Just a great place with such warm, hearted people! It was such a huge change for me and allowed me to grow into a new person. Staff was great. Loved the music vibe as well! read more

this place is a scam. No help no support. everybody tells you something different never the same answer. It's just about money.

One of the worst recovery places in Texas, the staff were rude,unprofessional and my wallet was stolen, while in a locked room in a safe with cameras in the room, money missing, and other clients were sexually harassed by black dudes, and they did nothing about, but punished white or Hispanic men for even talking to a female client?lots of thefts.,do not send your kids, husband or wife there.they don't care about people, its all about the money and status, horrible inexperienced staff, who don't know how to counsel anyone. The type of care is of low quality and not even close to substandard level., read more

This place saved my life! I'd be dead or in prison if it wasn't for them. The entire staff from the techs, to the administrators all were phenomenal and actually cared about my recovery and well being. Anyone that has this deadly disease that I have should most certainly consider checking this place out. They are family now!!! read more

I called for an assessment and was told I would get a call back once my case has been reviewed. 4 days later I was still waiting and decided to call myself. I was told the Doctor felt I needed a higher level of care than IOP and my case was denied. I didnt get a phone call or any communication and have been sitting here waiting for nothing. How can a recovery program just ignore you when they think you might need more help than they can offer. Thanks for wasting my time. read more

As a recent employee. There was misconduct from a lead technician. It became quite obvious. This was something that one of the administrators knew about. This technician was overtly sexual with clients. read more

I went here for residential and my fiancé went here for PHP. Rehab is generally not a pleasant experience but if you have to go, this is the place to go to. They do have some stupid rules and I didn't adore all of the staff (although most were great) but looking back on my time there, I got a lot out of it and it was a pretty chill place. In residential there's a chef that cooks all your meals, you have tv's in your rooms, a tv in the living room with Netflix, Hulu, HBO and any other streaming service you can think of. You're allowed to call family and loved ones from the phone in the tech office and you can have disposable vapes/cigarettes as long as you bring them in unopened or give money to the techs to buy them for you when they make cig runs twice a week. The groups are really good and it you participate, you will get a lot out of them. The doctors and counselors are great and will try to make your time there as comfortable as possible too. Im on a methadone maintenance program and the staff drove me to and from the methadone clinic every day during my stay here which was super cool of them bc if they hadn't done that, I wouldn't have been able to go. Finding a place that's willing to do something like that is not easy and they happily drove me for almost 30 days without any problems or issues even once. There really is not much to complain about. I had an issue with one of the staff who let me keep my vape (it was a mod not a disposable) and then randomly took it away for no reason when I asked if the techs if they could buy me a new coil during one of the cig runs bc I didn't bring any extra and they go bad every week or two.!When this happened I was so pissed off I almost left. Looking back on it I realize that was pretty immature and it wasn't THAT big of a deal but I was still detoxing and was separated from my family and my child (my son was 8 months old at the time) so I was extremely emotional and something small like losing my vape felt like the end of the world at the time. Definitely would recommend this place to others and my fiancé just finished with their PHP program and had a great experience there as well. It's also pretty affordable compared to other rehabs. This was my second time in rehab and it was under 15k if I'm not mistaken which is much better than my first rehab which was 3x that and WAY less enjoyable. Thank you recovery unplugged for everything you've done for me and my partner. Extremely grateful for yall read more

I signed my son who is 34 years old and bipolar into the program at Recovery Unplugged. On their website they say they treat bipolar disorder and this conditions comes with manic episodes. I talked with admissions multiple times before signing up for the program and I was very clear that my son may have a manic episode. My son was entered into the program and lasted 3 hour before he had an episode. I didn't get a phone call until RU decided they couldn't handle it and they called me and said they were going to have to escort my son off the property. They said they felt threatened by his behavior so they put all his belongings in a clothes basket and asked him to get off the property and not come back. They treated him like he was trash! They didn't give him his suitcase that he came with and his wallet was lost in the transition. Rachel his treating therapist called me to tell me Chris the supervisor in charge asked my son to leave the property. At that time my son was in a fragile state and asked them to take him back but they told him to leave. My husband and I went out looking for our son and we drove around for hours with no luck. That night my son tried to climb a barbwire fence because he thought someone was chasing him and he slept behind a church until morning when he called me. He walked across a highway to get to a convenience store to call me and a cop was inside who was very nice to my son and bought him a meal and sat and talked to him. My sons hands and arms were bleeding and he was very distraught! RU has no compassion and they aren't equipped to handle mental illness but their website makes you believe they can handle it. I asked Chris was the protocol is when something happens and he never would answer the question. I told Chris I have a protocol in place so I can help my son when he can't help himself. The protocol should be to call the mental health police when someone is in a manic state and take them to a behavioral hospital for services and not to throw them out onto the street off a highway in distress. This situation nearly broke us and it's a miracle that my son only had cuts and bruises. RU never even asked how my son was doing or followed up with a phone call or an apology. My son was just diagnosed with bipolar disorder February 2024 so this is very new for our family however, I feel like I'm better prepared than Recovery Unplugged. My advice to anyone considering RU is to run the other way. Find a place with compassion and that is prepared to handle a disorder that they advertise on their website that they can treat. Ask questions and make sure protocols are set in place should anything happen. Your putting your loved ones in the hands of people that aren't experienced to handle it! read more

My son was a patient with Recovery Unplugged PHP and was staying in the house. While the program itself was fine (and thus, the two stars), the house was another story. My son has serious mental illness, which is what led to his substance use issues. Initially, he was fine while staying there. He liked the other residents, and he liked his counselor and the case manager. Then the trouble started. He called me, extremely distressed, because they had lost a full bottle of one of his psychiatric meds. Things can happen; that in and of itself was not my concern. The concern was the way they treated my son when he was upset about them losing it, saying something like "Hey, you've got to learn to live life on life's terms". Yes, great thing to say to someone who depends on his medications to get through life. How is a person supposed to be able to focus on recovery if his medications aren't being properly managed and then he is ridiculed for being worried about it? Then, when they did replace it with half a bottle that they purchased, he was told that his mother would have to pay for the other half. Um...no. YOU lost it, YOU pay for it - which they eventually did. I spoke with a house manager, who yes ma'amed me to death, although the meds were still not given for several hours. Finally, I spoke with one of the nurses who reassured me that the issue was being taken care of. My son has long hair, which one of the house managers/techs told him makes him "look gay", which maybe isn't a big deal, but is definitely inappropriate. Then the most recent incident was when my son called me to tell me he had been to urgent care and was diagnosed with the flu. The doctor prescribed Tamiflu, but no one at the house picked up the prescription. This led to the final straw. He was sick, longer than he needed to be, and had a fever and was not able to go to programming. Because of this, they kicked him out of the program. He called me, extremely upset, because he's newly sober, has a fever and the flu, and has no money and no place to go. By this time, I was enraged. I called and spoke with Douglas, who proceeded to tell me that my son was the problem. That he was "toxic to the community and was cussing out the staff". That he did not have a doctor's note to miss program (not true), that he just had a "cold", and he did not have a fever. None of this was true at all. I then mentioned all the things that had gone on. I talked about him having the flu and how no one picked up the Tamiflu. I talked about the medication that went missing, how one of the techs told him he "looked gay". Finally, he went and spoke with my son and ended up apologizing to him because he did not realize what had been going on. Sadly, it was too little too late and my son left. He went to an airbnb. I have never, ever heard him so depressed and I was greatly concerned for his safety. Fortunately, he reached out to sober friends who are helping him out until he can get into sober living. All of this has been so painful, as if it isn't hard enough to live with mental illness and addiction. We had high hopes for Recovery Unlimited and it has been a huge letdown. I hope the management makes some changes in the staff at the house. The people running the place need to have a little compassion and some people skills. read more

I can't tell some struggling more strongly to stay away. This place is not a treatment facility. it is a sham that is designed to get the insurance company to pay and nothing else. if you are really seeking help seek elsewhere this place is nothing other than a very superficial way to get insurance money while hurting people in need. STAY AWAY!!!!! read more

Please read this review before making the same mistake a made. I have been stuggling with this problem since 2016 and Recovery Unplugged in Florida and Annandale Virginia have helped me process so many challenges and traumatic events. I made the mistake to not read any reviews and trusted the recomendations thinking I was going to get the help and care that Recovery Unplugged has always provided me with. Turns out my therapist was not a Pshycologist and they were dragging me along. They DO NOT facilitate in house H & I meetings and only take clients to 2/3 meetings a week. The house is packed with 18 guys and filled with flies, there are times where there is no food or drinks and you have to wait 24 hours or eat whatever is left on the pantry. You are only there to be passed around and be separated from your old lifestyle. The groups are repetitive clients fall asleep because they can't engage or motivate them. They advertise YOGA and GYM and this means a garage with one yoga mat and a 3 pieces of worn out equipment. They only have one technician for 18 clients. This person disclosed that she loves working there but they are always undertaff and to quote them "betwen us they can't retain anyone because the pay is way low" On my last morning a pipe broke and we had brown (feces/urine) water draining on top of the kitchen cabinets and stove. I had to leave because I was getting ill. The moment I sign the farewell papers the receptionist came running she said I was trespassing, called the cops and threaten me. They discharge me without meds and had me wait outside. Then she came back and said that they were making an exception and getting my meds. Once she gave them to me she yelled "Now leave my property, you are trespasing", the level of humiliation motivated me to write this and hoping that nobody goes through this experience. This was not the Recovery Unppluged a lot of us have the pleasure of knowing! Anyone that goes to the Florida Location and knows the prestigious name Richie Suppa will understand that this is not the standard of care you receive when trusting the Clinicians at Recovery Unplugged. In Florida both PHP and Residential staff actually care about you. They will motivate you and help you find a sponsor. They will take you to meetings and provide groups that challenge your spirit. Therapist and staff in FLL like Ana, Danny, or Brittanie in Virgnia have changed my life for the better. What happened in Austin was a misrepresentation of a place I Appreciate. Iddle time did nothing good for me other than wan't to truly do the work and never be scammed again. read more

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Pure scumbags. I was considering treatment with them but felt like I was being sold from the beginning. I mentioned I was considering another company. They made up lies about my insurance not being taken with the other company when I had already spoken to their admissions. Doctor Barry the VP of sales I assume started his conversation with me saying " I don't have skin in the game." Overall sketchy they do not care about you getting better they will say whatever they need to get you in for MONEY. I paid the initial deposit with a bad taste in my mouth and when asked for a refund they continued to lie. My treatment has been placed on hold until I get my money back. STAY AWAY these people are disgusting humans trying to take care of recovering addicts. read more

I got COVID during my time at RU because of their completely nonexistent COVID protocols (no masks, temp checks, or screening). My insurance and I are both being charged full price even though I spent the last two weeks in quarantine without so much as a phone call to ask if I was ok. Not impressed. read more

I recently spent 3 weeks at the Austin locations. They falsely advertise a music based program. Some beat up and broken instruments here and there with A crappy Chinese knock off MP3 player is hardly a music program. They are constantly pushing drugs on the clients. Very little individual therapy. the Staff consists largely of addicts that have very little time in sobriety. During the 3rd phase of my treatment, they had a full on covid outbreak. They were testing clients for covid and immediately releasing them into the general population before receiving the test results. When I left the program about Half the clients had tested positive for covid and were being quarantined in rooms. A client still in the program contacted me the next day and said that all but 3 of the members of the residence we were staying in had now been quarantined to their rooms because they had tested positive for covid. In the residential division, the house was infested with cockroaches. One of the technicians went into my room and went through my things and took my charging device without my permission. For the amount of money you and your insurance pays, you would think this would be a 5 star resort. You stand warned. I suggest you check elsewhere. read more

Hm where to start? I made a series of bad decisions that landed me here about a year and a half ago. It's decent for rehab, but it is simply above all a business. They push a strict Alcoholics Anonymous curriculum- they teach you that if you ever have a drop of alcohol or do any drug again (besides the insane amount of anti psychotics and mood stabilizers they pump into you), then you will immediately relapse and probably die. They will keep you in here without any contact with the outside world until the second your insurance or family can't pay anymore, then you are "cured" and can kindly f*** off. You can leave "whenever you want" but they threaten to terminate your insurance and charge your family 30k if you do. They will lie to and manipulate you in every way to get you in the door and locked up. They told me no more than a month- three months later I still wasn't even allowed to contact my girlfriend, let alone leave. Long story short by the time I got out I ended up never even seeing her again. From what I understand, about 8-9% are able to stay sober after getting out. About half of the people I was in with last year are dead now, including close friends and my sponsor. Lila is the worst counselor I've ever met in my life. She had no sympathy at all, and was just vile and selfish. She would roll her eyes at me and just sit in silence till our sessions were over. She TOLD MY PARENTS everything I told her in our sessions, which I thought was idk? Illegal??! She was straight up awful. And the music gimmick is to be taken with a grain of salt. I was only able to play music a few times. The only thing you're allowed to do when you're not being forced to dance in front of everyone or spill your guts to strangers is smoke cigarettes. Came out more addicted to nicotine than I ever thought possible. Anyway- I haven't relapsed, not because the system worked, but because I'd rather die than end up stuck in a place like this again. read more

Words can't express how much Recovery Unplugged in Nashville, Tennessee means to me!! I suffer with mental illness and substance abuse issues. In the three weeks I was there, they worked on treating both illnesses. The psychiatrist actually gave me a new diagnosis of Bipolar II, versus the diagnosis of Major Depressive Disorder (MDD) that I've gotten for the past 18 years. The new medications I was put on, coupled with beyond outstanding treatment I received, probably literally saved my life. I simply can't say enough good things about this place. Everyone that works there, including the chefs, are some of the nicest people I have ever met in my entire life! They are so kind, and love all of their clients, and shower everyone. Having the chefs, which cook the best meals three times a day, it's just icing on the cake. They cater to my vegetarian diet, and I swear I've never eaten better for threw weeks. I am very passionate about music, and having a music-based recovery center immediately caught my attention. I live in Indianapolis, and I thought there was no way I would get approved for treatment, but I was approved that day. I actually came one week early, and spent my 38th birthday there. I can't think of a better way to celebrate my birthday than giving myself The gift of life! I could go on and on about how in love I am with Recovery Unplugged. I honestly feel that there is not a place in this world that could have treated me better! If you're looking for a recovery center, this is the place! read more

Recovery Unplugged really helped me change my life. I was drinking every day & had just gotten a DUI so I went to Recovery Unplugged to help me. The way they use music helped me open up about the trauma I went through as a child. I felt comfortable expressing my feelings because they really cared. I have been sober since I left the program. read more