My husband and I are relocating to the Chapel Hill area around the end of March and we flew down to the area to check out some rental properties and find a place to live for ourselves and our 3 dogs. It was a stressful experience as we knew it would be a challenge to find a property that would even allow 3 dogs and we only had a weekend to get a place picked out and secured. After calling every rental company in the Triangle area and checking their inventory we had a whole weekend of tours set up. Sadly, our experience with all of these companies was pretty lackluster...we were stood up twice, we had a place that we were really interested in get rented out from under us without any updates, we had an agent offer to give us the lock box info for a property so we could let ourselves in (yikes!), we had people promise to call us back and they never did.....the list of offenses goes on and on. The only positive experience we had was with Red Door Company. They were very professional and highly responsive. All of my emails and phone calls were responded to within hours, and I was given updates even when there was nothing new to report. Their web site looks good and it's easy to use. The whole experience with this company was a positive one on all counts. In fact, it was so positive that I applied for a job to work for Red Door Company. I want to work for a company that I can be proud of and that provides top notch service to their customers, and this is the place! read more

A few years ago after moving to another city, I decided to rent my home in Orange County, North Carolina, rather than sell it. On the recommendation of an associate, I contacted Red Door Company and hired them as my property manager. Red Door managed my property for over 3 years. Red Door suggested the correct range for the rent and carefully screened all tenant applicants and ran credit checks on each one. I was pleasantly surprised when Red Door suggested a rental rate that was much higher than what I had thought the rental value of the property would have been. Red Door collected the monthly rent, ordered maintenance and repairs as necessary, and in general kept up my property and interfaced with the tenants in a very professional way. Red Door was very accountable and provided me with monthly and year-end financial reports on my account. Using Red Door eliminated the "headaches" from owning rental property, particularly since I was an absentee landlord. I cannot say enough good things about the team at Red Door Company, starting with Greg and especially Kathy, my property manager, who at all times were courteous, professional and responsive to my questions and concerns. I have recently sold the house and no longer need a rental agent. I highly recommend Red Door Company if you need a property/rental agent in the Triangle area of North Carolina. read more

As a Senior Officer (Lt. Col) in the U.S Military, I first would like to personally let any members of the U.S Military community know that I'm recommending that Red Door Company be place on the BLACKLIST. We had an active member of the military community harshly mistreated by Red Door Company. After reaching out to Red Door Company Management (Todd Crenshaw & Greg DeWitt) they showed ZERO accountability in rectifying the situation. One word describes the property manager (KATHY ARSENA) "ATROCIOUS". She is truly inexperienced in the field of customer service. In all my years of military transition I've never been attached to an email with so much inaccuracy & complete dishonesty. If you happen to get her as a realtor or property manager please look the other way. These members have chosen to move forward with suffering a loss at the hands of Red Door Company. I refuse to allow this to happen to another individual within the Military Community. To ensure this never happens again I am again recommending that Red Door Company be placed on the BLACKLIST. Red Door Company has showed a complete disservice & disrespect to members of the military community. I won't ever recommend this company to anyone. I am very disappointed in how Red Door Company doesn't hold it's property managers accountable for their actions. read more

I have used Red Door Company for the past 11 years to manage two properties. In fact, I engaged them to manage the first property just as the company started their business and I have been with them ever since. I have been more than satisfied with their service. I sometimes have to travel overseas and I can rely on Red Door to take care of any emergencies that might happen in my properties. I have never had a vacancy for more than a few days except when I have elected to wait for the best tenants. Red Door's accounting system works very well and I never have to wait for rent to come in to my account. I prefer to use a really reputable company like Red Door because they attract the best tenants, and check their backgrounds thoroughly. I am more than happy with all the contractors that Red Door use to do small repairs and maintenance. I have never had a complaint from a tenant about the contractors who come to do repairs, because the property managers are excellent communicators and are careful to let the tenants know when they are coming. I really appreciate the regular inspections that Red Door undertakes; I receive reports and photos and am always very happy with how the tenants are taking care of my properties. Thank you Red Door! read more

When I got married 3 years ago, I needed to do something with my house (after moving into my wife's house). Being that I didn't want to list my house at a time when the market was unfriendly to selling, I decided to rent it out instead. Having know Todd personally beforehand, it was an easy decision to go with his company to manage the property, not to mention the very competitive fees for doing so. Red Door then quickly turned around and identified a quality renter who began renting my house within a month. When that renter moved on, Red Door found another renter in short order. Then to further assist me when I finally decided it was time to sell my house, Red Door helped facilitate selling the property to the current tenants when they expressed an interest in purchasing the house. In short, I was very happy with the service I received from the Red Door Company. They worked closely with me when any service requests came in from tenants and gave me the chance to resolve the problem myself or contact a reputable service company on my behalf to do the work. I'd happily recommend them to someone looking to have someone manage their property or sell a house. read more

I have worked with Germany McNeal and Red Door Company for several years, after bad experiences with a poor property management company and an even poorer job of self managing. Germany was able to find me amazing tenants that were responsible and did not destroy my property. I like that they do quarterly walk throughs and really do an excellent of managing everything. I have never had difficulty reaching Germany and she is knowledgeable and ALWAYS super responsive. She is very personable and is just AMAZING to work with. I am getting ready to sell my property and was thinking I would have to do alot of work to get it ready for selling; not so. The property was well cared for and I do not have to do anything major at all as my home was not destroyed. Renting property does not have to mean your home will be destroyed. Using the right property management company is key!! The fee paid is so tiny compared to what you lose when a property is not managed well and is destroyed. Kudos to Red Door and especially Germany! I will really miss working with Germany and HIGHLY recommend her and this company!! read more

After reading some of the negative reviews posted on Yelp, I became very disheartened. A couple of years ago I was an intern at RDC and have never been happier to be part of such a great company. I can say from from first hand experience that maintenance calls are ALWAYS handled in a timely manner and that the employees take the extra step to make sure all parties involved are getting a great experience. Not only did I gain a vast amount of knowledge from the experienced staff but also great relationships. I can say personally I know that every single staff member puts their heart, blood, sweat, and tears into the company to make sure that they are performing at 110%. When I worked for RDC it was expressed that we were to be constantly improving in any way to better fit the needs of tenants and owners. Through my college experience I have rented from various property management companies they can't hold a candle stick to RDC and know other people of that made the same comments. This was by far the best company I have ever worked for and still miss it to this day. read more

Not long after purchasing my home, I got job in another city. Selling was not an option, especially when considering the fact that I had had just refinanced the house. I heard about Red Door from a friend who actually lives in Cincinnati but owns property in Durham. Her experience with Red Door had been very good so I decided to give them a call. Allowing Red Door to manage my property was one of the best decisions I could have made. The people are very knowledgeable and friendly. It took a few months to get the property rented but in the mean time they made sure it stayed in tip-top condition. They made great recommendations as to how I could get it rented faster but at the same time they never forced me to do anything. I think the thing I love the most is that though I rarely have any questions or concerns, any time I send an email or make a phone call, someone is contacting me shortly thereafter with the answer. I HIGHLY recommend this company! T Farrow read more

I have been using RedDoor over the past few years for the marketing of a number of rental properties. In each case, I have always been highly satisfied with the top notch services that the RedDoor professionals have provided to me and my tenants. They have been able to secure high quality tenants, are very proactive, courteous, and always display the highest level of professionalism. They also have an impressive list of contractor referrals that I could use, should the need for repair and maintenance arise. An added bonus is that the owners of RedDoor are also lawyers, which gives me the highest level of confidence in the contracts and other legal documents involved in the rental process. Bottom Line: RedDoor provides excellent quality service and has my highest recommendation. read more

Red Door is a great company as a whole I have nothing but positive comments to say about them and how they have handled the listing of my home. Red Door had helped put me at ease knowing they are looking out for my best when renting my home and not made me feel like another number. I know how hard it is to rent your home (especially living and working all over the country) in hopes of finding great tenants that will take care of your home like you would. Each time I contacted Todd either through email or phone call he was prompt and very courteous and answered all of my questions and concerns and helped me through the rental process each and every step. I know one thing is for sure I plan on using Red Door the next time my property needs to be listed and rented out. read more

After such a great experience I had with Red Door with the commercial property that I bought, I decided to hire them to help find a home for my family. I had just bought a commercial property and am still in the middle of construction for my new business venture so didn't really have a ton of time to go look at every possible house in the market. My agent was very sensitive to my time limits and property needs and was able to narrow down the search to 3 properties. She even previewed the properties for me so that we could just focus on the right properties. We were able to see all three properties on the same day and made an offer that was accepted. We hope to close in late April on the property. Compared to my previous experience of buying a house, this was easy! read more

Just moved back to DC after renting for the past couple years in Durham. I'm not a big review writer but my move out experience was amazing. I think I've been screwed by every landlord I've ever had until now when moving out. I was expecting the usual but from the time I sent in my notice I was treated fairly. Red Door made it super easy. They were actually nice and told me exactly what to expect and exactly what was expected of me. They told me up front how to get my deposit back and actually helped me. I was still nervous because of my prior experiences but they did exactly what they said they would. None of the typical BS. I got my full security deposit back like a week after I left. Still can't believe it. I wish I could rent a place from them here in DC! read more

Our family has been with the Red Door Company for the past 3.5 years, in 2 different rental properties, and the experience has been wonderful. Red Door Company has done a great job helping us to: 1. Locate possible rental properties 2. Complete the application process (they make it easy) 3. Service the property as needed Red Door CARES. Associate BENNETT ROBINSON, especially, has helped our family by being so professional, competent, warmhearted, and by communicating so well --- he often responds immediately to our communications (which is amazing)! Our family feels very fortunate to have found Red Door Company, and we will continue to rent with them. Give Red Door Company an opportunity to serve you. You will be glad you did. John & Melissa C. read more

I have been renting my Durham property through RedDoor for several years now. I could not be happier with their services. Kathy Arsena is amazing and offers great advice, fast response times to questions and is open and honest at all times. I get quarterly inspection reports including pictures and updates on the condition of the home. The property took under a month to rent and has been occupied ever since meaning maximum income for me. I get thorough background check reports on new potential tenants and I love having access to the owner portal where I can see all my bills, work orders, leases, etc. Red Door is professional and a comprehensive rental property management company. I recommend it to anyone who needs a management company. read more

I have been renting from this company for three years. My lease is coming to an end and it is time for me to share how much I have appreciated everything they did to make my experience terrific. Way back in 2013 they made the leasing process quick and painless. Electronic rent payment is awesome and they even draw a monthly prize for tenants. I won $50 one month for paying rent online. What a nice fun way to encourage tenants to pay rent instead of always threatening like other companies I've rented from. It was like that with everything. They always made me feel like they were genuinely invested in my satisfaction. If it weren't for a job change I would never leave. Thank you Red Door and especially Greg for a great three years. read more

My wife and I rented a single family home through Red Door Company for two years (2013-2015). Susan Halverson was our property manager for the duration of the lease. During our time at the property we only had two issues that ultimately required an outsourced vendor for repairs. Both items were handled in a timely manner, and the communication from Susan was excellent throughout the course of both repairs. We utilized the tenant portal for the above mentioned service requests and also for all of our rent payments. We never encountered any issues with the portal website and were pleased with the simplicity of operation. All-in-all we had an excellent experience with Red Door Company and would highly recommend them to anyone. read more

My family is relocating from Ohio to North Carolina. We came across Red Door Company looking for a rental home. Our agent, Michelle K., was SUPER! Right from the very beginning of wanting to see a house (on such short notice) to meeting our agent at the home, she was willing to go to any length to help us out. We are in the midst of finishing up the final touches before moving in, and Michelle (RDC) has been prompt, friendly, accomodating, understanding and helpful!!! We highly recommend them to any of our friends and family going through a similar situation. It puts our minds at ease knowing that we are working with an agent and company that stays on top of things and is willing to help out!! read more

I recently moved to Durham from out of state and was a little overwhelmed by the house hunting process here. Everything is fast and furious! Susan is the agent that helped me from Red Door Company and she did an amazing job. She was very thorough and patient with me. I had A LOT of questions since things are done very differently here than where I am from, and I had also never rented through a management company like this before. I wasn't sure what to expect but Susan exceeded my expectations. On move-in day we had an issue with AC not running properly. She was in contact with our owner right away and had everything taken care of quickly. I definitely feel like we have been taken care of! read more

I owned a townhouse in Raleigh and hired Red door to manage it several years ago. I decided to sell the house this summer, so I didn't renew the tenants lease. It was a difficult situation and I can't say enough about how well Todd and Red Door handled it. The tenant was unhappy, but Todd was able to get them moved out with very little damage to my property. He was really great about keeping me informed. We had several phone calls where we discussed the pros and cons of my various options and Todd always helped me make the best decisions I could. I couldn't ask for more, especially when dealing with a difficult tenant. I closed the sale last week and everything has turned out great. read more