of proactive maintenance, which allows us to keep the property looking its best without the constant 'emergency' fire drills. If you're a property owner, you want someone like Lori Smith overseeing your investment--they treat the grounds with as much care as we do

We live out of state and own a rental home in N. LV. A few years ago, I went on the hunt for a new…read morePM. I spoke with Lori back them, but I went a different direction, so I didn't hire her. Once again, I'm in need of a PM and Lori Smith was the first and only person I contacted. Just like the last time, I found her to be super responsive (VERY easy to get in touch with and always returns my calls) - to me, she's a real "go-getter" and that's exactly what I want and need in a PM.

It's been frustrating trying to get in touch with Eloff Perez and the Las Vegas Realty Black &…read moreCherry team. It's been two weeks across email, three calls, AND even a contact attempt through Yelp, but no response. I'm just looking for information and to learn more. I understand if they can't take on any more business or if they look at my home and decide they don't want to work with me. To just ignore repeated attempts at contacts seems like a ridiculous way to run a business. I see they have quite a few positive reviews, and I was hoping to add to this roster, but it seems I can't even get in touch with anyone there. For those who may be frustrated, there are other companies and options for you. It's just a shame someone would spend so much time building their business only to then have a complete lack of responsiveness to potential customers. It honestly makes no sense to me at all...

Eloff Perez refused to rent my luxury home put even though he promoted himself as a property…read moremanager. Somehow he took my advice previous review down. Don't believe all the five star reviews. He said NO! When I asked him to rent out our home for $2,500 a month. He harassed me via phone calls even after I blocked his phone number. Beware!

2nd review. Caught this company lying multiple times..again. We moved into the rental property late…read moreNovember 2024. There was a dead tree in the backyard when we moved in. There was also supposed to be a yard service coming every month(owner was caught not paying for yard service, trying to be cheap). Yard service never came. We reached out over four months three times we heard back from NVAP. They said the owner wasn't concerned. all of a sudden spring comes around & the yard looks like shit. Now the owner is concerned and blaming us for the dead tree and apparently it's sentimental, because him and his wife planted it when they first moved in with their children. Which was a bold face lie by the NVAP to us, after talking to the neighbors that tree had been dead for months before we moved in, And that tree was original from when the house was built. shady. Also, our washing machine was broken for about two months and we were unable to do our laundry. Travis Tarun did not care. Worst landlord, he wanted to do everything the cheapest way possible and you can tell by the way the house was kept up, the cinderblock wall in the backyard was disintegrating, the kitchen sink also was sloppily repaired by him as well with the wrong color patchwork. We were moving out, we repaired multiple spots inside the house where there had been texture issues, mind you there was multiple previous texture issues all throughout the house and every single room from previous tenants as well because this is not the first time it had been rented out(found out from the neighbors), that was another bold face lie from NVAP- the owner was just a little neurotic about his house because this is the first time that's been rented out since they moved away to Arizona for work-lied to our face again. We used the same Handy Man that NAPM had hired days previous to fix another wall/texture issue in the laundry room needing repair due to washing machine lines. We get the walls fixed using their handyman, NVAP says they're going to need to get the walls fixed by the same person... when I called them out they changed their wording to say they just need to repaint, because, obviously it doesn't make sense to hire the same Handy Man that I just hired to fix the texture walls, He would be redoing his own work. Travis Tarun is a cheap landlord, and Nevada asset property management lies to their tenants with no remorse, embarrassing.

NAPM is exceptional. If the home you are considering is from this group, you are lucky…read more We moved in right as the pandemic closures started. Things were understandably chaotic at first, but it all quickly turned out fine. The house is on the older side for Las Vegas, which is great in many ways, but it's had a few items break. We discovered the dishwasher was on its last breath. NAPM happily replace it with an upgraded version. When the AC broke, they immediately brought over a floor unit until it was repaired. The pool pump broke, and someone was here the next day to look at it. When we renewed, they sent someone over to fix several minor things as part of the agreement. We did have one problem with an outside contractor taking too long to make an essential repair. We quickly found an amicable solution. NAPM is always responsive, no matter the issue, and works to keep its renters happy. Many similar companies in town could learn from their operations.