A reservation was booked on 11/27/24 for a May 2025 wedding. The itinerary was clearly given to Red Carpet Limo: Omni Hotel to Allegheny Courthouse (.1 mile); Allegheny Courthouse to Omni (.1 mile) for quick lunch, the driver was welcome to join the wedding party & family; a 3 hour round trip to the groom's mother in a nursing home to include her in his special day; and finally the Omni to the Art Room (1.1 miles). The groom's mother unexpectedly passed away in 02/25 resulting in the round trip no longer needed. The reservation was cancelled on 02/28/25. Yes, I signed a contract the deposit was non-refundable. Due to the circumstances, I inquired if they would consider refunding the deposit or even a partial refund. I was told because the reservation was booked 11/27/24, they wouldn't do a refund as they had turned away reservations for the 14 passenger bus. I told her we weren't going with another company, the groom's mother unexpectedly passed away and there was 3 months before our reservation date to rent it. She told me, I didn't know if they would be able to rent the bus and there would be no refund and hung up on me. I immediately called back 3 times and was put on hold twice by the same person, she was playing the how long will she stay on hold game and then sent directly to voice mail.
My issue is not that they wouldn't issue a refund, my issue is the LACK OF PROFESSIONALISM shown by HANGING UP ON ME and then refusing to take my call. read more